Yodel Reviews

"The worst \"delivery\" service in the UK. Criminal, Scam organisation. \r\n\r\nAfter getting a notification that my delivery would be arriving on the 7th, I made sure I was home and waiting during the two-hour delivery window (17:47 - 19:47). \r\nNothing arrived. after checking the tracking info it turns out the driver failed to find my address at 2pm!!!\r\n\r\nIt's now the 12th. Nothing has been delivered. As you can see from the screenshots, the same lies and useless tracking info as everyone else has been put through.\r\n\r\nHowever, Yodel was able to send me the tracking link for someone else. So, if your tracking number is JD0002232549579345, I'd get in touch with them pronto as I have full access to your delivery now. \r\n\r\nThey managed to go from total incompetence to criminal incompetence. Zero stars."

"Absolutely ridiculous Company . Twice I have waited for a package to be delivered to Guernsey with this Company and the last delivery stated it was about to be delivered tomorrow and then suddenly with no notice for the second time it states \u201cReturn to Sender\u201d. They use an excuse that the address supplied is incorrect, by the sender ,which again is not correct and when EVRI have delivered with the same Company there has never been an issue . I will never use Yodel ever and I would advise anyone to use them especially if you live in the Channel Islands ."

"My parcels was meant to delivered on friday the 1st of November then I got told it would be the 2nd they even gave me a delivery window now it's Monday the 4th anniversary been let down again they was meant to be delivered today between 16.16and18.16 and now I've been told to wait till 9 pm tonight yet again absolutely disgusting."

"On the 6th of October, I placed an order on eBay. It was posted using Yodel the next day.\r\nAccording to their app and website, it arrived at my local delivery depot on the 10th of October.\r\nI was first promised delivery by the end of that day, the parcel did not come. I used the live chat to speak to a representative who told me it would then be coming on the 11th by 9pm, and again, it did not. I was then told by yet another representative it would come on the 12th which was a Saturday, again by 9pm, it didn't.\r\nAfter this, I was then told yet again it would arrive on Monday by 9pm which, of course, it did not.\r\nI refused to listen to any other dates told to me by a representative as clearly they are just guessing. I then get told on live chat that the last scan was on the 10th and that they have lost the parcel in the depot, and that a manual search will be initiated.\r\nFirst of all, you should NOT have your parcel lost in their own depot, and second of all, it took them 3 days to give me the result of the \"search\", which was that they did not find it.\r\nAt one point in-between all this, I was on a live chat to somebody else who was giving useless information, who then eventually cut me off after 45 minutes ! No professionalism whatsoever.\r\nI had many contradicting emails from Yodel such as one saying the search hasn't yet been done, then 5 minutes later another saying it was done the day before and it was not found.\r\nOn the 18th of October, the \"parcel journey\" updated saying it has been sent back to the seller, but the seller was told they did not find it !\r\nAt the time of writing, neither of us have the parcel and instead I have had to get a refund from the seller. Who knows where the parcel ended up.. !\r\n\r\nAVOID USING YODEL !!!!!!"

"Anyone know where this is? Yodel maintain this is my address according to their satnav. It isn\u2019t but my package is shown behind a plant pot. So if anyone does recognise the plant pot and can tell me where it is I could go there and retrieve my package as Yodel certainly isn\u2019t interested in doing anything about it."

"They are full of lazy delivery drivers that stop working 2 hours before the end of your time slot then lie about not knowing where you live even though they delivered other stuff to you house on the day they said they don't know where you live!"

"They are full of lazy delivery drivers that stop working 2 hours before the end of your time slot then lie about not knowing where you live even though they delivered other stuff to you house on the day they said they don't know where you live!"