Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,073 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th February 2025

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been 4 days now and Yodel hasn’t delivered my package. My address is there and they keep saying they don’t know how to get me. Okay, deliver to the closest store which I selected, still nothing till now. How are they this unprofessional? I’m just tired”

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Posted 3 weeks ago

“Awful company avoid at all costs if you wish to keep customers”

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Posted 3 weeks ago

“Absolutely atrocious customer service! Delivery drivers can't follow basic instructions. And they make it actually impossible for you to make a complaint. Disgusting”

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Posted 3 weeks ago

“Received my parcel today from LTS. Again the Yodel Delivery Driver put parcel over our gate onto drive. Luckily I was in otherwise my parcel could have been stolen. Not acceptable. The driver told me he had no ID to enter our drive. I have never heard this before. Not very happy.”

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Posted 3 weeks ago

“Well, were do I start: I wish Yodel would just close it's door to stop companies from using them, what a terrible company to having dealings with. - Driver arrived at my address on the 27th to deliver a parcel, knocked at the door and left with the parcel, without trying to deliver to a neighbour. - I decided to leave the delivery to the following day, went to the app and changed and selected to deliver to a neighbour option. - Driver arrived on the 28th, left the van, took a picture of my door and left. - On the 29th I decided that I was going to leave a note at the door requesting for it to be left with a neighbour. I wasn't sure if the driver could see my request on the app so I left a note saying ' Please leave with neighbour as requested on the 27th January through the app, thank you'. - Driver arrived on the 29th, read the note still knocked on my door, then instead of dropping the parcel with the neighbour called the depot and had a tantrum, saying that I left a S* note (not true) and that he did not had time to f* about. So the driver drove 3 times to my address, spend 10 minutes parked outside my house talking to the depot about the fact I left a note, but he could not deliver the parcel to the neighbour. Sent an email to Yodel asking to return the package to the seller and cancelled the order, as I refuse to deal with this type of people. If they do not want to deliver to a neighbour, then Yodel should not offer this option on their website.”

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Posted 3 weeks ago

“There is nobody to talk to and Webchat is useless in my opinion when knowing where a parcel is when undelivered totally hopeless when things go wrong lucky to still be in business in my opinion.”

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Posted 3 weeks ago

“Driver pulled up outside the house, spent a few minutes searching the van, then drove away having not found the parcel. The website tracking was updated to say delivery attempted and to webchat. Webchat said driver could not find the property. I explained what actually hsppened. They ignored this and could not tell me where my package is. Now I have to wait until they eventually admit to having lost it before I can get a replacement from the seller. I asked on the webchat to open a complaint. They told me to go to the website to do it. The website states to open a webchat. Terrible customer service”

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Posted 3 weeks ago

“Shocking delivery company ! They are literally the worst company ever, I thought Hermes/evri were bad but these are just a joke. On 3 separate occasions I’ve paid for next day delivery and when the sender uses yodel, the tracking says it’s arrived at hub/ local depot and after 4/5 days still nothing and then after an email or use live chat, all you get is it will be with you soon. Avoid this company at all costs because their logistics are horrendous!!”

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Posted 3 weeks ago

“I am disgusted by the service ridiculous lazy unprofessional people. I have been waiting from the 22nd when they said they will delivered up until today. The 28 still hasn't been delivered and you cannot get help from anyone. It's ridiculous. I wish I could give. 0 stars.”

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Posted 3 weeks ago

“Pathetic this is third time they have done the same thing never ever send my parcel to my parcel in fact they cancel it and put on customers, never ever I got delivery by this yodel, every time I tried giving parcel shop delivery, store delivery, home address delivery to everywhere they failed to deliver and sent parcel back, disgusting, third class company”

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Posted 3 weeks ago

“Was waiting for delivery all day Finally they have the slot times Showing like 2-3 stops away And.. Sorry we won't deliver today Absolute joke”

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Posted 3 weeks ago

“I literally saw the driver in the building opposite mine, get in the van.. sit there for 10 mins and drive off. Then I get notified that he tried to deliver my packages. Sack these lazy drivers!”

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Posted 3 weeks ago

“If at all there was something in Negative it would be for Yodel. The parcel was due to be delivered today between 9:55 am and 11:55 am. The driver came around 10:05 am and said that the parcel is their another van and they shall bring it .. it’s 17:49 hrs now and still have not got it. I had all plans cancelled to collect the parcel”

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Posted 3 weeks ago

“Waste of time. Had my parcel at there depo for a week now. Soposed to of been delivered. If I want a parcel delivered, it won't be with you!”

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Posted 4 weeks ago

“Absolutely incompetent!!!! I had to stand outside my house in the cold to flag the driver down to get my delivery. Even so they still managed to go to the wrong house. I waited in for 3 days for the delivery, the first 2 days they didn’t even try to deliver, they said they’d ‘missed me’ when I was home all the time. I would advise buyers not to purchase from companies who use Yodel.”

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Posted 4 weeks ago

“Absolutely everything about this company is unprofessional. Their website, how difficult it is to even access the live chat. A parcel took from the 2nd January to the 17th to arrive. I got no email or text or code to access the Pod to get the parcel. I was on live chat with quite a few of their staff and it’s not their fault it’s the people at the top of this unbelievably terrible service. I had to setup an account with Yodel, keeps logging me out, just to check the updates, I then got told my username and password was incorrect. I wanted to ad the tracking number if the company wishes to reply but can’t log in to get it. I will repeat the staff on live chat had limited access to helping me find out where the package was. I even said I would just drive to one of the depots if they just give me the phone number of the depot and they couldn’t do that. Bizarre!”

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Posted 4 weeks ago

“If I could give it 0 stars I would. Worst delivery service I have ever received and their customer service is just as bad. Paid over £100 worth of stuff on Ninja, still haven't received it, but they "attempted" to deliver it twice, cancelled plans both days to stay in, followed the delivery tracker all day, sat by the door and phone and not a peep. Liars to say the least, no attempt was made and no card was left. I contacted them as soon as I got an email saying they attempted delivery and suddenly the driver is out of the area and I have to wait 24hrs, this happened twice... Shocking service, will never ever use them again, I'll be lucky if I even receive this package. They assume we all have nothing to do and don't have busy lives to just be sitting by the door for an "attempted delivery" package. Useless”

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Posted 4 weeks ago

“Worse of the worse - would rather have my tooth pulled than deal with this company again... They don't even allow you to complain to them - they just shut you off - have never dealt with such a rude company before - they obviously don't care as they don't even a complaints page..”

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Posted 1 month ago

“Worst company by a mile .... I hate them with a passion”

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Posted 1 month ago

“So I ordered from george asda and yodel was supposed to deliver my order on the 16th of January so they say that they need more information of my house address so they didn't deliver it on the delivery date and tried to phone them but only speaking to a robot lady and not a real human people and managed to deliver it on the 17th of January it a rubbish service they need to sort there systems company or they need to closed the company service down will never use them again at all”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,073 reviews