“Easy to complete application and was cheaper than the original quote.I only hope I don't have the same trouble as others when it comes to cancelling autorenew”
“i sent you an e-mail telling you i am not renewing my car insurance for a another year.
You still sent me a new insurance, i then cancelled the insurance again and you charged me £49.99 for one days insurance disgusting service. i am considering taking this to the small claims court.”
“I found a cheaper policy and never accepted auto renewal. They still auto renewed and charged a further £51 to cancel the day after they renewed. Fing outrageous. Even in the future they do come up cheaper I will never take out insurance with them again”
“all set for auto renew, so l thought, so l wanted to add some bells and whistles to it, no, it said, card declined, ok just let them know what we want, no, you cant contact them except by leave a message, we did that, 24 hour reply? no nothing. Day came and they were quick to tell me that l was no longer insured!! so my ma in law said try my card, and it went thru ok. l repayed her using my card, it was accepted and went thru no bother. l doubt if l will use them next year, this is their one chance.”
“The renewal price was £100 increase. I found a cheaper policy elsewhere. I was Unable to speak to customer services as no customer telephone available. The online portal doesn’t work which means it’s impossible to text customer services, an the bot chat doesn’t resolve the issue. Very unsatisfactory service”
“Very good price for the product required.Easy to process purchase.Also used live chat to clear up one small enquiry.Very satisfied with the whole process.Thank you.”
“Awful service, waiting 12 days now for a key to be replaced. No courtesy car available, despite paying into their gold scheme. I would do everything possible to avoid this company.”
“Absolutely disgusted at getting charged £49 for a cancellation fee when I had only had the pokice for HALF AN HOUR! Should be ashamed of yourselves in normal circumstances let alone in a cost of living crisis
I paid the initial £68 but then found a cheaper quote , having read that I have a 14 day cooling off period to get a FULL REFUND I finally found a way of cancelling the policy but you only refunded me 24 said it was an "admin fee"
TOTALLY DISGUSTED and will be taking further. Just got to wait to see if you even return the 24 aswell.”
