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YOPA Reviews

1.5 Rating 487 Reviews
12 %
of reviewers recommend YOPA
1.5
Based on 487 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Over A Week
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YOPA 1 star review on 12th July 2022
Helen Webb
YOPA 1 star review on 15th February 2022
Rob
YOPA 1 star review on 8th September 2020
Rebekah
YOPA 1 star review on 8th September 2017
Anonymous
YOPA 1 star review on 25th August 2017
Faizan
Anonymous
Anonymous  // 01/01/2019
We didn’t even use Yopa to sell our house but we’re not impressed. We put in an offer through this company and had a survey done on the property. On the basis of the survey, we decided to pull out of the purchase and told the agent, Graham, that we were pulling out. We did this at the beginning of May and he didn’t tell his clients. They’ve been under the impression since then that their house was sold. Now he’s just told them, understandably they’re very upset and sent us quite a nasty message through Yopa. Seems he’s not owing up to his error and is letting us take the blame. My advice is keep away from this company. I’m so very angry but at least they didn’t get any of our hard earned cash. If I could give a lower score than one I certainly would.
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Posted 2 years ago
Let down by saying I was outside 14 day cooling period the buyer pulled out my health couldn't cope.
YOPA 1 star review on 12th July 2022
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Posted 2 years ago
Utterly appalling organisation. Initially over-valued property eventually reducing the value by over £60K through their 'auction-partners' - whilst not telling us that this facility also dropped the advertised list price - causing us enormous ongoing issues. Impossible to get hold of at any time - never responding to voicemails etc. Worst organisation I've ever had to deal within my personal and working careers of over 50 years.
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Posted 2 years ago
I stupidly decided to go with Yopa and fell for their lies. Neill Challinor acted as my agent selling my house. He's a liar, plain and simple. Extremely difficult to get hold of, arranged viewings and then never showed up and then blamed me! I had email evidence to the contrary which was brushed aside by their complaints team. Two stars as Jack in the office was actually pleasant to deal with but needless to say I'll never sell a house with them again and it'd have to be an absolute dream house to consider buying something they list.
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Posted 2 years ago
Appalling. Do not use. Didn’t turn up for a confirmed viewing. Then spent time calling back. Closed Saturday afternoon and Sundays. Called back on Monday, they apologised, gave me a number and contact, no answer, no reply. Called again Monday PM told look into it. I told them I wanted a resolution and agent hung up.
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Posted 2 years ago
Very unprofessional. Had a viewing booked in Derby on the 25/06. Went online to find the property sold stc. Obviously not happy. Rang the agent, said I had a viewing booked, was told the property had indeed been sold. Behold five minutes later had a message to say my appointment had been cancelled. Avoid their Derby agent, shocking way to do business, truly unprofessional.
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Posted 2 years ago
Can't book a viewing agent give us a valuation which apparently was too high advised to drop so dropped £15k then advised maybe drop another £25k! Useless would not recommend
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Posted 2 years ago
Awful service. Very hard to book a viewing and no communication. Wish I had not put my house on the market with them. You have to chase them and the agent does not give you updates unless you ask
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Posted 2 years ago
This is a review for the Agent Richard Buckley covering Blackpool and Preston (Lancashire). They are absolutely waste of time. No customer care at all, he need to train for basics of customer care. Responses to the messages are very slow. He is showing the real colours of "True Agent".
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Posted 2 years ago
So unprofessional, agent put a lot of pressure on me to keep dropping price, worked for my buyers, not interested in me, she wasn't worried about my situation, as I had paid up front, she had her commission. Would never recommend them.
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Posted 2 years ago
Our agent graham friston from Leicester promised us help and support throughout the process and as soon as we had signed with Yopa that’s where the help stopped , awful at getting back to you and not interested at all , and PLEASE do not use BEAUMONT LEGAL AS YOUR SOLICITOR , Graham said they we’re good but they were blooody awful , ( he must be on commission with them) they never get back to you and getting through can take hours , we even changed solicitors half way through the process they were that bad , AVOID YOPA AND THERE SOLICITORS AT SLL COSTS .
