YOPA Reviews

Name: YOPA
Rating: 1.51

1.5 Rating 470 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 470 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't even get past the starting line. Booked in for valuation but nobody turned up. No explanation or apology. Will now use a proper estate agent. YOU GET WHAT YOU PAY FOR !!!”

Helpful Report

Posted 5 months ago

“This is the worst estate agent in Bristol. They are keen to exchange. Once it is done, you can only wish you would be lucky to get hold of the agent to get keys. Annie Bailey has given us three different addresses to collect keys BS13, BS7, BS22. We had to chase around her appointments to get the keys. Ridiculous. She said she’s doing us a favour.”

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Posted 5 months ago

“Aftersales service is shocking avoid.”

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Posted 5 months ago

“Very rude and professional. Will not consider using them again.”

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Posted 5 months ago

“The agent did not provide any feedback from the vendor on the offer made. She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). Then disappeared until 9 days later when I emailed to ask. Not professional.”

Helpful Report

Posted 5 months ago

“BIGGEST ESTATE AGENT SCAMMERS Failed to tell me in person that I owe the money regardless selling the property or not. Or if I change my mind taking off it the market. Upsold me the best package then failed to get me one single viewing. And told me the markets not very strong at the moment. That’s why no viewings. It’s her job to no the market. Then took £2k out my account. 6 months from signing with them. Avoid. Complained and disregarded anything I said. Legal robbery. I not say her name because they all sing of same song sheet. Had to take a loan out to pay for it.”

Helpful Report

Posted 5 months ago

“Don’t trust them, they knew we wanted to use outr family solicitor right from initial valuation of property and at no time did they’re area sales rep Callum come clean be honest and say there was an opt out fee of £300 they done this to others on trust pilot review I saw so honesty and integrity they have none I’m afraid. I was also selling another house in Pontypridd darlows dealt with it and was brilliant. I’m having to meet buyer to hand over keys now sales gone through they’ve done nothing for us at all”

Helpful Report

Posted 5 months ago

“Beware,Beware,Beware,Beware This company????,signs you up,does absolutely nothing,waits 8 month and bleeds you dry. Avoid my £2700 MISTAKE ON 2 PROPERTIES THEY DIDN,T SELL AND CONTACT A PROPER ESTATE AGENT.”

Helpful Report

Posted 5 months ago

“Put a property up for sale with yopa, who initially over-valued the property, so no interest at all. After a month, told them to knock £10k off the price, then started to receive interest (4 separate potential buyers, a week apart each). However, each time, they would reschedule the viewing for the next day, and then, the morning of that re-arranged day, they would cancel with 'no reason given', never to be heard from again. One time maybe, but 4 times with exactly the same pattern? Suspicious, to the point where I doubt those 'potential buyers' even existed in the first place. The yopa agent was lazy, to the point where we had to tell them to make additions to missing information on the listing, which could take days at a time...and that's if they even bothered to reply to our initial messages or reminder messages and ignored/missed calls. After having enough of the stupid games they were playing, we requested to pull the property from the listing. Of course, as soon as that was done, the yopa payment team was straight onto us, demanding the money from us as we removed our property (vs the pay later option if the property had stayed up). After a week (having, regrettably, already made the payment despite them not doing anything beneficial for us), the yopa payments called us AGAIN, demanding payment. Explained it had already been made, and they said they will confirm but will call back if they can't see it. They didn't call back. Amazing how efficient their payments team is, but their actual sales/customer service team are borderline useless. We missed out on our dream property due to yopa, otherwise we would be in our new home by now. Please, for your own peace of mind, AVOID!”

Helpful Report

Posted 5 months ago

“They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... horrendous experience with prospective house buyers all complaining about the lack of service they've received.”

Helpful Report

Posted 5 months ago

“I turned up for an arranged viewing to see a sold sign up at the property. I still wanted and phoned the mobile of the Yopa employee who did not answer his phone so I left a message and waited but NOTHING. After the 8 emails I've received in 8 days not one said your viewing is cancelled as the property has sold. This wasted my evening, I had left work early and was looking forward to the viewing. I have a few properties and never have I dealt with such awful communication and service. Steer clear of YOPA”

Helpful Report

Posted 5 months ago

“Yopa is a joke! We been on a market with them for the passed 5 weeks, with a newly done property which has an amazing statistic on Rightmove and zoopla of people interested in our property, we only had one viewing booked, which doesn't make any sense. We then find out our self that sale representative of our properly (who by the way convinced us to go with Yopa) has left the company, and no one told us, they have not communicated with us at all not answering phone calls, ignoring emails. We raised a formal complaint as for a while we had no one representing our property, again ignored us, no answer. We asked to take our properly of the market and no answer, and now they telling us to pay the fee, for what? they have not done anything. on top of that speaking to viewings manager she hang up the phone on us!!! Absolute joke! the worst company we ever had! If you thinking of going with them please don't, save yourself a disaster experience and and horrible headaches!!”

