Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,239 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In 5½ years, my neighbours and I have never yet had a Yodel delivery brought to the right address. Everybody else can get here—Royal Mail, DPD, even Evri! Coal lorries, oil tankers, fire engines, ambulances: they can all get down our lane when needed. It's only Yodel who can't manage it. And Yodel's complaints team is just a waste of time. Not sure they're even real human beings. The messages seem to be generated by AI, you can never get a straight answer to a simple question, and after 5½ years of these robotic apologies and promises, nothing has actually been done to fix the problem. Meanwhile, the local Yodel service centre manager (Stockton) has ignored all our attempts to communicate directly with him. It seems the Stockton service centre manager is happy to let Yodel drivers continue dumping parcels in the rain and the mud, in the middle of nowhere, instead of coming to the actual property where parcels can be left under cover in a clearly signposted safe place.”

Helpful Report

Posted 7 hours ago

“I sold an item on eBay and shipped it the next day with Yodel. The buyer was supposed to receive the item within a few days but it never arrived. After 2 weeks of not receiving the item, he canceled the order and refunded the money. I corresponded with Yodel for several weeks and got nothing, they apologized that the item was delayed for several weeks but claimed that they would later deliver it to the customer. It's been 2 months now. Due to the delay of this horrible company, I lost money, the customer and the item. The customer service is terrible, they write the same sentences, it feels like a robot is answering. They don't take responsibility. Avoid this sender, they lose the item and don't compensate, they don't even refund for shipping the item.”

Helpful Report

Posted 14 hours ago

“Parcels lost too many times to count, now I will not place an order with any company who uses them”

Helpful Report

Posted 14 hours ago

“My delivery is two days late”

Helpful Report

Posted 1 day ago

“Never had a good experience with yodel but this is by far the worst! Waiting for some runner trainers that were not cheap, were supposed to be delivered in 1-2 days but were stuck at the ‘arrived at delivery depot’ stage for 10 days! Constantly contacted the live chat and was told I would be emailed by the ‘relevant team’ within 24 hours and have never had any communication from them - I keep going back to the chat but they’ve clearly lost my trainers!”

Helpful Report

Posted 1 day ago

“Well this is yet another Yodel delivery not received, they couldn’t find the address this time they said. Well no other delivery company has ever had a problem. A delivery a few months ago they said they had attempted 3 times but no one was in, a lie. In future when ordering I will check how items are being delivered. If it’s with Yodel it will not on your life and no order or immediate cancellation.”

Helpful Report

Posted 2 days ago

“Yodel are rubbish, had a delivery for my son and he took day off to be in for it.The driver knocked and didn't even wait , by the time my son got to the door he had gone. It also had instructions to leave with neigbour if weren't home and didn't even leave with neighbour. Phoned them and complained they said it would be delivered again next day and my son told them to leave at neighbours. That's did the same again didn't leave it. Now son had to go to depot to collect it . Very very unhappy”

Helpful Report

Posted 2 days ago

“I am writing to express my frustration regarding a delivery that was scheduled for the 22nd and due to the gate being closed in the evening, I had to change it to collection. The delivery couldn't be completed even on 24th April. It has now been over 48 hours since the change, and I have not received any updates. This situation was urgent, and despite my requests, their service has not provided any assistance.”

Helpful Report

Posted 3 days ago

“worse company ever...parcel wasn't delivered so put a leaflet through door with no tracking number, so couldn't track or even talk to customer service as cant even talk to customer service without a tracking number. I had to drive to the depot!”

Helpful Report

Posted 3 days ago

“worst customer service. Vinay did nothing to help me after waiting over 2 hours for a package that never showed. And on top of that the driver wasn’t even in my area. Complete joke”

Helpful Report

Posted 3 days ago

“Parcel at hub for over a week. I tried Yodel chat but after initially getting contact had no reply to my question on the whereabouts of my parcel. I note others are dissatisfied with the yodel service. They are obviously not meeting the needs of their customers. Yodel is it wise to continue operating this way and further damaging in your reputation?”

Helpful Report

Posted 3 days ago

“Don’t know where to start I had an order that was expected to be delivered today I got a email to advise that the parcel was at the shop as I changed the delivery option. The email did not include a barcode for collection but when I tracked the parcel it was delivered at the shop at 09:51. I decided to go to the shop to make enquiries and the shop owner advised that she could not release the parcel without the barcode. I then went on the Yodel app and the bot did not understand my question, the other option was to search and I found a option that stated my query ‘parcel delivered but no barcode’ the response from customer service was that I should go back to the shop and explain that Yodel did not give me a barcode and ask them to give me the parcel. I went back to the shop a second time and the shop owner advised that the process does not allow him to release the parcel to me even though I produced my ID. Yodel then requested my email address to send me the barcode, I’m still waiting. Common sense would have been for them to contact the delivery driver and advised that the package cannot be delivered to the customer as the procedure that allows the customer to collect the parcel was incomplete. I’m hoping they send the information tomorrow so that I can collect my parcel.”

Helpful Report

Posted 4 days ago

“they are getting worse, these idiots couldn't even collect a parcel, apparently their collection service is not guaranteed so they might or might not collect depending on their driver's mood, what a joke, never again”

Helpful Report

Posted 4 days ago

“Absolutely useless!! On my delivery page there were three messages. One saying the parcel was at my local depot, the next saying delivery between 15.15 and 17.15 and another saying it was three drops away. That was on there for an hour and then I get a message saying the driver couldn’t find my house!! When I tried to use chat it was even more pathetic!! Wouldn’t use yodel again if it was a free service. They are a disgrace!!”

Helpful Report

Posted 4 days ago

“My delivery never arrived. Customer services don't have a clue.”

Helpful Report

Posted 4 days ago

“Absolutely the worst delivery company. They are the only delivery service that is never not once been able to deliver to my house or they deliver to a completely random house and tell you that your parcel has been delivered, shocking!! Their customer service care is beyond pathetic. Why any retailer would want to use them is beyond me. 19 days later and I am still waiting on my delivery”

Helpful Report

Posted 5 days ago

“My parcel was delivered to the wrong door. The delivery photo doesn't even show the flat number, and customer support was no help at all. Terrible service - I do not recommend it.”

Helpful Report

Posted 5 days ago

“Absolutely useless company. Waited in all day but”could not find the address”. Ridiculous been in the same property for 25 years and no one has ever failed to find it. Live on a main road with 8 houses over 100 metres all directly facing the Main Street. Will try and reducer at some point - maybe today maybe not. Why retailers use them is beyond me.”

Helpful Report

Posted 5 days ago

“I sent two parcels with Yodel, both were collected and thats where the tracking ends at a Yodel parcels building. The webchat is a joke it’s either a poor AI robbot or people with a poor understanding of English, I can’t really tell but it’s dreadful. I made a complaint and a reply come back telling me to contact the seller, I am the seller did they even read my complaint, ebay automatically refunded both buyers while I am £170-200 out of pocket. I have contacted the Yodel ceo complaints twice with no reply. A dreadful company to deal with no real way to contact them. I am about to take it to the small claims court now. They are the worst courier company in the UK by a long way and best avoided.”

Helpful Report

Posted 5 days ago

“Trying to get in touch with Yodel is like asking Trump to stop posting garbage on social media. The AI gatekeeper on the phone couldn't understand my voice replies so cut me off (I don't have a speech impediment), the live chat was as dead as Monty Python's parrot, and no reply to my email. Absolutely useless customer service. I've only given it one star because there's no alternative if I want to write a review”

Helpful Report

Posted 5 days ago

Yodel is rated 1.1 based on 6,239 reviews