YOPA Reviews

Name: YOPA
Rating: 1.51

1.5 Rating 471 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 471 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never use yopa again or recommend them to anyone! worst experience EVER, if you get an agent that doesn't get back to you with updates, lies to viewers, turns up at your house with their kid. they basically wait for viewers to make appointments from rightmove. totally unprofessional and you will NOT get your money back from yopa! we went with another agent after 100 days on the market and sold within 4days! DONT WASTE YOUR £839! So unprofessional!”

Helpful Report

Posted 6 years ago

“i CAN'T RECOMMEND YOPA highly enough. Their agent Aaron Gray was amazing. Helpful from beginning to end. Was there with me throughout the whole process. It's the future. I interviewed 3 conventional estate agents as well as YOPA and without a doubt YOPA or Aaeron Gray came out on top. They put my property on the market on 9 November and it was sold on 10 November. Aaeron has stayed in touch with me and ensured everything has gone as smoothly as possible in the sales process. I paid the extra money for Aaeron to do the viewings and all-in-all I'm 100% happy with Aaeronand YOPA. I would recommend them to anybody. I'm nearly 70 so no spring chicken but there's nothing to fear from YOPA any more than a conventional estate agent and if anything less. It's competitively prices and an excellent service.”

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Posted 6 years ago

“No dedicated agent. Goes on holiday and doesn't inform clients, no one to cover the absence (no one who has a clue anyway). Never on time for appointments, never rang back despite being called to task over this on several occasions. Didn't check progress of sale and didn't have a clue where it was up to. didn't check financial viability of buyers who were obviously overstretched. No confidentiality, no communication.Gave personal details to other parties. Didn't follow instructions. Difficult to decide who the agent was actually working for. Ultimately sale was lost. Complete debacle from start to finish. would not recommend at all. Haven't even responded to complaint. good mind to go to ombudsman”

Helpful Report

Posted 6 years ago

“Our YOPA agent (Lynburge) was really nice!!! We booked a valuation and he called us on the day to confirm and came on time. Reachable whenever we needed him, supportive, open and honest. The YOPA dashboard made it easy to view valuation or contact agent.”

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Posted 6 years ago

“Tried to arrange a viewing got an email to viewing time to be confirmed. Had to follow up by telephone to see if viewing time was confirmed only to be told it was under offer. Then got an email to say "viewing declined!" Terminology is in rather bad taste, better to say "apologies but property is under offer" would be more appropriate!”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY!! The reason I went with Yopa in the first place was the review site showed them to be exceptional in the selling of peoples properties. Having looked at review comments regarding this company they appeared to have a very high standard of work ethics. Unfortunately this was not the case after signing the contract, reviews appeared to have drastically changed. The property was overvalued from the beginning and had to be reduced after a short amount of time of being on the market. If you tell your representative, and also when completing the application form that you do not want a Yopa sign putting up at the property this does not make a difference as it was still done. I specifically told my representative REBECCA PRIOR that I didn’t want a sign on the empty property. In another incident she left one potential buyer standing on the door step due to ‘a misunderstanding of viewing date/time’. She was very bad at communicating, trying to get her to reply to voicemail/texts and email from myself and potential buyers was ridiculous. Even when the contracts were due to be exchanged, lack of response from anybody working at Yopa was a joke. Putting a complaint in did not make any difference with the company, as the service I received did not improve.”

Helpful Report

Posted 6 years ago

“You are blocking my sale from going through as you are insisting on me using your solicitor at an inflated price to account for your commission despite the fact my solicitor has already done most of the work. I would have to pay double! My solicitor plus your solicitor or I have to pay you £300 to release me and then still pay my solicitor. I am going to make a complaint to the Ombudsman about your business practice and see what he has to say about it.”

Helpful Report

Posted 6 years ago

“Very good agent dealing with my property sale who has given excellent advice all the way. Used yopa after another agent had the property for 6 months with no interest and glad I did!”

Helpful Report

Posted 6 years ago

“Booking a viewing is a nightmare and unnecessarily complicated. First a phone call, the an email from Yopa saying a viewing has been requested, but no subsequent email about the viewing being confirmed. Do not sell with these people because buyers can't get viewings.”

Helpful Report

Posted 6 years ago

“Really good communication, kept me informed all the way. They found me a buyer in 15 days and handled everything form me. Great service. Another hybrid agent seemed not to care less about selling my house but these guys were brilliant and enthusiastic all the way.”

Helpful Report

Posted 6 years ago

“Smart. Concise, To the point information and impeccable service. I could not have asked for a better and easier company to work with to sell my home. They even put me in touch with one of their agents in the area that I was moving too to help me locate my new property. Saved me a lot of money so I included every package they had and they still came out cheaper than most other places. I couldn't recommend YOPA any higher than I have. 1 down side is that they called me 6 times before I answered but I am glad they did.”

Helpful Report

Posted 6 years ago

“Tried to arrange a viewing for a flat that we were interested in, but it became a mine field of constant problems. They rebooked days without telling us, then the agent was ill but failed to tell us. Tried rebooking and spoke to several people who promised to call back but never did. Feel really sorry for the sellers. We've given up and gone elsewhere. Would actively avoid this agency at all costs now.”

