Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,213 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely a joke of a company i waited in all day was even watching the tracking map and all of a sudden sorry we missed you this is the third time. I will make sure from now on that any company I buy from doesn't use yodel or I'll not be buying from them. Completely waste of time”

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Posted 1 month ago

“They didn't deliver my parcel or attempt to. They kept it for 21 days, losing it at some point. They queried my (accurate) address for days. Eventually to seller refunded bur I had to ask 5 times.”

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Posted 1 month ago

“Worst delivery service ever they don't deliver parcels when told to they have no way of decent communication”

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Posted 1 month ago

“This company needs to call it a day”

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Posted 1 month ago

“tracked my parcel all afternoon van past the store it was to be delivered too received a message to say they attempted to deliver but couldn't the store was open ?? so far waiting 5 days for delivery still nothing.”

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Posted 1 month ago

“Yodel is probably an even worse company than Evri. I've been waiting for my parcel for so long - they've been holding it in the warehouse for at least 5 days. I haven't had any updates for 5 days. And Customer Service is probably a joke. You can't get through to them by phone - after 12 minutes of waiting - I gave up. Webchat - you also have to wait until you finally lose patience and give up. Horrible company. I don't recommend it.”

Helpful Report

Posted 1 month ago

“Told my parcel was out for delivery. Tracked on app 1 stop away. Then said problem with address need to chat. Went on chat, useless told me to enter what 3 words on app. Said they would attempt delivery tomorrow. Checked app & what 3 words already on! They just couldn’t be bothered delivering. Tried to call but can’t get past automated voice mail. Very annoying. What happens if they can’t find me tomorrow do I just wait forever? Could have called me. Would give no stars if I could”

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Posted 1 month ago

“Waited in on the parcel all day watched the van tracker. It was in the street next to me and the parcel didn't arrive, I received an email at 21.11 hrs to say it was delivered at 13.00 to a safe place. No safe place on form, no photo, or card. Tried to phone its just a bot saying its in safe place. Tried live chat and no one speaks. Terrible service and company wasted 2 days on this and still no delivery!”

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Posted 1 month ago

“I had used Yodel to post CFL after packing it properly and also written fragile label. However they damaged it and the other party refused to accept. It has been more than 3 months and I'm still awaiting for the damaged parcel to be returned to the origin depot as claim process needs photo of the damaged parcel inspite of their portal showing the status as damaged”

Helpful Report

Posted 1 month ago

“How can a business this bad remain trading, it’s a licence to steal”

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Posted 1 month ago

“Terrible service never received my missing items sent me a picture of delivery completely wrong address no one is taking responsibility and now I have lost money absolutely disgusting service.”

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Posted 1 month ago

“Told me I have to be here to accept delivery. Emailed me Wednesday to say on route, tracking said will be here by Friday. So I jumped on their chat box to ask for something a tad shorter than a 76 hour window to have to stay in for delivery. The staff member ended the chat. Great company. If you're a business and are considering using this courier, think twice, concise and proper communication is everything.”

Helpful Report

Posted 1 month ago

“Awful from start to finish. 'Delivered' my parcel to a 'Safe Place' - I live on a main road and they propped it up against an outside wall... And inevitable the parcel was stolen. I have proof from the delivery picture that it was left somewhere completely unsafe. Nobody to physically speak with other the phone, just an automated option circuit that does nothing. Also left waiting for 20mins+ on the online chat. When I did manage to get through via web chat one time, they just advised there was nothing they could do. Can't actually believe they're still running to be honest”

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Posted 1 month ago

“Non delivery”

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Posted 1 month ago

“Absolute joke, Yodel delivery driver threw the large box of dog food off my front door and it landed on the doorstep. My dog was sleeping in our front lounge, and recovering from surgery at the Vet. Driver absolute scum he distressed and severely upset a small dog. Yodel got back to me saying we are investigating! You owe me for an extra Vet bill for causing my dog to be more unwell ! So thanks yodel👍 please do not use this company as they are -1 out of ten. I have sent photos of the box being propelled at my door ( look no hands! ) I have a recording and photos on my RING camera.”

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Posted 1 month ago

“Worst delivery company and worst costumer service 😑”

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Posted 1 month ago

“Rubbish company don't even try to deliver keep saying we missed you i waited in 2 days on two occasions no parcel cowboys”

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Posted 1 month ago

“Been in your depot since 8 Feb and STILL NOT OUT FOR DELIVERY”

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Posted 2 months ago

“Do not use. I ordered goods online on two occasions and the seller used yodel. Both times goods missing . Yodel did not even attempt delivery. Phone lines useless and staff incompetent. Avoid.”

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Posted 2 months ago

“Don't use YODEL Awful service waiting in all day no delivery, tracking number didn't work, app said out for delivery would definitely be here today. All lies”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,213 reviews