Name: YOPA
Rating: 1.50

“Booked 3 online agents to value our property and they all come back with around the same value so it was down to the way the actual people who come to value our property sold there company to us. The YOPA agent seemed the best and offered us the same services as the others so it was a no brainier for us to use YOPA. How wrong we were. Until we paid the money every message got an answer within minutes and the agent turned up on time for every appointment. As soon as the money hit thier account it all changed. Messages to the agent are still unanswered after 3 weeks, we have now had 3 different agents in the space of 2 weeks with no explanation as why and no contact from any of them. We now have a solicitor looking over our contract with a few to getting a refund and moving away from this AWFUL company.”

Helpful Report

Posted 6 years ago

“I have had so many problems with yopa, my home has been on the market for over a year. They did not send messages to 2 viewers that I am aware of to accept the viewing. I found this out because I personally messaged to viewers to ask why they didn't turn up. Then I have had a viewer turn up that hadn't been booked, they showed my mum a message from yopa stating the viewing times and date but it was unaccepted by myself. Then I have had a viewer waiting 45 minutes outside the property because they called yopa a few times and got told to wait for the estate agent to show them around eventhough I never signed up for a agent to show anyone around. I have sold with them but it feel through on the day of exchange, then i sold again but nothing happened for 3 months the buyer didn't provide the mortgage offer details or the solcitors details. I normally send personally messages to the viewers to confirm the appointments. Wasted so much time on these, WOULD NEVER RECOMMEND THEM. I've had about 5 different personal agents. DO NOT GO NEAR THEM!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“My agent left the company without them knowing. I have been speaking to my buyers myself. I asked for cash buyers only. Got a offer of the full asking price in May. Buyers now nearing completion have said they can only offer 15,000 less of there offer. Yopa do not phone back. Do not use Yopa. I did when my agent before he left send messages to him,and try to speak to him ,some time he did answer. The last time I spoke to him ,he said I have left I do not get paid of them good luck. In my eyes they are in breach of contract. Now there is a big question. I cancelled the contract in February over the phone. My agent said lets lets leave it and test the market. I have not signed another contract. DO NOT USE YOPA”

Helpful Report

Posted 6 years ago

“DO NOT USE YOPA !!! I wish we had read the reviews first. These guy will take your money and do nothing. We did pay later so in a couple of months we will be over a £1000 out of pocket. They have shown no interest in selling our house or engaging in any way. They are nothing more than cowboys in suits. Houses in our area sell but not ours, we have just found out our agent has left, nice to be told. We have lost viewings because potential buyers requested details and no one from Yopa replied to them. Do yourself a favour pay that little bit more and use a really estate agent not these scam artists. I would have rather have given £1200 to the homeless.”

Helpful Report

Posted 6 years ago

“YOPA - AVOID!! Fixed a time with Yopa for them to visit to value my house, with a view to selling. They failed to show - twice. When I contacted them to ask what they intended to do re my wasted time the response was to try to sell me their services, but otherwise nothing. Then out of the blue, I received an estimate of the value of property from them. It was less than half of the valuations that I had received from three local, reputable, long established estate agent. It seemed to me that they just wanted to get a sale, regardless of by how much they undersold my property. Their agent, who was supposed to know my area lived miles away and said he was leaving Yopa as their payment policies meant that he was earning little. Everything about Yopa seemed to me to be unprofessional with no interest in the their potential customer. Avoid!! Richard”

Helpful Report

Posted 6 years ago

“Fantastic company. Not sure why the other reviews are so negative? I had no problem whatsoever selling my home with Yopa - the agent was fantastic. Way better than the high street or any other online agent. Cannot recommend enough!!”

Helpful Report

Posted 6 years ago

“Very rude unprofessional staff. After selling house price which was agreed for selling fee before hand change by few hundred! When you try to veryfid with them they put you through to minimum 3 people but no one know what they talking about. If you ask for managers no body knows his/her name but they know he or she is on meeting and will call you back in 10minutes time which never happened anyway. They just do not care.”

Helpful Report

Posted 6 years ago

“Looking to purchase a property (mine already sold) and saw one advertised by Yopa. Sent email asking for more information and receive no reply. i imagine the seller would be very unhappy if they new about this.”

Helpful Report

Posted 6 years ago

“Trying to view a house listed by Yopa is like pulling teeth!”

Helpful Report

Posted 6 years ago

“Having agreed to a full sales package whereby the agent carried out the viewings, I feel the service has been, to say the very least, appalling. There are four weeks left of my sixteen week contract. I have only received one phone call after first viewing to provide feedback re an offer, but buying still has to sell. I received an offer via another viewer which I forwarded on to the agent. I informed said agent that I wouldn’t accept it. The same gentleman viewed another 2/3 times yet the agent did not provide me with any feedback from the buyer. Did he negotiate for me?? I have no idea! Three potential buyers on two separate dates arrived at the property but these were not on my yopa calendar. I know this as neighbours have informed me. On one occasion I was able to go over to complete the viewings myself. I’ve had emails from someone asking if the house is sold as she had been trying to request a viewing and her request had not been acknowledged. She explained that she was in urgent need of purchasing a property so had decided to email me directly. When I informed the agent he said he would check. Apparently, as he was checking, her request came through at the same time. Either the website is not updating/syncing correctly or I’m being fobbed off. While the property was still inhabited by my tenant and viewing were being agreed by the tenant, the agent did not arrive at the allotted time. My tenants parents, who were awaiting the agents arrival, had to collect grandchildren from school so had to leave. In regard to the yopa website; this has at times shown multiple viewing by the same potential buyer for the same date and time. Is this the agent not maintaining the diary correctly or webpage errors? Trying to access the website via a phone is almost impossible as it will more often, not load for me to view anything. I have not been provided with the service outlined on your website and the contract has not been adhered to by Yopa.”

