“I was goimg on holiday 30th April so had to do renewal begore I went was due in May couldnt get a renewal price so told chat line to cancel . Then done go compare and redone a new one with Yoga as could see the price when I looked on my statement found they done the one in April took my money and then the one in May took my money contacted my bank was refunded the last one said its now cancelled and there is a cancellation charge . If they put my name in they would see they have 2 policies for me. Will never go with them again . Ask for an agent and the bot says anything else I said yes an agent or advisor which never happened. Have wrote to them but my bank refunded in two days but now they said cancellation fee.”
“I had a few issues that I was unsure how to resolve myself. So i tried the online chat. I was actually pleasantly surprised. Abbie sorted everything out for me promptly and professionally. He was very patient and he explained everything as he was going along.
This is my 1st year with Yoga. So far I am happy. Thank you Abbie keep up the excellent work. Gary and Emma.”
“I had cancelled my car insurance two weeks before renewal on the BOT, you still took the money out of my account £425.95 I am now overdrawn on my account, will never use this company again.”
“Reference: 785529 Policy No YGPC0195156 Not Contacable
I want to cancel this policy which was started less than two hours later at no charge to myself under the rules of the Distant Selling Rules 1015 Agreement, I am not happy with not being able to get in touch with yourselves at all, which makes me wonder what kind of Insurers you are, I will take this further as at no time was there anything that said there would be a charge especially as the insurance does not start until the 22nd of June 2024. Please let me know and refund me in full £210.78 I have been in touch with my credit card supplier and they assure me that I can cancel within 14 days. Not happy regards Heather”
“The free breakdown cover only covers a breakdown within 10 miles of home. This wasn't made clear until AFTER I had bought the policy. Rip-off and ambiguous. The policy documents can only be seen online. I wanted them through the post but at no point during my application was that made clear. I DO NOT want auto-renewal. What gives you the right to take money out of my account, automatically? When these points became obvious on the day I bought the policy, you wanted £50 to cancel the policy. Absolute rubbish customer service. Why are you not offering a 14 day cooling off period? Rubbish insurance, rubbish company. Next year I will go with a reputable company like RAC or AA. Wouldn't touch you with a barge pole.”
