YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 521 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 521 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My photos where stunning and my house sold quickly”

Helpful Report

Posted 5 years ago

“I would describe myself as a potentially tricky customer being an ex estate agent and lawyer, and having been in the industry I know that it is the people that make the service. When entrusting someone with my house to sell, there really wasn't anyone after 13 years in the industry that I trust more than Kenny McClintock to do his absolute best by both myself and my new buyer. Let me tell you how he proved it. 1. Looked at my property with fresh eyes and gave honest, valuable advice. 2. Took fantastic photos that really showed my home at its best angles 3. Created an accurate and attractive advert and floor plan 4. Handled all viewing requests and carried out the viewings so I could make myself scarce and get the dog out the way 5. Booked the viewings in sympathetically to suit me but at the same time striking the balance of being as accommodating as possible to potential buyers 6. Gave me honest feedback and followed up where necessary 7. Sold my house within the week for a price that I am delighted with. 8. Efficiently compled his part of the offer process and handing everything over immediately so the lawyers can get cracking on a quick turn around sale. All that being said, I did not get preferential treatment and he was totally professional throughout. This is the service that those that instruct Kenny to sell their home receive, whether you know him or not. Care and honesty are his forte as well as being outgoing, cheerful and genuine in everything he does. Kenny deserves nothing but success as he leaves behind him a trail of happy clients who will pass his name on to anyone who anyone looking to sell. Thank you Kenny for being in my corner in this automatically stressful experience, making me feel like you were worth every penny and more.”

Helpful Report

Posted 5 years ago

“Don’t buy a house sold through YOPA! I didn’t think the agent was a good enough reason not to buy a house but I wouldn’t buy a house sold through YOPA again. They are useless. Compared to the service I’ve got from my traditional estate agent which has been excellent Yopa service is disgraceful. There is no service. They take vendors money for putting it on Rightmove and that’s basically it. They offer a cheap shoddy service to vendors and absolutely no service to to buyers. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Only using 1 star as there is no option to leave no star. We are very unhappy with YOPA and they aren’t allowing us to use a 14 day cooling off period.... they are still charging us a fee. We have taken our property off right move as the description and photos of our property were not up to usual estate agents standards. This is due to family friends and members of the publics feedback when I’ve asked their opinions. I would NOT recommend YOPA and my friend who is also selling her property did not like our photos and chose a high street agent instead as she did not feel that she would have confidence to gain viewings for her property.”

Helpful Report

Posted 5 years ago

“Only leaving 1 star because no star is not an option. They were very keen until they got my business, advisor said the local agent has been in business for decades and knows the market very well. Agent came and took photos with a tablet, horrible quality, we had to hire a pro photog to retake the photos. That worked because soon after that we hadc our first viewing after being on market for a month without any interest. On the day of the viewing the agent missed the appointment, didnt show up on time to show the property to the buyers, I did it myself even though I paid for a package that included agent showing the property to buyers. Nevermind. The worst thing is that they tie you in a contract where you use their conveyancing team or you pay a penalty of £300. They like to keep it a secret though, I only found out about this after our house was sold through a lot more professional agent and Yopa came complaining about me not using their team. I had a call from yopa before this and we agreed that although nobody told me anything about this clause, I would use them to avoid the penalty after which the person promised they would send the instruction immediately as the buyers were waiting to start the process! Nothing came through obviously, the next time they contacted me with the instruction was after the house was sold and we were already moved into our new home so they took approximately 6 weeks to react!! A joke. I'm raising an official complaint and will do everything to leave a bad review on every platform.”

Helpful Report

Posted 5 years ago

“STAY AWAY This company is very unprofessional all they want to do is get you online just to get themselves a good name - I don’t care about you care about only your money”

Helpful Report

Posted 5 years ago

“I had my mums property on the market for over 2 years with Yopa in Torquay. I paid up front for Yopa to do the viewings and sell the property in that time it changed the selling agent four times. In the end I ended up going with a local agent and had three people wanting it. I would not recommend going with any agent wanting money up front because they have had your money and are not really fussed if they sell or not.”

Helpful Report

Posted 5 years ago

“PLEASE STAY CLEAR Absolutely terrible company I would give them a miss 100% but overpriced my house and I had one person in the door within three months I did my own private advertising and that works better for me I would not use this company please stay clear-They keep you locked in for 16 weeks and you’re not allowed to go with other agents you’re basically relying on them to sell your property they ignore your taxes they just ignore you all together very unprofessional company”

Helpful Report

Posted 5 years ago

“I have been buying a house through yopa estate agents,this has been dragging on for 6 months now,through no help what so ever from yopa,I have repeatedly called for information on the property and the seller,but all calls were ignored or the buck passed on,I spoke to one agent from yopa who said she would give my case priority and would get back on the phone to me,I'm still waiting with two days of the deadline to go with the whole deal in Danger of collapsing .my advice to any would be sellers or buyers is give this real estate agent a very wide berth .These people are not professional people to deal with.”

