Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,231 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit cheaper than the other couriers BUT THEY HAVE BROKEN ITEMS in 3 of my parcels in the last week, and have lost another”

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Posted 6 months ago

“Oh my where to start. Paid £9.99 for next day delivery which wasn’t delivered . He was 90 yards from my address , an easy address in the middle of a village full address given no one in the entire history of us living there has had a problem he stated couldn’t find address comical as a 5 year old could find the house . So next day states will try again between 2 and 4 pm we wait and wait look at tracking which showed him being in the same place all day!!!!! No delivery again 😫I know yodel come up as the most useless delivery company, why does anyone use them . So much for my delivery . Have cancelled and gone to buy else where. BIG FAT ZERO STARS FROM ME.”

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Posted 6 months ago

“Slower than death. Do not use these fools”

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Posted 6 months ago

“Yodel tried 2 days in a row to deliver the parcel yesterday I was in all day. Today I was in all day I had builders in from 08:00 to 14:30 and you still said you tried to deliver the parcel this was impossible. Not happy Keith”

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Posted 6 months ago

“Once again another parcel gone missing. I would never recommend nor willingly use Yodel. My sender used yodel and iv noticed they hold the parcel for around 7 days before claiming it’s been delivered and not actually delivering. Customer service is horrendous all they can say is wait 24 hours then call us back iv been told that the last 2 times of contacting them, how many 24 hours do I need to wait before they will actually try and find it. Shocking company and the 1.1 star reviews shows it needs closing down.”

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Posted 6 months ago

“Generally poor. Almost every Ebay seller that has sent their items to me via Yodel is predictably late, delayed and on occasion lost. Perpetual failure.”

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Posted 6 months ago

“Yodel say parcels out for delivery yet never arrive!! I’m stopping purchasing any item if delivery is by yodel!! 22.25 yet still saying delivery today! Rubbish customer service”

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Posted 6 months ago

“I was awaiting courier all day he didn’t came when tracking information show it’s 2 stops left they just put unable to collect! It’s absolutely joke company! Not ever star one star I can left!”

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Posted 6 months ago

“The worst delivery service, I had received my parcels few times with this company and never ,ever was delivered to the right address, The drivers must take a test before they can start working, because is looks like they doesn't know how to read ,seriously 🙄 if anyone think to used this yodel company, Avoid, don't waste your money.”

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Posted 6 months ago

““Parcel out for delivery” message says driver has 2 more stops before delivering our package,never arrived, hours later another message says they couldn’t deliver it as nobody was at home,(which is a lie) although I added a safe place to the delivery instructions,just in case….”

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Posted 6 months ago

“What an absolute joke of a company, I don't understand how they're still operating successfully. My parcel has been "lost" at the Alfreton depot after been sat there for over a days. Customer service was pointless, they just gave the same copy and paste script apologising for the experience I am having and tell me to get in touch with the retailer - basically trying to not take any responsibility. Unfortunately I will now not see this parcel as they have either been stolen by a driver or warehouse operator or they have somehow managed to lose a parcel, are a parcel delivery company! Bottom line, avoid this company like the plague and use an actual reputable company - funnily enough i think even Evri aren't this bad!”

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Posted 6 months ago

“Thief's. Do not use.”

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Posted 6 months ago

“Never got email to say it was out for delivery. Never actually received a delivery, all I got was a "delivered " email. When I complained I was shown a picture of a parcel against a wall. That is not proof of delivery, it's just a picture of a parcel against a brick wall that could be anywhere in the country. I was asked to check my porch and garden for it, it was a business premises on an industrial estate, nobody has a porch or garden! In short if you want to receive your parcel make sure its not being delivered by Yodel as they are totally inept.”

