YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 487 Reviews

12 %

of reviewers recommend YOPA

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1.5

Based on 487 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, as a buyer, a lot of work to even arrange a viewing of the property; poor phone lines; no one calls back; agents that do not even care if they recorded an email address correctly... Shame, but yet another case that you get what you pay for.”

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Posted 7 years ago

“Agent left me waiting at the front of the property and then canceled appointment after the meeting time, like she really did not care. I think it must be a part time job, so I will stick to estate agent that I can trust and do business with.”

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Posted 7 years ago

“Very efficiant and fast service. Would highly recommend using them to buy a house.”

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Posted 7 years ago

“Spent 3 weeks, loads of calls and emails trying to set-up a viewing to buy a house. Finally get internet confirmation twice but 3 days before, called again to verify the viewing....and was told there was no booking. Total mickey mouse company. Never again will I look at a house on their site, very frustrating, so God help anyone trying to sell their home!”

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Posted 7 years ago

“As a viewer it is beyond hopeless. I was trying to do the simple thing of booking a viewing and four phone calls later (waiting and waiting on phone) it still wasn't sorted. They'd got two different days and times booked. No idea what it's like for sellers but for a potential buyer it is appalling service.”

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Posted 7 years ago

“Absolutely appalling service. Arranged a viewing for 11 a.m today. At 11.05 I contacted the office. I was told to wait another 5 mins and if no one showed I should contact the office again. The audacity. I was present, they were not. Waited until 11.15 but no one showed. I left an email but no one has contacted me since. I trust the sellers will be told that they lost a very interested buyer. Totally unprofessional.”

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Posted 7 years ago

“May be good for sellers but for buyers it is frustrating, the format of trying to provoke offers by emailing that others have put in offers, but you have no idea how much, is cold and underhand. I will certainly steer clear of houses for sale with online merchants in future.”

Helpful Report

Posted 7 years ago

“I heard about Yopa on the radio and am so glad that I did. Deciding to sell my house with NICOLA KIRK from Yopa is one of the best decision I’ve ever made. My house had been on the market with a local firm a year earlier only to have had two or three views over six months The estate agents kept telling me to lower the price again and again, but I knew it was worth more and that they simply wanted an easy sell. Disappointed with the local firm, I took it off the market. A year later they called me and told me that the housing prices were improving and that I should relist my house with them as it would be worth more. I agreed and was told that someone would call me to go over the details in the next few days. When I was called back I was told that the house was worth less!!! After that call I heard a Yopa advert on the radio and looked into them. Within a few hours of finishing the online registration, Nicola telephoned me (on a Sunday evening). It was great to have her call me so soon and out of normal working hours. Everything that Nicola had taken the time to explain to me was spot on. She described things in a logical and clear way so that I understood all the house selling jargon and process in very simple terms. Nicola’s kind and gentle persona make me feel at ease and in control of the sale of my house – completely opposite to how the local high street estate agent had made me feel. I am not sure how long we spoke for nor the specific details of our conversation. What I do remember is telephoning my father straight after and saying “She’s hired!” I would have bought anything she was selling – she’s that good. I listed my house with Yopa and decided to spend the extra few pennies to have Nicola do all the leg work as I live a few hours drive from the property. I would have had Nicola do all my viewings even if I lived in the house as my time is very precious to me. My sister works in the real estate market in Canada and told me that it costs around £150 each and every time you have an estate agent show your house where she lives. So the extra cost to have Nicola do the viewings was an absolute bargain! It simplified my life to have her do the viewings as well as all the other stuff that I don’t know about because I didn't have to do it! Everything happened very quickly once I sent Nicola the keys to my house. She had the advert up and running online in no time. Nicola made my house look amazing in all the photos. I was very impressed. And then it happened, within a day of going live she booked a viewing, then she showed the house and then SHE SOLD THE HOUSE WITH ONE VIEWING AND FOR THEN ASKING PRICE! I am also very pleased to say that Nicola sold my house for £5000 MORE THAN WHAT THE LOCAL ESTATE AGENTS WOULD EVEN CONSIDER LISTING IT FOR. I am a very difficult person to please, just ask my staff and family. My standards are exceptionally high and I am rarely satisfied with the level of service I receive in any industry. Nicola surpassed my expectations and went beyond my high standards. She is brilliant at her job. Anyone who has Nicola sell their house for them should consider themselves honoured to have such a professional and devoted person work for them. Before I went with Yopa I read every review I could find. What I found was that most of the poor reviews were about the individual sales people or valuers themselves and not Yopa. So in choosing Nicola, I knew that not only did I have the right company for the job but also the right person for the job. A few more words…. Nicola and I have never met. We never had to. The process was so simple. We chatted on the phone and she nearly always answered her phone. When she was unable to answer she would returned my call right away. We also did a lot of our communication through my chosen preference of texts: so simple and quick. Oh and a very last comment. Nicola is very patient. When I was not a bit stroppy she dealt with me like an angel. Sending you an enormous thank-you Nicola. You truly are one in a million and made the sale of my house something that I will remember fondly. Wishing you all the best in the future as you deserve it. I know you will excel at all you do. Big thanks Robin P.S. We used the solicitors recommended to us by YOPA which were pretty good (they worked after 5pm!) but the agent working between YOPA and the solicitors told us a few fibs about the cost of the solicitors so beware!!!”

