“Have only just taken out a policy with Yoga. I did hesitate as you can't just phone up and speak to someone if you have a problem, BUT they were £120 cheaper with better cover than my existing insurer. Live chat is better than ai (I hope!)
So far email contact has been very good so let's hope I've done the right thing. Gave 4 stars as would prefer phone contact but maybe it wouldn't be so cheap then??
5 defaquto rating and came up best on 2 comparison sites 🤞”
“I do not wish to take up the automatic car insurance rewewal effective from 18th August 2024 and your system does not make the process easy, plus you have taken another month’s payment for something that has not taken effect for SN65 WNA- Mrs D M Gosney. No wonder it is impossible to speak to a person!”
“I can't speak to the livechat agent as I have to work between 9am and 2pm but I would like to know why a quote I received at 5pm today has now increased by £100 for the same change.
Basically, I wish to change my vehicle and was told at 5pm it would cost be an extra ££154 to do this. I tried to pay there any then but I didn't have my phone so couldn't confirm the purchase with my bank. I have now come back and am being quoted an £254 for exactly the same thing. I have heard of inflation but that is simply ridiculous and I'm certainly not impressed.
I tried the stupid Chat bot but that was another waste of my time.”
“I've had a bad experience because I have insured with another company. And I now trying to cancel this "new" policy! Find difficult to find a phone number to speak to someone.”
“Most insurance companies need a positive action by the customer to renew a policy not this company.
I have already taken out an insurance policy with a different company. Also there is no telephone contact and no option to change a password if the previous has been forgotten making communication difficult.
I have contacted the bank to cancel my renewal as it was not authorised by myself”
“The communication with Yoga was easy, their staff helpful, knowledgeable, polite, caring,
They managed to come up with a price which, though more expensive than the previous year with another company, was HALF what my previous company had quoted for renewal (despite no claims being made)and far cheaper than any other companies for the same cover. I would have no hesitation in recommending them”