Helpful Report

Posted 5 years ago

“I've had flat on the market for a year. In that time the agent has changed 5 times. The handover is always chaotic, losing keys and access details. Not having heard from them in months I tried to arrange a viewing on my own flat and got no response from YOPA! Absolutely terrible company, once they have your money they have no incentive to do anything, they'd rather avoid the effort of doing any viewings at all. DO NOT USE.”

Helpful Report

Posted 5 years ago

“Marketed my property without my authority on the say so of only one owner Told to take board down etc still put up for sale then refused to discuss the matter”

Helpful Report

Posted 5 years ago

“Fantastic from start to finish... no complaints from us. We would highly recommend yopa.”

Helpful Report

Posted 5 years ago

“No idea why this has been highlighted as a poor company, my agent has been fantastic throughout. Very pleased with photography and transparency with the hub. Very impressive all round and far better than the high street agent we had before. Half the price.. Must depend on the local agent.”

Helpful Report

Posted 5 years ago

“my yopa agent was friendly always there and and sold my house in a few weeks for a great price, all the viewings and feedback from viewers are available to me all the time in there computer system my sale went very well right through to keys being handed over”

Helpful Report

Posted 5 years ago

“Less than useless. Advertise as full service estate agents with a local agent to look after your sale. For 12 weeks my local agent was based in Plymouth and I live in South Wales. Massively over valued our property too. Don't use them. I wish I had checked for reviews before we used them”

Helpful Report

Posted 5 years ago

“I don’t often leave online reviews. However, I feel compelled to warn potential customers of the risks associated with selecting Yopa, who I have found to be thoroughly unprofessional and dishonest. You get what I pay for in life and Yopa are cheap for a reason. Their communication and sales support / management is non existent. The due diligence on prospective buyers is poor which can leave sellers exposed to failed sales and consequently their properties being on the market for long periods which creates doubts for other prospective buyers. I would counsel anybody to stay well clear of this shoddy organisation who have not even bothered to respond to the complaints I have made about the appalling sales service for my flat in East London. The agent couldn’t be bothered to call or email to explain why two offers fell through. Through the sales process I was continually met with one word or one line responses to important questions and the agent was almost always evasive in answering calls.”

Helpful Report

Posted 5 years ago

“Avoid! Avoid! And Avoid.. I did not want to give them a star. They are not reliable estate agents. Had a dreadful experience. Total waste of money and time. Appalled to receive an email from Yopa that " The Great News, completion been done." Actually they sold the property to someone else. While my solicitor was waiting for the inquires from the Seller.(after property survey was done.) They did not have courtesy to tell that property was sold to someone else. Would never recommend to my family and friends.”

Helpful Report

Posted 5 years ago

“Where to start? Dreadful experience start to finish. Now left to take my case to the ombudsman. Tried to purchase a property through this agency. Suspected it might have an issue getting a mortgage. Agent told me categorically there wouldn’t be an issue. There was an issue. £590 later for totally wasted survey fee and customer services investigation into their employee tells me because he told me this over four weeks ago he can’t remember if he said this or not, and because it was verbal I have no case. We shall see. This outfit is unprofessional and tell lies. I can’t tell anyone if they should use them or not. I won’t be using them again and I firmly believe with this level of incompetence they won’t be around for long”

Helpful Report

Posted 5 years ago

“I booked a valuation appointment last week with Yopa. The appointment booked for 09:00 in the morning. They just phoned (16:50) to say they can’t make it. Also told me that if I put my house on the market in January, it would need another valuation because this month’s wouldn’t be accurate. Never heard this before, sounds like a con for more money. What a rip off and a bunch of time wasters.”

Helpful Report

Posted 5 years ago

“I would not wish to give it 1 star in fact no stars should be the case. Whatever you do don't use them. We are in a chain where one of the parties at the bottom of the chain used Yopa to sell their property, what has happened is that we are in stalemate due to Yopa not responding to any calls, emails, letters from any other agents in the chain as everyone is ready to exchange but due to not being able to speak to Yopa for information and the fact Yopa have used their own online conveyancing firm as well who to does not respond, the chain is in stalemate and the rest of us cannot move forward and exchange. They just will not respond to anyone and nor does their conveyancing firm they recommend you use they conveyancing firm (backhander! of course) absolute corrupt company, villians! we are at risk of the chain collapsing at any moment because of them being absolutely incompetent. PLEASE STAY CLEAR OF THEM AND ANY CONVEYANCING FIRM THEY RECOMMEND IF YOU ARE KEEN TO SELL OR BUY A HOME”

Helpful Report

Posted 5 years ago

YOPA is rated 1.5 based on 521 reviews