Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,229 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unreliable delivery services. It took more than 2 weeks for a simple delivery to be executed. I genuinely wouldn't recommend this delivery services. Poor communication in every way.”

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Posted 6 months ago

“don't even bother attempting delivery CLOWNS!”

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Posted 6 months ago

“Yodel lost my order for five days and customer service not helpful and use threatening behaviour not recommend”

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Posted 6 months ago

“Very poor service. Say they need more information on my address. Try to contact but can't speak with anyone. Tried online chat and provided what3words but still no delivery. Very disappointing indeed !”

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Posted 6 months ago

“Totally useless avoid if possible”

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Posted 6 months ago

“Waste of time sending delivery instructions, telephone help bot totally useless, text links don’t work, the only option is to ask the selling company not to use them , but that doesn’t help either, so bad it’s a miracle they still exist”

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Posted 6 months ago

“I am partially disabled. I live on the first floor of a communal block of apartments. My intercom buzzer rang yesterday to be told my parcel would be left in the communal area downstairs and could not be brought up to me because the couriers dog had been sick I advised that should be left in the communal area. It could be picked up, by anyone coming through to access Their apartments her response was in that case it can’t I can’t deliver my dog has been sick in the car. This is the worst delivery service I have ever encountered and I will ensure going forward that any items I purchase online do not deliver using yodel absolutely awful. when I attempted to contact yodel by phone, I only received an automated response never ever again”

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Posted 6 months ago

“If I could give 0 stars I would. They lost/stole my next day delivery that was suppose to be delivered over a week ago. Having to go through the merchant to get my refund.”

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Posted 6 months ago

“Absolutely horrible! Drivers either can’t read or don’t want to follow delivery instructions, instead they place parcels in inaccessible places and then refuse to fix their error! Avoid!”

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Posted 6 months ago

“Absolutely garbage delivery company. I use numerous company's for delivery services and these are by far the worst.”

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Posted 6 months ago

“Awful service. Ordered next day delivery and yodel was the delivery company used. Received a delivery window, then a further email to say delayed and then another email to say delivery was attempted which is definitely wasn’t as I was home and nothing on the ring doorbell. I contacted yodel who said delivery would be attempted the following day but I’m not on day 4 and the excuses keep coming. Absolutely shocking service, a total waste of money for next day delivery. I would give 0 starts if possible.”

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Posted 6 months ago

“Terrible service.Purchased item on E-Bay and failed to arrive.Message received running late and the claimed delivered, but I was in all day.No card left to advise but on checking tracking discovered parcel had been sent from Huyton Centre to the Isle of Man and then re-directed back to the seller.Utter shambles and don't go to trying to get in contact with this company, just despair.”

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Posted 6 months ago

“Yodel not only left my Vinted parcel in plain site by my bins for anyone to take, It was on its side and obviously damaged. I was in my house and they obviously couldn't be bothered knocking my door. When I opened the carefully wrapped (with bubblewrap and fragile stickers) turntable, I discovered it was broken. Vinted asked me to provide photos for a refund. This was not the seller's fault but acackhanded delivery company. Obviously something heavy on the box. Vinted refused to refund and despite my complaints and evidence, refused to hold Yodel accountable. Shame on Vinted and you Yodel.”

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Posted 6 months ago

“Still waiting for my delivery CANT find address??! But everyone else can!!! Appalling service.”

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Posted 6 months ago

“Brought a item from eBay and ten days later nothing”

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Posted 6 months ago

“Yet again, Yodel failed delivery. I'm not bothered about what's in the parcel, I'm bothered about the 2 days lost and a Dr appointment cancelled sat waiting for them to lie about attempting delivery.”

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Posted 6 months ago

“It is the 8 October my parcel has been with yodel since the 2nd no other movement has been recorded .no sure why .also I ordered 2 other items sent on the same day from the same place they were delivered a week apart.yodel appear to deliver parcels when they feel like it.”

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Posted 6 months ago

“Awful company if you require compensation which is apparently included in the delivery cost, regarding a lost or damaged parcel. They won't take responsibility and fob you off!!! Fight your case people!”

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Posted 6 months ago

“A bit cheaper than the other couriers BUT THEY HAVE BROKEN ITEMS in 3 of my parcels in the last week, and have lost another”

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Posted 6 months ago

“Oh my where to start. Paid £9.99 for next day delivery which wasn’t delivered . He was 90 yards from my address , an easy address in the middle of a village full address given no one in the entire history of us living there has had a problem he stated couldn’t find address comical as a 5 year old could find the house . So next day states will try again between 2 and 4 pm we wait and wait look at tracking which showed him being in the same place all day!!!!! No delivery again 😫I know yodel come up as the most useless delivery company, why does anyone use them . So much for my delivery . Have cancelled and gone to buy else where. BIG FAT ZERO STARS FROM ME.”

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Posted 6 months ago

Yodel is rated 1.1 based on 6,229 reviews