“Should be 0
I cancelled my policy very next day after set it (within 14 days of free cancellation period) before it started and they dare to charge me something like £50 instead repay my initial payment. Going to insurance ombudsman obviously”
“I cancelled this policy 3 weeks ago on the portal... this service is a disgrace , cannot reply to emails sent out very difficult to speak to anybody the agent doesn't understand questions so we cannot stop the renewal because nobody has a chance to talk to anybody also no email address to email back... this insurance company simply doesn't allow any contact. I CANCELLED THIS POLICY 3 WEEKS AGO ...NO RESPONSE I WILL NOT BE PAYING ANY FEES DUE TO THE INABILITY OF THIS COMPANY TO CONTACT MYSELF.”
“I wouldn’t say happy, basically administering yourself. I had a query and live chat was useless and I kept putting I wanted to speak to an agent in person rather than a bot. I would prefer a contact telephone number for clarifying a query as I couldn’t find the answer that easily. If I answered anything incorrectly than I wouldn’t be covered correctly.”
“If I could give its 0 stars I would. Opted to renew my policy with a single payment on the portal. The portal then decided to renew it on a direct debit which cost another £60 on the policy. Have now been told its too late to change it. Extremely annoyed”
“I find it very difficult to review as Yoga didn't do anything. I organised the whole policy myself online. So it's yet to be seen how good you are. Price was competitive though.”
“A 5 star performance from Courtney, who successfully sorted out a new van insurance policy for me.
From the start to the finish I felt very comfortable talking with her about my van insurance premium. She was polite, very knowledgeable and kept me informed throughout the conversation. A definite asset to Yoga.”
