Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“12 month contract with yell for a website. Was a 12 month disaster. Cut my losses due to their poor service and a mental breakdown. Had no leads or customers over that year. Yell wanted £1000.00 upfront with £30.00 per month just to add a store to my website! Took full advantage of my lack of tech knowledge. Now they want an extra 2 months they say is outstanding. It is not owed! They went straight to Moorcroft after they ignored my last email in Nov and 6 weeks later, without informing me in writing by email or post and now refuse to acknowledge the debt if £84.00 is disputed! Horrendous company. Yell have even been downgraded by Moodys to caa1 rating! And if you check out I hate Yell group on Facebook you'll find HUNDREDS of customers who had a much worse time than me! There is also a class action suit pending against them from these angry customers! AVOID AVOID AVOID. 🤬”

Helpful Report

Posted 4 years ago

“Terrible service, Terrible results, complete waste of money from start to finish, when you tell them the results are not good tghey try to get you to spend more, then they make it such a complicated process to cancel. Lots of better advertising options out there than Yell”

Helpful Report

Posted 4 years ago

“Completely waste of money with yell. Over one year contract and no even 1p back. After the contract is run out they won't let you leave so easily, finding 100 reasons that you can't do it. Please be careful with this company.”

Helpful Report

Posted 4 years ago

“1 star is too much! Please read reviews and listen to the bad ones! I signed up for a free listing and was hounded by calls from yell. They start by talking to you about your listing and how bad your business is in the searches. They then give you a price on how much it is to get more business. Well, the business will never come. Biggest warning. It’s business to business but they will not tell you this until you try to cancel and you can’t. It’s an absolute joke of a company. I even said on the phone I want to speak to someone else about it and it’s too much money for me as I’ve only just set up. But he wouldn’t take no for an answer. I have emailed tell for a copy of my phone call recording but they are useless at getting back to you.”

Helpful Report

Posted 4 years ago

“Yell conned my company out of two months subscription at the end of my contract, even though I gave over the required 14 days notice. They are a bunch of thieves. Also, in the year that I was with them, not one person rang me up to say they found me through Yell. All new enquiries came via my own website that I set up and cost £10 per month rather than £86.72. PLEASE DO NOT USE THEM. JUST A WASTE OF MONEY.”

Helpful Report

Posted 4 years ago

“After 20 years of working with Yellow Pages / Yell.com and having spent tens of thousands of pounds over the period I have recently found this company to be guilty of mi-selling contracts. Their sales force inform you of a 14 day notice period however they neglect to tell you that if you run into your next service period you will be charged for the whole period not just the 14 days notice period. They will then pursue you with ferocity when you dispute the charges. AVOID!”

Helpful Report

Posted 5 years ago

“Do not trust Yell. They are 100% conmen. They take your money and cannot produce the goods. I have managed to get out my contract. But I have still paid over 3k for a website that they could not produce. Do NOT TRUST these guys. I. now taking them to court to recover my losses”

Helpful Report

Posted 5 years ago

“Yell are the worst company I have ever dealt with, absolutely disgusting service, they also cut and paste our existing BT website, been waiting 7 months for our website to go live, was told 2 months ago we could have a full refund, they lye and pass the blame within their own company, It would be 0 stars if I could leave 0 stars, DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“I was promised a lot but they failed to deliver on any of it. Every body I spoke to except one, had something different to say and even when I tried to end the contract things were changing! I have finally finished paying a lot of money for something that didn't work and they would not take any responsibility for it! I would advise in the STRONGEST terms possible to AVOID this company at all costs. I only gave 1 star because I had to, it would not let me put a minus.”

Helpful Report

Posted 5 years ago

“Please read the rest of these reviews, there is certainly no smoke without fire. Truly dreadful, outdated company trying to stay relevant in today’s market. It’s basically a complete con. They will trick you into some sort of contract that you’re not even aware of. When you try and get out of it after you realise it’s doing nothing for your company you’re threatened with debt collection etc. I literally got nothing off the back of ‘advertising’ through Yell. It just wasted money for resources elsewhere. Unfortunately so much so it completely ruined my business and I’ve had to close it. PLEASE AVOID. Absolute scam artists. I can’t believe they haven’t been investigated yet!”

Helpful Report

Posted 5 years ago

“BUYER BEWARE - I READ THE LAST REVIEW AND MINE IS BASICALLY EXACTLY THE SAME. FURIOUS AND UPSET BECAUSE THEY WONT DEAL _BULLS**** SALES PITCH EVERYTIME> DONT NOT USE> “If I could give Yell for Business a 0 I would! DO NOT USE THEM!! They are not in your corner, they take your money and run all the way to the bank. PLEASE PLEASE PLEASE don't fall for there tactics. ****In 4 months of activity, I've had no leads, no support, they've even got the agreement in the wrong name. They're absolutely fraudsters.”

