“I made a stupid error when completing the quote form. I used live chat and spoke to Lizzie. She sorted the issue out straight away, advised me on what to do next, and now it's all sorted. Excellent customer service, thanks Lizzie”
“STAY AWAY from this company! They will catch you out in anyway they can. Typically after the cooling off period when they decide to reply to your emails. No contact number, very poor customer service!
AVOID AVOID AVOID”
“As I have only taken out motor insurance with yoga about a day ago I can only comment on the easy form to complete to obtain a quote. Also clever is the NCB which is calculated from a database. It was actually correct. The quote received for my Corsa was excellent and I accepted it. Another good point is the free additions whoich you wish can be upgraded. As for other aspects, some already have been mentioned by other policy holders these for me remain to be used if needed. I can comment then. So all good for now.”
“I’ve made a change to my policy and paid the fee. The new documents received by email did not include the change. I thought maybe I made a mistake or missed something so I made the change again and paid another fee but yet again the new documents that were received were wrong again. It is so hard to try and resolve this when I’m in a position where I’m not even sure if I’m legal to drive my car”
“Policy auto renewed but reminder emails went to junk. I didn’t see annything until the day policy renewed. Tried to cancel but impossible to speak to human. They charged £49 cancellation fee. For just half day cover!”
“The price was very competitive. There was no fuss or unsolicited calls. I am returning to insure a commercial vehicle after using Yoga for a car insurance earlier in the year.”
“I cancelled before the end of policy but the renewal still went through. Cancelled AGAIN once the payment went through but have been charged £49.99 less than 11 hours into the renewal period (I am making a complaint to the ombudsman) and there is NO ONE TO TALK TO - the CHAT BOT IS USELESS, full of unhelful, unrelated, generic responses with no relevance to my actual problem!! I'm struggling to understand why I'm being charged £49.99 admin fee when there's no human beings doing any admin! Thank goodness I didn't have to make a claim over the past year. AVOID AT ALL COSTS!!”
“Although I could log into portal, it wanted me to log in again to look at renewal invite details, but kept coming up as error when verifying I was human. I couldn't find any where on your portal to change cookie settings, so had to change it for all sites on my phone besides essential ones. Your chat box couldn't understand my questions & took several attempts before it would let me chat to a human! (I think) Advisor, to confirm my car insurance would be renewed, as your initial invite said at bottom it would only happen if it was set up to, which I couldn't remember. Left me very worried, could do with an earlier way to confirm you wish to renew, and not left to the due day.”
