YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

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“Wish I had read the recent reviews on here rather than what Yopa put up on their site. A really bad experience overall with Yopa and very disappointing. They are vey good at portraying a value for money service but through experience of using Yopa they lack the business structure to follow through on what they first convey and are definitely not a professional business. I am gutted I have been suckered into using Yopa, never again and I would recommend to avoid this using this business, unless you want a substandard service and to be ripped off. Do not use Yopa!”

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Posted 7 years ago

“Thought I would save some money by using Yopa. How wrong! This company is verging on fraudulent, the estate agents that Yopa use have nice suits but do not have clue about selling houses. Avoid this company.”

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Posted 7 years ago

“Very bad service. This is not a proper estate agent and can not provide the service that it portrays. To keep the stats up the agents lie about the viewings completed and even when I withdrew from Yopa they put it up as Sold. Overall a very bad service from a sub standard company. Company is a joke!”

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Posted 7 years ago

“DO NOT CHOOSE YOPA!! I recently chose YOPA to sell my property, lured in by the thought of saving money. The agent over valued the property by £20,000 to get me to sign up. After the 14 day money back period he changed his mind on the pricing. The agent changed and the second agent (who was better to be fair) dropped the price further The agents were lacking in local knowledge and fitting in viewings was sporadic. I ended up cancelling with Yopa but having to pay a £600 exit fee. I would not recommend Yopa and would stick with a local agent. You get what you pay for.”

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Posted 7 years ago

“They didn't”

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Posted 7 years ago

“Approaching 10 months now trying to sell with YOPA.co.uk.with only one very dubious viewing, and we are now on our fourth local sales agent, you contact them with little or no contact in return from the agent. We have dropped the price three times but still no viewings from YOPA, even though we have had six other independent estate agents value our property at it's higher original opening price. Something is dreadfully wrong with this online setup. Tip; Keep a check on the YOPA website and monitor the ever changing new photographs of local agents, and see how their new weekly properties total increase's at a very dramatic rate, slick advertising obviously works, and even if fifty percent paid up front like us fools their business model is on a sure fire winner! We have now gone multiple agent with the new addition of a local firm of estate agents in the hope that we can get a better service and an eventual sale. YOPA draw you in with glowing reviews on a certain website which is linked via the YOPA website itself. At the start we had high hopes, now we feel like mugs and we are now out of pocket of around £800. Reading real online reviews makes you realise the amount of negative feedback for online estate agents, it seems they are not what they perceive to be. Our experience with YOPA has been a total waste of time and money, trying to sell your property with YOPA brings you down to reality with a real crash!”

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Posted 7 years ago

“Terrible communication and organisation. It's impossible to get in to view their properties at a convenient time (or at any time sometimes). The call centre I had to ring to view the property were rude and aggressive in trying to push solicitors, mortgage brokers etc onto me when all I wanted to do was view a property. Hands down the worst 'estate agent' if they can be called that, I've ever used.”

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Posted 7 years ago

“Keep clear of these people. Our property has been for sale with them for over a year and none of the agents stay long enough to make an impact. Shockingly bad approach and attitude.”

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Posted 7 years ago

“Sold my house in South Wales,fantastic service all round and the agent even helped us find the perfect home”

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Posted 7 years ago

“Over valued my home, no responses from my agent or the company when I tried to call them! Save your money and use another agent!! SHOCKING”

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Posted 7 years ago

“Having worked for YOPA as an estate agent, I have seen the badly poor management who have and continue to mis-lead their agents, who in turn provide a very very poor service to their customers. YOPA's agents are asked to get vendors to sign up no matter what it takes!! Whether over-valuing, over promising and providing fake details of potential buyers. It is a numbers game to them and customer service is at the very bottom of their agenda. Stay clear!!”

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Posted 7 years ago

“So far, as a buyer, a lot of work to even arrange a viewing of the property; poor phone lines; no one calls back; agents that do not even care if they recorded an email address correctly... Shame, but yet another case that you get what you pay for.”

Helpful Report

Posted 7 years ago

“Agent left me waiting at the front of the property and then canceled appointment after the meeting time, like she really did not care. I think it must be a part time job, so I will stick to estate agent that I can trust and do business with.”

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Posted 7 years ago

“Very efficiant and fast service. Would highly recommend using them to buy a house.”

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Posted 7 years ago

“Spent 3 weeks, loads of calls and emails trying to set-up a viewing to buy a house. Finally get internet confirmation twice but 3 days before, called again to verify the viewing....and was told there was no booking. Total mickey mouse company. Never again will I look at a house on their site, very frustrating, so God help anyone trying to sell their home!”

Helpful Report

Posted 7 years ago

“As a viewer it is beyond hopeless. I was trying to do the simple thing of booking a viewing and four phone calls later (waiting and waiting on phone) it still wasn't sorted. They'd got two different days and times booked. No idea what it's like for sellers but for a potential buyer it is appalling service.”

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Posted 7 years ago

“Absolutely appalling service. Arranged a viewing for 11 a.m today. At 11.05 I contacted the office. I was told to wait another 5 mins and if no one showed I should contact the office again. The audacity. I was present, they were not. Waited until 11.15 but no one showed. I left an email but no one has contacted me since. I trust the sellers will be told that they lost a very interested buyer. Totally unprofessional.”