Helpful Report

Posted 5 years ago

“If I could give Yell for Business a 0 I would! DO NOT USE THEM!! They are not in your corner, they take your money and run all the way to the bank. PLEASE PLEASE PLEASE don't fall for there tactics. In 4 months of activity, I've had no leads, no support, they've even got the agreement in the wrong name. They're absolutely fraudsters.”

Helpful Report

Posted 5 years ago

“I had a website with Yell for 12/18 months. Paying about £70 per month. Very basic but generated no additional income to my business. A salesman visited me and sold me additional packages on the assurance loads of customers would be driven to the website which would in turn generate a huge increase in sales. Sounds great. This cost £440 per month. 12 months down the line not one sale has resulted from this investment in my business. Very poor customer service and tied into contracts which I'm able to extract myself. Perhaps my own fault for trusting their promises. But nothing has been delivered. Do not sign up with this company.”

Helpful Report

Posted 5 years ago

“Kept taking money after I cancelled the contract and then had the audacity to invoke a debt collection agency. Do not go anywhere near this company.”

Helpful Report

Posted 5 years ago

“The website that I purchased from Yell was nothing like the website I was shown by the sales rep. This company is 100% money driven they don't care if you get a bad service from them they just want the money out of you. I did complain in writing to yell but it just fell on death ears. I got trading standards involved but they seemed powerless to be able to do anything about what yell are doing. I paid yell £1,650, I was threatened with a debt collection agency, I ended up paying £60 per month hosting fees for a website that wasn't even on the internet?? Basically I paid yell £1,650 and got absolutely nothing out of it. THIS COMPANY SHOULD NOT BE TRADING! PLEASE AVOID LIKE THE PLAGUE!!!!!!! BUSINESS OWNER”

Helpful Report

Posted 5 years ago

“Literally the worst company ever, do not trust them, they lie and tie you into a contract! The websites are a duda template and the staff are rude and palm you off on everyone, the only get good reviews on here because they get the staff to suck up to the 1% of happy customers and they get an incentive if they leave a good review. Should be called HELL..... Don't say i didn't warn you... AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 5 years ago

“Horible service provided by yell social advertisement team. First of all they did a contract of 6 months which i can not cancel. Well, okay thats my mistake but after starting the ad there were no instruction sent to my email or given to me by anyone. For Almost a month everything was messed up. The links i had provided were not properly added to my social account so, no one could open the link while the ad was running. Secondly instead of discussing with me about my facebook page they just chose a ramdon facebook page and started the ad which was the craziest thing i had ever seen in my life. Basically i was paying £480 for running ads on someone else's facebook page whithout me even knowing it and secondly all the links were added incorrectly. After i discussed this matter with my account manager, he told me that he will refund the money for that month and now its been 3 months i have not been refunded. Everytime i called to speak to my account manager, he is not available. Its been 3 months he is busy with other clients 24/7 because i called many times different days different timing but he is always busy. Plus i am getting only 0 to 5 visitors to my site everyday, mostly 0 visitors and when i spoke to them about this, i was told that they cant do anything regarding this because their job is to run the ad. Well tbh i could run facebook ad even by myself. Why would i spend extra money on hiring some illitrates. Shame on their service. Cant wait for 6 months contract to finish with them and i will never recommend it to anyone.”

Helpful Report

Posted 5 years ago

“My business with yell for over 5 years was disastrous and unproductive as they evey year promised me if they upgrade to next level it will bring customer which untrue . every time I asked I don't need thier service anymore, they threaten me I will lose my website so they used to manipulate and deceive me to stay with them and charged me twice the of old contact.now they charging me for the service I never received from them .my business is lost and partially closed because of no customer to even pay the bill to maintain the business .now yell subjected me to debt collection and ccj”

Helpful Report

Posted 5 years ago

“Terrible company total rip off AVOID”

Helpful Report

Posted 5 years ago

“The Reputation Manager is absolutely POINTLESS! for £48 a month (+VAT), with a minimum unescapable contract of 12 months, you get the grand prize of........ Being able to request for reviews... AND Being able to post to all your social media from one place! WOOHOO! Oh and btw, Yell will take 70% of the reviews you receive onto their website so you can only have 30% on your website. AND, with the social posting, you can only use a maximum of 250 characters! So unless you are posting just a photo with one or two sentences... POINTLESS. DONT DO IT, YOU CAN GET FREE TOOLS TO DO EXACTLY THE SAME THING THEY OFFER.”

Helpful Report

Posted 5 years ago

Yell.com is rated 1.2 based on 556 reviews