Helpful Report

Posted 6 years ago

“I had my property up for sale for 9 months with 3 viewings, I had to contact the agent to suggest we reduce the price (the price she said) One lady who contacted Yopa direct for a viewing said they were so unhelpful couldn't believe their attitude. I have contacted Yopa myself, missed a call and trying to ring back that person is impossible, asked by everyone what I'm calling about and put on a very long hold to be told hes not available. I want to speak to Yopa head office only to be told they can't be contacted by telephone, very dodgy!”

Helpful Report

Posted 6 years ago

“Had an offer we made on a property verbally accepted. The agent spoke to the seller who was (seemingly) happy with the offer and it was noted “under offer” on all advertising platforms. That was on the Saturday and our solicitor was to fax through the written offer on the Monday. So far so good. Except my solicitor couldn’t get hold of the agent and she didn’t respond to his messages. I had a call late in the afternoon to say another offer had come through that morning which was 4K more than ours - and the seller wanted us to match it. Now we are straying into gazumping territory and we don’t really tolerate that within our system here in Scotland. Plus it’s just a shitty thing to do. We’ve withdrawn our offer and have had no contact from Yopa. We are about to sell but now we’ve had a taste of how these big call centre estate agents operate we won’t touch them with a barge pole. Beware buyers and sellers”

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Posted 7 years ago

“I have tried several times to contact Yopa with no success.Do they actually want to sell properties.We are cash buyers looking at apartments in sully wales.I feel very sorry for the vendors.”

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Posted 7 years ago

“promising the world and delivering a small village, in the middle of no-where, with no running water or electricity.Potential viewers/buyers have complained to me personally of the service as they can,t reach yopa, we were offered cash as a sale and they would not provide a memo of sale citing the reason as "anti-money laundering regulations" as if theyr,e some type of mafia bosses.In the end, the buyer(who lives 50 yards from the sale property)asked us to provide my solicitor details directly to theirs to get things sorted-try the other sites first.”

Helpful Report

Posted 7 years ago

“Seriously shocking service. once they put that for sale board up they have no interest whatsoever. All they are after is money at the end of the sale with no help or communication in between. My house sold twice and both times fell through. Speaking to both buyers I can honestly say this was mainly due to Yopa's lack of interest in communication ans any kind of help to save those sales. And to top it off they lost the house key between them and the solicitors which took me 4 weeks to find out after numerous constant messages and phone calls and lack of feedback & silence from them!!!!!! ..... and we're now having the hassle of having to replace the locks because they washed their hands if it!!!!!! We have thankfully taken it off the market with the shower of sh**e agents. Anyone I spoke to who had dealings with yopa say the same about them .... Do NOT sell or buy through yopa you'll lose your mind and your Sanity!!!!!!”

Helpful Report

Posted 7 years ago

“""Watch ALAN PARKER in South Wales/West...Owes thousands of pounds to people, using false driving licence and thoroughly disgusting individual. Tried to warn YOPA Directors but they were not interested. Also stay away from ALAN PARKER ESTATES and TRISH PARKER ESTATE AGENTS. Owe landlords a fortune.”

Helpful Report

Posted 7 years ago

“""I was a buyer of a house marketed by yopa. I was told by the vendor (who did the viewings) that all in the chain were "ready to go". I made an offer on that basis. The sales memo done by yopa stated that the vendor did not have a property lined up, was still looking for a property, and had not even got a mortgage offer in principle. I emailed yopa to ask them to confirm the position and never got a reply. After a week, I then rang the agents acting on my vendors purchase, who confirmed that the chain was not yet complete. A week or so later these agents kindly rang me to say the chain was complete and so I instructed solicitors to go ahead and paid for searches etc. After nearly 4 months of total silence from yopa and very little activity from the vendors solicitors, I emailed yopa to ask what was going on. No reply. I spoke to my local friendly agents again, as before, and they told me that further up the chain somebody had pulled out. At this point, my lack of confidence that the transaction was going anywhere was confirmed and I pulled out, having paid for searches/survey etc. Several weeks later, the property is still marked as SSTC. As an aside, the house was described by yopa as "lovingly maintained", but was very far from that. Prior to this, I had sold a property myself through local agents, who were excellent in terms of keeping the transaction moving and the parties informed. They were worth every penny. I would not touch yopa with a bargepole.”

Helpful Report

Posted 7 years ago

“I took the full package including viewings. In the sales pitch they make false promises about how flexible they are and can do next day and weekend viewings but none of it is true. My house was on the market with them for 2 months in which the agent failed to turn up for 2 viewings wasting time for potential buyers one of whom travelled for more than 100 miles. Had 3 different agents in the 2 months period which shows they have a high staff turnover and seemed like the agents have no clue about the areas. They agreed to refund me £150 out of the £1100 I paid to them, this was more than 3 months ago and after constant reminders I still have not received the agreed compensation.”

Helpful Report

Posted 7 years ago

YOPA is rated 1.5 based on 471 reviews