“I think this may be a scam company. Item didn’t arrive, Contacted their Customer Service dept, waited 11 days and finally received an email telling me that I needed to wait to hear from UPS before they would help. I waited a further 5 days, nothing from UPS, contacted Vitkac again asking for a refund, 8 days later they told me that they can only refund me once UPS confirm they have my parcel. That was the last communication they sent me, it’s now been 7 weeks, no further word from Vitkac. PayPal refunded me in full.”
“Fantastic Service. No problem at all during any of the process. Ordered Tuesday was delivered on Thursday by DHL to UK. Super well packed. Bought a Chloe bag, came in it’s dust bag with all it’s certified documents. Do recommend and will be buying again!”
“Wish I could give -1000. Ordered a wreath for $45 & received a broken piece of plastic. A picture of the wreath I thought I ordered. Stay away from here thieves. American address but comes with the always bad Asian letters on envelope. Yea, my WREATH was smashed in an envelope!”
“If only I knew I'm ordering from Poland- I'd think twice, If only I knew it will be delivering by UPS- I'd never ordered. UPS are the worst!!!
So, 17th July- order placed. The week after the show begins! UPS kept rescheduling with no explanation. Then they kept rescheduling saying the address is not full (What???)Then I was receiving messages twice like: delivery attempted, but we need adult signature (I've ordered to work address, where I'm front receptionist and all sort of deliveries for the whole building are coming through me). So they lied about attempts, as how could they try to deliver if prior to this the message was: the address is not full???
The status on UPS site since 29th of July says - returning to sender. I've contacted Vitkac customer services firstly on 23rd, then 28th as they did not reply on the first email, I explained the whole situation, attached screenshots for UPS notifications, Vitkac confirmed, that they do experience difficulties with international deliveries through UPS, recommended me to sign up for the product I've ordered and once it will be back in stock, that's how I'd know it's been returned, offered me 10% discount for my next order and stated that they can't refund money until receive the order back. UPS keeps showing "returning to sender".
The guy's name on customer communication was Igor, I've emailed to him again for the updates on the 5th, 9th,12th of August-no reply! No refund and the item is not back in stock.”
“Impossible to purchase!
In a past few days, I have tried to place an order with Vitkac.com multiple times but every time they email me saying the order is cancelled.
I have multiple accounts from different providers and to be clear this is not for credit; this is directly from my debit accounts that are all sufficiently funded. I called them and they have no idea how to process anything, they just say it was declined due to some protection system. So much protection, one cannot buy from them.
I tried with 4 different cards - Visa, American Express (Centurion and Platinum) and MasterCard. ALL DECLINED.
I also ask a friend to do it for me but HIS CARDS WERE ALSO DECLINED - Hopeless!!!
I contacted customer service and they said I should use PayPal but, guess what…. they don’t offer PayPal on their website!!
Furthermore, I asked "can I pay over the phone", again, this is not possible. It really is IMPOSSIBLE to buy from them.
I also suggested I can make a money transfer but they CAN'T secure garments I WANT but they would then have my money - which is indeed what I want to give them for the goods.
I have travelled and shopped all over the world and I never had such a BAD customer service experience. It’s truly awful and you basically CAN'T BUY anything.
Worst experience EVER.”
“Everything went fine until the refund moment. I returned a product one month ago and still no refund, no answer, nothing! If you think you might return any item at some point, then you might also consider you have donated your money! You won't see them back. Good luck, take care!”
“Great experience.
I ordered a Gucci jacket for 4500€.
I was a bit skeptical due to the reviews on trustpilot.
I chose Express delivery with DHL. One day later the package arrived (Poland to Germany).
The jacket itself was beautifully packaged, they also gave a Gucci garment bag and a Gucci garment hanger.
Couldn't be happier. Thanks vitkac.”