Helpful Report

Posted 5 months ago

“Do not use. I asked for the contract to be a no sale. No fee. The agent came out told me to press on that deal which I did on his I pad. I should have read it but I trusted him. He actually set me up with no sale and a £1400 fee at the end. I took them to the ombudsmen and they said yoga provided evidence to support their claim. How can they provide evidence if it was word of mouth. But as usual. The big man wins. I got £200 reduced from bill due to agent not updating me on progress. I had 2 viewings of which one he left all my lights on all day. And as for other viewing I don’t think it really happened as neighbours saw no car !! They were not helpful in any way. Do not use. If you do get every thing in writing.”

Helpful Report

Posted 6 months ago

“Would have been minus but no option available. No sale no fee..... Misleading... they say read the small print, ..I say, DON'T WASTE YOUR TIME and your money on them. I withdrew my house sale with them after 4 months of NO viewings at all.... I've just sold with another agent. My partner still has house for sale with them.... His prospective buyers have nothing good to say about Yopa, theyve all said they dont answer the phone every time. Its not a service at all Its a scam so be aware save your sanity and go with a proper agency.”

Helpful Report

Posted 6 months ago

“I have written to them twice regarding an on-line property, the first tome 7 days ago, the second 2 days ago. Still no response. Do the buyers actually want to sell it or not?”

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Posted 6 months ago

“YOPA DO NOT USE THEM, THEY ARE A “SCAM” KEEP AWAY” I asked for NO SALE, NO FEE, the Agent sent me email, I replied, which was a contract in small writing, (I did not read thoroughly, my BIG mistake) 10 months to sell, and if not sold you still have to pay £1400. I presumed was the verbal agreement of NO SALE, NO FEE, NO I WAS Scammed. Properly went on the Market Dec 22, 1 view. I rang and rang Agent to drop price, could not get hold or speak to the person, who no longer works for them, time was ticking and Agent knew would get paid without work or customer service. I appealed to the ombudsman, which now they are making me still pay £1000.00 for WHAT????? YOPA SHOULD BE TAKEN OFF AS AN ESTATE AGENT. I am now happily going to pay ABODE their fee as I got a 5 Star service and they sold my house, they do No Sale, No Fee. As for YOPA I have to pay then £1000. For WHAT NOTHING.. When I confronted the Agent, why was the contract done where selling in 10 months, if not sold still have to pay? NOBODY WOULD CHOOSE THIS. Agent replied this is better and cheaper 😡 No I asked for No Fee and would prefer to pay more if sold and nothing if not sold. I can see there are hundreds of people going through the same as me. This should be STOPPED. 0 Stars”

Helpful Report

Posted 6 months ago

“I had put in a offer recently on a property in Telford after negotiations the offer was accepted just to get a call within 48 hours to be told that the home owner had decided to sell to his friend funny enough the house had been on the market for over 8 months agent lied just so I can increase offer hellno. Avoid buying or selling with these jokers”

Helpful Report

Posted 6 months ago

“Despite getting 2 buyers very easily in the 10 month deal, both fell through. I feel due to lack of aftercare and not researching the chain properly. I would absolutely not recommend Yopa. Yopa is like some kind of rudderless, captainless, crewless, clueless ship manned by cabin boys who turned out to be stowaways who hadn't noticed all the rats disembarking. I cannot recommend this company. My life was turned upside down by the ineptitude from all involved. Even the complaints procedure was painfully slow and riddled with dead ends. I did manage to get a £300 reduction and considered taking it thru ombsbudsmen but it turns out estate agents are unregulated and after taking advice I decided it would probably get me now where.”

Helpful Report

Posted 6 months ago

“HIDDEN FEES AVOID!!! HOUSE SALE HELD AT RANSOM REGUSING TO SEND INFORMATION TO MY LEGAL TEAM. Sadly it started out great witha good agent saying all the right things showing me packages and deals. Then after being told I can use my own solicitor it's not a problem on the pay later model £1300 and change. Turns out you have 300 extra to OPT OUT of using a solicitor you made clear you would not use. I'm currently having my legal team go over this and where I stand I have been assured via the ombudsman uk services I'm legaly entitled to my money being returned due the misuse of the sales act. Very disappointed the agent knew all along I had my own legal team within my existing buisness I own. I intend to make this public so others do not fall into thos trap holding my sale infomation hostage and would not pass it to my solicitor unless I paid 300 to OPT OUT 🤔”

Helpful Report

Posted 6 months ago

“I have had a terrible experience with Yopa. My so called local agent went AWOL for 2 weeks. A great sales pitch originally and then nothing. I had a note placed through my letterbox from someone who had been trying to arrange a viewing of my property but no one would respond. I contacted Yopa to complain and said the service was unacceptable and I wanted to go with another Estate Agent given the very unacceptable service. I asked to speak to someone I got an email saying a fee of £2098 was being requested from me right now and their finance people would progress because I dared to say I’m not happy with the service and I want my listing removed. Yopa need to be investigated. This is definitely atrocious customer service and a way of getting money for nothing from people who can’t afford to be ripped off. I’m taking this all the way. This is something Martin Lewis should investigate. Do not under any circumstances use this company. I’m reminded of the very good advice we should all live by. If it looks too good to be true, it probably is. Pay the extra to a legitimate local Estate Agent. All you’re doing with Yopa is giving them money for nothing and paying another estate agent anyway. Lesson learnt. The hard way.”

Helpful Report

Posted 6 months ago

YOPA is rated 1.5 based on 470 reviews