Helpful Report

Posted 6 years ago

“Having agreed to a full sales package whereby the agent carried out the viewings, I feel the service has been, to say the very least, appalling. There are four weeks left of my sixteen week contract. I have only received one phone call after first viewing to provide feedback re an offer, but buying still has to sell. I received an offer via another viewer which I forwarded on to the agent. I informed said agent that I wouldn’t accept it. The same gentleman viewed another 2/3 times yet the agent did not provide me with any feedback from the buyer. Did he negotiate for me?? I have no idea! Three potential buyers on two separate dates arrived at the property but these were not on my yopa calendar. I know this as neighbours have informed me. On one occasion I was able to go over to complete the viewings myself. I’ve had emails from someone asking if the house is sold as she had been trying to request a viewing and her request had not been acknowledged. She explained that she was in urgent need of purchasing a property so had decided to email me directly. When I informed the agent he said he would check. Apparently, as he was checking, her request came through at the same time. Either the website is not updating/syncing correctly or I’m being fobbed off. While the property was still inhabited by my tenant and viewing were being agreed by the tenant, the agent did not arrive at the allotted time. My tenants parents, who were awaiting the agents arrival, had to collect grandchildren from school so had to leave. In regard to the yopa website; this has at times shown multiple viewing by the same potential buyer for the same date and time. Is this the agent not maintaining the diary correctly or webpage errors? Trying to access the website via a phone is almost impossible as it will more often, not load for me to view anything. I have not been provided with the service outlined on your website and the contract has not been adhered to by Yopa.”

Helpful Report

Posted 6 years ago

“We are in the process of buying a house which is being advertised by YOPA and it’s been a nightmare. They have no idea how the Scottish system of buying and selling property works. They totally ignore our solicitors written and legal documents and only want us to use their online process. I would never ever use YOPA to sell a house.”

Helpful Report

Posted 6 years ago

“6 weeks ago, agreed to sell our home through YOPA After 3 weeks finally got the agreed survey report, 3 attempts to change errors - dealing with Aberdeenshire agent - never returned my calls or emails Now 6 weeks later and still no sales schedule Called YOPA head office complain, about heated disagreement with their local agent. Now called my card provider to get my money - wish reserched YOPA before paying them! Suggest everyone avoids them...”

Helpful Report

Posted 6 years ago

“Very underhand! Viewed a property for sale offer accepted with email confirmation. Then phoned a couple of days later to say offer revoked! Higher offer! Obviously this agent encourages gazumping!”

Helpful Report

Posted 6 years ago

“As with the previous review, after three months, only one booked visit to my house and then he did not turn up. The pay later scheme is a fraudulent scheme in my opinion, there is no incentive to sell the property as Yopa are paid sooner or later. There needs to be better a closer look at the this industry and some kind of policing. DONOT USE THIS METHOD OF SELLING!!!”

Helpful Report

Posted 6 years ago

“I would like to warn any purchasers out there to steer clear of anything sold by YOPA. The sales team, although nice people, appear to do nothing unless prompted to do so; as the person "selling" the house has been incredibly slow to react to anything required of her eg submitting details of her solicitor, YOPA only did anything when I realised that nothing had happened, and therefore contacted them! I have little faith now in this sale being completed in time. We are cash buyers, having gone through various housing hells for over three years, and now we have this to deal with - unbelievable.”

Helpful Report

Posted 6 years ago

“DO NOT,and I mean DO NOT use this company. They tie people into a "Pay Later" scheme (with a Finance Company)which actually means there's no incentive to sell your house. In actual fact it's a nuisance to sell,as they'll charge you anyway. 12 weeks,no viewings,no feedback. . they have my money anyway! DON'T TOUCH.”

Helpful Report

Posted 6 years ago

“Fantastic agent Tracy based in Consett helped us through the sale of our home and was in constant contact throughout the process. Fantastic photographs and advert also in comparison to the one we had with our previous agent.”

Helpful Report

Posted 6 years ago

“I will not be engaging with this company again to buy or sell a property. Wishing to view a property, they refused to give me a viewing without giving them extensive personal information that I do not wish to give out freely. As a result their client will be one less potential buyer. As a seller I would not wish them to be discouraging potential buyers either.”

Helpful Report

Posted 6 years ago

“From the get go agent has brought in insulting offers more tan 30000 under home survey value,advised us continually to put down asking price as a marketing tool. Tried to cancel service and was told í was not allowed to for 14 weeks. Apparently in their terms which í cant remember ever seing through agent or website.”

Helpful Report

Posted 6 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

YOPA Reviews