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Posted 7 years ago

“May be good for sellers but for buyers it is frustrating, the format of trying to provoke offers by emailing that others have put in offers, but you have no idea how much, is cold and underhand. I will certainly steer clear of houses for sale with online merchants in future.”

Helpful Report

Posted 7 years ago

“I heard about Yopa on the radio and am so glad that I did. Deciding to sell my house with NICOLA KIRK from Yopa is one of the best decision I’ve ever made. My house had been on the market with a local firm a year earlier only to have had two or three views over six months The estate agents kept telling me to lower the price again and again, but I knew it was worth more and that they simply wanted an easy sell. Disappointed with the local firm, I took it off the market. A year later they called me and told me that the housing prices were improving and that I should relist my house with them as it would be worth more. I agreed and was told that someone would call me to go over the details in the next few days. When I was called back I was told that the house was worth less!!! After that call I heard a Yopa advert on the radio and looked into them. Within a few hours of finishing the online registration, Nicola telephoned me (on a Sunday evening). It was great to have her call me so soon and out of normal working hours. Everything that Nicola had taken the time to explain to me was spot on. She described things in a logical and clear way so that I understood all the house selling jargon and process in very simple terms. Nicola’s kind and gentle persona make me feel at ease and in control of the sale of my house – completely opposite to how the local high street estate agent had made me feel. I am not sure how long we spoke for nor the specific details of our conversation. What I do remember is telephoning my father straight after and saying “She’s hired!” I would have bought anything she was selling – she’s that good. I listed my house with Yopa and decided to spend the extra few pennies to have Nicola do all the leg work as I live a few hours drive from the property. I would have had Nicola do all my viewings even if I lived in the house as my time is very precious to me. My sister works in the real estate market in Canada and told me that it costs around £150 each and every time you have an estate agent show your house where she lives. So the extra cost to have Nicola do the viewings was an absolute bargain! It simplified my life to have her do the viewings as well as all the other stuff that I don’t know about because I didn't have to do it! Everything happened very quickly once I sent Nicola the keys to my house. She had the advert up and running online in no time. Nicola made my house look amazing in all the photos. I was very impressed. And then it happened, within a day of going live she booked a viewing, then she showed the house and then SHE SOLD THE HOUSE WITH ONE VIEWING AND FOR THEN ASKING PRICE! I am also very pleased to say that Nicola sold my house for £5000 MORE THAN WHAT THE LOCAL ESTATE AGENTS WOULD EVEN CONSIDER LISTING IT FOR. I am a very difficult person to please, just ask my staff and family. My standards are exceptionally high and I am rarely satisfied with the level of service I receive in any industry. Nicola surpassed my expectations and went beyond my high standards. She is brilliant at her job. Anyone who has Nicola sell their house for them should consider themselves honoured to have such a professional and devoted person work for them. Before I went with Yopa I read every review I could find. What I found was that most of the poor reviews were about the individual sales people or valuers themselves and not Yopa. So in choosing Nicola, I knew that not only did I have the right company for the job but also the right person for the job. A few more words…. Nicola and I have never met. We never had to. The process was so simple. We chatted on the phone and she nearly always answered her phone. When she was unable to answer she would returned my call right away. We also did a lot of our communication through my chosen preference of texts: so simple and quick. Oh and a very last comment. Nicola is very patient. When I was not a bit stroppy she dealt with me like an angel. Sending you an enormous thank-you Nicola. You truly are one in a million and made the sale of my house something that I will remember fondly. Wishing you all the best in the future as you deserve it. I know you will excel at all you do. Big thanks Robin P.S. We used the solicitors recommended to us by YOPA which were pretty good (they worked after 5pm!) but the agent working between YOPA and the solicitors told us a few fibs about the cost of the solicitors so beware!!!”

Helpful Report

Posted 8 years ago

“As a Buyer our experience with Yopa has been anything but smooth. The viewings were booked directly with the Landlords and that is a nice feature as you get to know the history behind the property! However, when it came to offering and submitting our Interest, the online agent did nothing to get to know us or our situation, making it hard for sellers to know what was going on. There were five offers on the property and we were told our offer had been accepted. We messaged the seller who responded a few days later and we thought everything was going through. We submitted our Memorandum of Sale form online and then a week later after we had submitted and paid for our Mortagage and paid for the Solicitors we had a call from the Online agent saying our offer is now revoked and with no explanation as to why but that the seller was emotionally blackmailed. The seller said they were never given a Yopa quote of how much the sale would have cost and they never were told to submit their Memorandum of Sale form, for that reason we lost out on the house. To make matters worse we accepted an offer on ours based on this property accepting our offer and now must be out of our property by the end of January. Yes they are cheaper BUT for a reason. As a seller yes it may seem like you are getting a good deal, but from a buyers point of view they are highly unprofessional and have left us with shattered dreams and large bills to pay. For this reason I will never go through Yopa again”

Helpful Report

Posted 8 years ago

YOPA is rated 1.5 based on 505 reviews