Helpful Report

Posted 8 years ago

“As a Buyer our experience with Yopa has been anything but smooth. The viewings were booked directly with the Landlords and that is a nice feature as you get to know the history behind the property! However, when it came to offering and submitting our Interest, the online agent did nothing to get to know us or our situation, making it hard for sellers to know what was going on. There were five offers on the property and we were told our offer had been accepted. We messaged the seller who responded a few days later and we thought everything was going through. We submitted our Memorandum of Sale form online and then a week later after we had submitted and paid for our Mortagage and paid for the Solicitors we had a call from the Online agent saying our offer is now revoked and with no explanation as to why but that the seller was emotionally blackmailed. The seller said they were never given a Yopa quote of how much the sale would have cost and they never were told to submit their Memorandum of Sale form, for that reason we lost out on the house. To make matters worse we accepted an offer on ours based on this property accepting our offer and now must be out of our property by the end of January. Yes they are cheaper BUT for a reason. As a seller yes it may seem like you are getting a good deal, but from a buyers point of view they are highly unprofessional and have left us with shattered dreams and large bills to pay. For this reason I will never go through Yopa again”

Helpful Report

Posted 8 years ago

“Anyone thinking of Yopa beware. You may think you're getting a cheap deal but there is a good reason for this. Lee Wall our agent was 'marketing' our place in Hampshire June 2016. We were both buying and selling with the company. Yopa failed to do proper checks on our buyer, did not pass on messages from our seller and we were left for weeks with excuses and delays. At the end of October 2016 we were still no further forward. It culminated in Solicitor intervention with us finding out our buyer did not have a mortgage in place to start with. Spent over £1000 for nothing. If you complain don't expect a result or confirmation of your plight. In fact you will be blamed. What a shame. Unprofessional and prepare to be let down”

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Posted 8 years ago

“Our property is still on the market with YOPA. Unfortunately I have contacted the agent by messages eight times since June, four to ask about the problems with photographs, once to ask to reduce the price as we had only one viewing in four months. When we were asked how we would pay, we agreed to pay later, then a loan company called asking for our details as I then presumed we would not owe YOPA we would have a loan company chasing us if defaulted on our payments to Yopa. We felt we had no choice and paid over £800. up front. Well what a complete waste of money. We could have advertised ourselves on rightmove, zoopla etc. and saved our money. Never hear from agent,would never recommend YOPA to anyone. You have salesmen not estate agents once you have the money That's YOPA finished.”

Helpful Report

Posted 8 years ago

“Booked a viewing online through Yopa which they allowed me to do. Got a confirmation email. Turned up - no one there. They'd messaged me to say they weren't taking bookings for the time I had booked even though their system allowed me to do so. When I replied to their 'how was your viewing' message, I then got a cocky message back off one of their staff saying they were sorry I was 'struggling' with their system. Anyone selling a property could be missing out on viewings.”

Helpful Report

Posted 8 years ago

“Got valuation very wrong. Then documents they put together we're wrong including not the correct address. We had to check everything they did. In the end we went to a local estate agent. YOPA still going to charge us for terrible service.”

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Posted 8 years ago

“Very good customer service from advertising my property due to completion. All the staff I dealt with were very polite, friendly and helpful, and went out of their way to help me and respond to my queries quickly. They guided my sale price as I was originally running the risk of massively underselling, but due to their market knowledge and advice secured me more than I had been advised by local agents. They kept me up to date at every stage of my sales process. The value of their service is excellent. Compare that to estate agency fees and there are huge savings to be made - considering that you get everything that a local agent can offer for a fraction of the price, as long as you are happy to do your own viewings which can happen with local agents also. I also feel they are impartial due to their fixed fee, and as they are not working on commission are not trying to get a quick sale by under valuing or more commission by over valuing. I personally would use them again in the future and feel this way of buying and selling has brought credibility back to the industry, and for me the best option.”

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Posted 9 years ago

“Well, it was sure quick and easy, though I must say I'm surprised at the figure of £465K to £515K. We have no immediate plans to sell in a rush but this is a very useful guide to how someone thinks the market has moved. I need to check with a local agent and see if he concurs with the figure. As we paid £7,600 some 40 years ago I guess we won't lose out overall.”

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Posted 9 years ago

“Excellent service! Very prompt and sound assessment”

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Posted 9 years ago

“With no local knowledge their ability to really help my negotiation is exceedingly limited. Also my actually local estate agent has been selling property around the area for 35 years and that experience is well worth paying for. not least as he will get me the best price the market will support and not some desktop valuation based on Zoopla or similar 'valuations'.”

Helpful Report

Posted 9 years ago

“Valuation price was £200,000 lower than two values by local estate agents - poor”

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Posted 9 years ago

“Although not intending to sell at the moment, inthe future I might have to move so I was very pleased with the quick response from Yopa and will certainly look again in the future when needed. Thank you. Mrs. T. Howells.”

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Posted 9 years ago

“Very quick response on valuation, even though we're not planning to sell quite yet. Will certainly investigate YOPA's services when we do.”

Helpful Report

Posted 9 years ago

YOPA is rated 1.5 based on 487 reviews