Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,234 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't seem to care about any of its customers or their parcels”

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Posted 9 months ago

“Driver has not delivered when supposed to on 2 occasions this week.Track parcel gets near my turn then nothing more delivery doesn’t turn up.I have wasted 2 days this week waiting for parcels 1 arrived 1 hasn’t .”

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Posted 9 months ago

“No delivery. No call at the door. Tracking said parcel was successfully delivered to 'number 3'. This is meaningless; I live at number 341. Maybe this is a scam, I'm trying to contact the company I ordered from. Ridiculous”

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Posted 9 months ago

“Yodel has been pumping good reviews on trustpilot like they are going out of fashion. The truth? Most people have issues with Yodel lately, they used to be ok-ish, but now they are possibly the worst courier, or among the worst. I have made a note of never ordering anything that need to come through them. I've been waiting for two parcels for nearly two weeks now because they attempt deliveries at 22:00 on businesses. My items are as good as lost. My guess? Some CEO is cutting corners by overloading the delivery guys, who, let me guess again, are already on minimum wage or near. Pity those guys? Recent reviews show alarming rates of careless deliveries, theft and even insults from drivers to customers!!! If the people in charge spent some company money, time and energy in giving a good service instead of flooding us with wonderful false reviews the real clients would have only good things to write in here. Their phone contact service is equally appalling, no humans ever answer and their recorded options are insufficient. Substandard, inefficient and a waste of money both for traders and customers. We prefer to pay an extra pound and have it delivered by Royal Mail or anybody else, for that matter. At least a week earlier. On business hours.”

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Posted 9 months ago

“I have been waiting three weeks for my parcel, according to the Yodel app, they received my parcel 2 weeks ago yet when contacted to enquire where it was, I was told they hadn’t received it yet and to contact seller, I did this snd they confirmed Yodel had indeed received my parcel. Absolute disgrace of a courier. In future I will not purchase anything from a company that uses Yodel as it courier. I have only ever had bad experiences with this shoddy courier”

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Posted 9 months ago

“Useless lost parcel again. Why do people still use these cowboys”

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Posted 9 months ago

“Have to be one of the worst parcel delivery services ever, second only to post from Poland. Yet again I have tracked a parcel which took 2 days to travel 2 miles then sat at the national hub for another 2 days before finally making the huge 2 hour trip to my local delivery depot where it was loaded onto a van and sat for another 2 days before a courageous Yodel driver braved the scorching 20 degree heat and finally managed to bring my parcel to me just before I passed away from the boredom of waiting. The agents I used on chat were no use either. Thanks Yodel if I could give you a minus score it would still be too good.”

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Posted 9 months ago

“Please STOP employing foreigners that cannot speak OR read English!! My Daughter's parcel got delivered to the wrong address & we won't get it back as the people that live there are thieves & tramps!!! so cheers Yodel😡”

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Posted 9 months ago

“Absolutely rubbish service. Even when giving them the exact location by using What3words they still deliver to the wrong place. At my farmhouse there are three signs giving my name. One on a set of large gates, one on a tree and another at the path leading to my door. When I got a parcel delivered to the wrong address the customer chat service does not give a monkey. They are not interested in recovering the parcel and delivering to the right address. Pathetic. I have security cameras which show that no delivery was made. Yodel don't care. On three occasions I have had this happen. I now ask every on line seller I intend to buy from, if they use Yodel. If they do I don't buy from them. Not fair on the seller, but the hassle when Yodel gets involved is not worth it.”

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Posted 9 months ago

“Yodel insist they attempted to deliver to us on three different days ( the last of which we were actually in all day )They now say we must drive forty minutes to their depot to collect the item, bringing the delivery cards they left when they called , which isn't possible, since they didn't leave one on any of the three occasions they allegedly called ! This appalling organisation is not fit for purpose”

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Posted 9 months ago

“Discusting customer's service refused to even try to answer my question talked a load of nonsense then cut me off still waiting on my parcel discusting they should be called the turtle delivery company two days to move my parcel 5 miles ...any company that uses this business wont get my business”

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Posted 9 months ago

“Delivered to wrong address, but photo doesn’t match any properties in my street so I don’t know who has the parcel. You cannot speak to anyone at Yodel and get cut off using customer chat. This has happened before, they are a poor delivery service, and I’ve just wasted an hour and a half trying to find my parcel. Unfortunately in future I won’t be ordering anything from any company that uses Yodel.”

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Posted 9 months ago

“Apparently they 'tried to deliver' a chair to my flat which is extremely easy to find. It's opposite a football stadium. Absolutely no communication, no ability to contact the driver. Dreadful app. I would give zero if possible.”

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Posted 9 months ago

“Been waiting all day for a parcel that Yodel email said was at their National Hub 4 days ago & at 8.49am out for delivery from their local depot (15 miles away from me) today, now 9.30pm NOT DELIVERED TODAY, why does anyone use Yodel? ITS QUICKER BY DONKEY. I had a parcel delivered from 670 miles away from Royal Mail in 24 hours”

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Posted 9 months ago

“Tracking status don’t move for days, a week later I reschedule my original delivery to see if it would be delivered but still NO delivery which showed today as a delivery on tracking status (which hasn’t arrived)which would have been a week waiting to feed my dog his dog food from tails.com and fingers crossed a parcel of dog food is showing delivery tomorrow, which I ordered to try and get my dog his food also I have emailed yodel 6 times and no response where’s my dog food parcels yodel you should be ashamed”

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Posted 9 months ago

“Inaccurate delivery. Customer service says their SatNav is pretty off so my order went to the wrong door. Delivery driver should have common sense that the address is different. Stressful.”

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Posted 9 months ago

“Your driver claimed they could not.find our house. They had the correct adfress, the correct post code. We have had yodel deliveries in the past with no.problems. No other couriers seem to have problems. You live chat service is useless - they can't contact your drivers! Awful service”

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Posted 10 months ago

“I am working with yodel as Delivery Driver from 28 March 2024 very badly experience with this company till now not getting salary for 221 parcel this Manager Kylie told me you getting salary 07 May 2024 but till now never getting single payment i request you all people who need job don't apply on this company i face problem now manager mark start play game with me don't trust Yodel”

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Posted 10 months ago

“Used yodel ti send a vinted parcel. Item arrived broken despite my many layers of protective packaging and somehow I’m at fault. This is a yodel issue. Not me .”

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Posted 10 months ago

“I need to warn everyone about my awful experience with Yodel. This has been one of the worst delivery services I’ve ever dealt with. My package was supposed to arrive in early June. It's now the end of the month and I'm still waiting. The initial delay was because they got my address wrong, which wasn’t my fault. It took two weeks of me constantly reaching out to get the address updated. Each time I contacted them, it felt like I was hitting a wall – no one seemed capable of fixing the problem. Even after the address issue was finally sorted out, there have been endless delays. They kept promising me updates within 24 hours, but nothing ever changed. I've now been waiting nearly a month for a package that should have arrived weeks ago. Yodel’s service is absolutely terrible. Their communication is poor, and they just can’t seem to deliver on their promises. If you value your time and sanity, avoid using Yodel at all costs. This has been an incredibly frustrating and disappointing experience. Choose a different delivery service – any other company has to be better than this.”

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Posted 10 months ago

Yodel is rated 1.1 based on 6,234 reviews