Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,228 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t know where to start I had an order that was expected to be delivered today I got a email to advise that the parcel was at the shop as I changed the delivery option. The email did not include a barcode for collection but when I tracked the parcel it was delivered at the shop at 09:51. I decided to go to the shop to make enquiries and the shop owner advised that she could not release the parcel without the barcode. I then went on the Yodel app and the bot did not understand my question, the other option was to search and I found a option that stated my query ‘parcel delivered but no barcode’ the response from customer service was that I should go back to the shop and explain that Yodel did not give me a barcode and ask them to give me the parcel. I went back to the shop a second time and the shop owner advised that the process does not allow him to release the parcel to me even though I produced my ID. Yodel then requested my email address to send me the barcode, I’m still waiting. Common sense would have been for them to contact the delivery driver and advised that the package cannot be delivered to the customer as the procedure that allows the customer to collect the parcel was incomplete. I’m hoping they send the information tomorrow so that I can collect my parcel.”

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Posted 11 hours ago

“they are getting worse, these idiots couldn't even collect a parcel, apparently their collection service is not guaranteed so they might or might not collect depending on their driver's mood, what a joke, never again”

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Posted 12 hours ago

“Absolutely useless!! On my delivery page there were three messages. One saying the parcel was at my local depot, the next saying delivery between 15.15 and 17.15 and another saying it was three drops away. That was on there for an hour and then I get a message saying the driver couldn’t find my house!! When I tried to use chat it was even more pathetic!! Wouldn’t use yodel again if it was a free service. They are a disgrace!!”

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Posted 17 hours ago

“My delivery never arrived. Customer services don't have a clue.”

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Posted 21 hours ago

“Absolutely the worst delivery company. They are the only delivery service that is never not once been able to deliver to my house or they deliver to a completely random house and tell you that your parcel has been delivered, shocking!! Their customer service care is beyond pathetic. Why any retailer would want to use them is beyond me. 19 days later and I am still waiting on my delivery”

Helpful Report

Posted 1 day ago

“My parcel was delivered to the wrong door. The delivery photo doesn't even show the flat number, and customer support was no help at all. Terrible service - I do not recommend it.”

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Posted 1 day ago

“Absolutely useless company. Waited in all day but”could not find the address”. Ridiculous been in the same property for 25 years and no one has ever failed to find it. Live on a main road with 8 houses over 100 metres all directly facing the Main Street. Will try and reducer at some point - maybe today maybe not. Why retailers use them is beyond me.”

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Posted 1 day ago

“I sent two parcels with Yodel, both were collected and thats where the tracking ends at a Yodel parcels building. The webchat is a joke it’s either a poor AI robbot or people with a poor understanding of English, I can’t really tell but it’s dreadful. I made a complaint and a reply come back telling me to contact the seller, I am the seller did they even read my complaint, ebay automatically refunded both buyers while I am £170-200 out of pocket. I have contacted the Yodel ceo complaints twice with no reply. A dreadful company to deal with no real way to contact them. I am about to take it to the small claims court now. They are the worst courier company in the UK by a long way and best avoided.”

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Posted 1 day ago

“Trying to get in touch with Yodel is like asking Trump to stop posting garbage on social media. The AI gatekeeper on the phone couldn't understand my voice replies so cut me off (I don't have a speech impediment), the live chat was as dead as Monty Python's parrot, and no reply to my email. Absolutely useless customer service. I've only given it one star because there's no alternative if I want to write a review”

Helpful Report

Posted 1 day ago

“The usual Yodel standard. They said my package had been delivered put through my letterbox. It was a large bag so the package wouldn't even fit through a letterbox. It was delivered, NOT to me but left on the flat downstairs on their doormat. They only noticed it when they were coming out and gave it to me. As I was about to go out to search the whole building and outside to look for it. Yodel may want to employ delivery men who aren't complete liars and can read addresses that are correctly and clearly printed. What is even worse is that you can't contact them to speak to anyone. All you get is a recorded message saying your package has been delivered. As I have said before Yodel and Evri are an absolute disgrace. But when you order on Ebay sometimes sellers use these companies. I NEVER have these problems with Royal Mail.”