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Posted 2 years ago
I would definatley recommend yopa to friends and family, they were excellent from start to finish, they got us up on selling sites within 3 days from our first visit, Micheal Caster was great, then Harriet Caster was on hand throughout till the day we moved, very helpful and gave us great advice with solicitors, communicated weekly with us and our buyers, thank you so much Cheryl and Paul xx
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Posted 2 years ago
We put an offer in on a house & heard nothing back. Had to chase them, only finally to be told someone else had got it.
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Posted 2 years ago
Why is it nearly impossible to get a viewing. So glad I decided not to use yopa as my Wife wanted when selling our house. Local agent , three viewings within 2 days of going on Zoopla, three offers , house sold. Want to view house in Cwmbran, telephone calls not answered, online enquiry resulted in direction to non existent web site, oops something went wrong, no wonder house still on rightmove after 10weeks. In this booming market that is pitiful to say the least.
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Posted 2 years ago
My experience was initially good. The local rep, Wayne Fittal, secured a sale within a short time period. However, it was his story that if I use THEIR conveyancer, things would move along much faster, due to their solid working relationship, etc. Turned out to be a big pile of 💩. The conveyancer was a company sourced by another company who sources conveyancers on behalf of Yopa. Turns out they hadn't done their homework, as this was a sham company who didn't answer the phone, didnt reply to emails, gave no updates, etc - the long, arduous wait in the dark leading my buyer to get cold feet and pull out at the 11th hour. Said firm (EHL Conveyancing) have since closed down and re-opened under a different name (the directors closing/opening 20 or so firms within a 10 year period – as per Companies House records) Word of warning to sellers: Don't trust YOPA, plain and simple. I accepted their money-saving recommendation in good faith, and look where it got me. Thousands of ££ in debt and losses in potential rental income. Have taken this compaint to various Yopa parties, but with no reply – except, of course, from Yopa's outsourced payment collections firm, Duologi, chasing me for what I "owe".
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Posted 2 years ago
Crooks..that simple,turned up and took pictures on his mobile fone,never heard from them again no viewings at all £1399 bill after I went with another firm(got 6 offers same day it was listed with them). Please do not use,they’re con artists,I was told if I had no viewings I wouldn’t pay anything..that was one of many lies they told.
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Posted 2 years ago
Keep away from chloe Robinson. She was our agent and ignored my calls and txs and emails i sent her on the yopa hub. Nothing was done. This seems to be the normal acceptable behaviour of yopa agents. Keep away if you want to sell your house. She caused our sale to nearly fall through. I did all the hardwork whilst she was constantly ill and unable to answer calls or basic questions.
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Posted 2 years ago
Unprofessional! Viewed a house and really liked it. Few hours after the viewing, we received a notification that an offer had been made. So we decided to put in an offer, too. It was considerably above asking price. There was no response for a few days, so we reached out to the agent and asked what the current status is. But despite him telling us that we can contact him any time with any question, we never received an answer from him. A few days later we checked back on the posting and the house had now been sold! Very weird that we never even got a chance to make our best offer, never received any response from neither agent nor seller. Very strange, disrespectful and unprofessional. We invested time and money. The least you can do is give us an answer! Will try and avoid them in the future!
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Posted 2 years ago
They were great from first day can not fault them Very good service sold my house in 4 days
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Posted 2 years ago
Would NEVER use this agent. As a buyer I waited ages on the phone to arrange a viewing. I then got an email saying they would confirm my time slot before viewing. I phoned shortly before my viewing ( waited ages again) to say I had not received conformation. I was informed an offer on the property had been made. Terrible service, I will ALWAYS use a local agent not a national centre.
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Posted 2 years ago
YOPA is rated 1.5 based on 487 reviews