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Posted 6 months ago

“Every time a seller uses yodel my parcels disappear for days on end with no tracking updates”

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Posted 6 months ago

“NOT SURE IF THERE IS ANYONE WHO MIGHT BE CONCERNED BUT HERE IT GOES Nathalia Coimbra 3 west bank N16 5DG Writing regarding the failure to deliver and the failure to own up to repeated mistakes. I bought a sofa bed from Amazon, seller Yaheetech UK last week On the first delivery attempt your driver got to the flat, and took off without even taking the sofa out after seeing the steps to the house. Wouldn't have been much of a problem if the driver hadn't then said the parcel was delivered and that I was there to collect. The driver also sent a photo of the entrance that apparently served as proof of delivery. I chased your customer service for this who outrageously doubled down that I had received the sofa. Besides the fact that I really don't understand why your driver would lie about the delivery or interaction because he could have just said that the parcel went back to the depot but that wasn't the case, probably trying to see if he could get away with it I suppose, hadn't I argued with the your " customer service" if u can call it that, this is the response I had: We understand that you have raised a query regarding the parcel that has been delivered by Yodel. I can confirm that an investigation was raised, and the service center has confirmed that the parcel was delivered on 26th of September 2024 at 12:22. The parcel was acknowledged by Natali as per the investigation. Our drivers capture images for all deliveries that they make and I have attached this image for you which I hope will help. If you have any further disputes regarding this delivery, we would request you to please contact the retailer as they will be able to advise you regarding the next steps that need to be followed to have this matter resolved. from: Kartikay Attri Would like to know how this investigation was carried over. Now the facts are that I was not present in the house as I had not moved yet. LIE NUMBER ONE. The men who opened the door for the driver were the 2 contractors doing work at the property who were aware the the parcel was going to be delivered and would help carry the parcel. I would also very much like to know how is it that your company accepts a photo of a door AS PROOF OF DELIVERY,a joke that I am sending attached for your consideration. I then had NO RECOGNITION THAT ANY OF THIS HAPPENED and only given another delivery date ON THE DAY, no delivery window. I then contacted your "customer service" again to be told that the delivery had been attempted and rejected. THIS IS NOT TRUE, LIE NUMBER 2. After arguing again I was told I could only have it delivered after the weekend, Monday. As I had not received any information ON THE DAY, neither text call or email regarding this delivery I had to contact again to see about it and ask for tracking/ delivery information, was given a tracking number and guaranteed it would be delivered today and that it has to been in person and not give anymore excuses for this joke of service I took the entire day to receive this. By 5pm I still had not had a delivery window or any email message or text, NOT ANYTHING on the state of the delivery so I once again CONTACTED YOU TO BE TOLD THAT DUE TO UNFORESEEN CIRCUMSTANCES it WOULD BE DELIVERED THE NEXT DAY. Once again the people or chat bot you are working with could not be of any help. TO ADD TO IMMENSE INSULT TO THE INJURY I was told to collect it myself at the depot. I am a full time student and a full time worker. I have missed uni classes THAT I PAY WITH MONEY THE I LOST AT WORK BY NOT BEING THERE because I have taken 2 days for this already, and tomorrow I will be taking another one. I have also spent stupid amount of money on long uber journeys to another house since the parcel is my bed. To make it sweeter, tonight I'm sleeping on the floor. I have not ever dealt with such an incompetent service. 0 ability to acknowledge and make up for you mistakes. I want to know exactly how the investigation was conducted. I want to know what happened to the parcel on that day when your driver fabricated stories and then had your customer service doubling down on the stories AS IF I'M CRAZY or lying. Since in all this ridiculous back and forth no one seems to want to clarify the situation, that seems to me like a theft attempt and a lazy cover up attempt. Besides clarification I am also looking to be compensated over the money lost due to the multiple failures of your service and lack of integrity of your collaborators. CANNOT WAIT FOR A REPLY”

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Posted 6 months ago

“Yodel is absolutely the worst of them all. The "friendly" chat team asks you politely to sit and wait patiently as days go by, and your parcel isn't being delivered. I shop online quite a lot, and now I don't buy from retailers using Yodel as they are absolutely the worst. Not reliable at all, completely useless.not once have they delivered within given time frame. It's time to retire, Yodel.”

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Posted 6 months ago

“Paid for next day delivery never turned up and they don’t help you at all, if your delivery company is yodel say goodbye to your parcel.”

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Posted 6 months ago

“Worst delivery company ever . Say they have been at the property - but they have not even attempted to deliver as I have been home all day . do not use this courier service - complete waste of money”

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Posted 6 months ago

“Absolutely shocking, the worst. Over 10 days to deliver if they actually do. They are falsely claiming delivery attempts made when they have not.”

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Posted 6 months ago

“Waiting in Saturday all day to get a message saying it had been refused such lies”

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Posted 7 months ago

Yodel is rated 1.1 based on 6,231 reviews