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Posted 1 day ago

“Horrid customer service and don't even bother to deliver parcel keep changing the date when assured the parcel will be delivered on that date don't use them unreliable”

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Posted 2 days ago

“Dreadful is politest word I can use Received a parcel on 16th - live plants. Externally box wasn’t damaged and clearly stated ‘this way up, live plants, handle with care’. Might just as well not bothered! Absolutely trashed inside - must have been thrown around at every point in its journey. Still waiting to hear from company that shipped but why anyone uses Yodel for any item that needs even slightest bit of careful handling I cannot understand. They should be called LLoD - Lost, Late or Damaged as this would describe them better”

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Posted 5 days ago

“Worst company for deliveries. They have had my parcel at local depot for 3 days now and still not delivery . Say it will be next week now because of bank holiday. Can't see the monitor being in one piece by the time it gets here”

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Posted 6 days ago

“Tracking no 87RLK269583A002 been in̈ all morning waiting for delivery,no door knock, received email saying item delivered to my safe place shed. THERE IS NO SHED ON THIS PROPERTY what they want to tell me is the driver placed my item in a cupboard which does not close correctly. Found parcel hanging out of open cupboard. Please see attached photos”

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Posted 6 days ago

“Bad customer service a nd still no further forward in finding out where my parcel is”

Helpful Report

Posted 1 week ago

“Yodel has by far the worst service I’ve ever experienced. I ordered something recently and missed the first delivery — fair enough. But they never left a note. Then, they claimed they attempted a second delivery, which is simply untrue — I was home the entire day and no one ever came. I redirected the order to be delivered to our local store, and for days, the tracking just said “on its way.” Then out of nowhere, I received a message saying I failed to pick it up and it’s being returned to the sender. I never even got the chance to collect it! This whole mess was created by them. I wasn’t made aware of any updates, and trying to get support was a nightmare. The automated phone line didn’t recognise my tracking number, and there was no option to speak to an actual person — it just hung up on me. I tried the online chat, and while they kept apologising and saying my parcel was “on its way,” it never showed up. They promised someone would contact me — no one ever did. I get that people deal with worse issues, but I just had to share how frustrating this was. It’s truly horrible service. I honestly wish I could avoid ever receiving anything through Yodel again, but I’m not even sure if that’s something I can request. And it’s not just me. My husband ordered a pair of shoes once, and the package never came. He actually went to their office in the nearby town, only to be told the parcel had just “disappeared.” I genuinely don’t understand how this company is still operating”

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Posted 1 week ago

“Waited since Monday, now Wednesday for them to collect - lied to me continuously and my parcel is still in my porch (as it's a return). Can't get out my house with it there - live chat don't want to help and continuously lie - now have to wait 48 hours for it to be investigated. Awful service !”

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Posted 1 week ago

“Marked as delivered when it hadn't been. Random photo taken of some sorting office as proof of delivery? An hour waiting on the phone to be told 'We'll investigate and our team will get back to you within 24 hours' and that was now 4 days ago. Live service chat just told me it's still being investigated after chasing up. Asked for some kind of complaint or incident number only to be told they don't do that lol. Wonder why! Truly terrible company, avoid like the plague.”

Helpful Report

Posted 1 week ago

“Not a great experience. They will say delivered but you will not have your parcel. They will not provide you with proof of delivery!! They will say find it find it, in my case, they said it was on a green box and we don’t even have a green box! Crazy”

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Posted 1 week ago

“My parcel has been swapped in yodel network. Expensive printer went missing and small box off stroberry plants has been delivered with label and tracking nr off printer stuck on top orgonal label. Customer support not care . Been told to wait until 9pm next day still nothing happened. Can't contact anyone to resolve the issue. Live chat and phone line not working next day . Still waiting for response. Not recommend to anyone.”

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Posted 1 week ago

Yodel is rated 1.1 based on 6,228 reviews