“Plants (garden ready pansies)'in transit' for five days..arrived dried out roots . (AND they do not always do well even after a good soak)Box upside down. (Sort your courier out You Garden!..they are affecting your business and its not fair on customers). Really disappointed as I had just joined their garden club and this puts me off ordering again. On a . previous occasion they sent me wrong plants but I let it go.Despite previously leaving a good review they seem very hit and miss. but I will just cut my losses and like many others go elsewhere unless they improve delivery 'in transit' times and use better packaging and pack with more care.”
“Im discusted i ordered buy one get one free and got just one pack £13.99 for 10 nearly dead plants £20 with postage i can get them in my garden centre for £1.50 for 10 so please be carefull avoid dont buy from them.”
“This is the worst Garden centre that I have ever had the misfortune to do business with only had 2 different orders from this company the first order was faulty it was a double standard magnolia that failed to grow and I phoned to complain and I was refused a refund told customer service person that I would put a claim through the Small claims court which I did and got my money and the fee for the claim back
This time orders a Queen Elizabeth 2 Rose I was sent a Rambling rose complained about it and the company refund my money the person in pick and pack does not know one plant from another I have now been banned from this company they will not accept any more orders from me which I would not order from them ever again
As this company is a conn company
Send out any plant that they want and in my case I had to fight for my refund
I would not recommend this company you are better of going to your local Garden Centre at least you can see what you are getting
Beware of this company
Mr Nicholson”
“Late delivery, poor plants, under size, some damaged, wrong plants delivered, one order was costly rooted rose bushes they sent bare rooted roses in a plot with compost around as when lifted out of pot all the compost fell off! Service dept next to useless.”
“Buyer beware! I placed an order, it went through, had confirmation and order number. They took payment but no email confirm. Phoned them, they said order number didn’t exist, not got an order for me even though they’d taken payment and supplied a false order number which I have a screenshot of. Had to get refund from paypal(who were brilliant). I would definitely not buy from this company and in my opinion I would recommend people l buy from a different, reputable, honest company. YouGarden take your money then deny all knowledge of your order - and give false order number.”
“Packed 2 shrubs in one box one on top of the other. Quality was appalling dead leaves, snapped and bent branches. Sent pictures to Customer services who said they looked exactly as they expected. Not cheap and not worth spending a penny with them.”
“The plug plant I received looks nothing like it was shown on the website. It doesn't look healthy at all and certainly won't be flourishing to plant out in September. The 1st picture is what they say it should look like, the 2nd picture is the reality. £9.99 I have paid for this, I could have purchased an established one for a bit more. They have advised they will look at my complaint if the plant hasn't started flourishing in 30 days. It looks on its last legs which they don't appear to be acknowledging this”
“The plants arrived securely packed. They were still damp on arrival. In excellent, healthy condition. I will definitely be using this company again.
Thank You”
“I wouldn’t buy from Yougarden again I spent over £60 for plants including 2 cherry trees and one of them is dead. I phoned them and was told I would have to pay £6.99 postage for another So I would avoid this company”
“sent loads of emails after calling ,not happy recieved 3 friut trees apple pear and plum ,they kept asking for photos the last email from RACHEL CHAMBERS wanted me to measure the plum tree showing the measurements as the plum tree is growing far to high at the moment is around 6mtr high should be 2mtr high ,she ashed for photo of label to see size ,reply was just cut down by half ,no replacement ,plus no bloosom or fruit for nearly 2 years ,WILL NOT USE AGAIN ,IF YOU ARE THINKING OF BUYING FROM YOU GARDEN READ REVIEWS FIRST”
“Plant delivered to wrong address even though all done over the phone. Plant half dead. Customer service had no interest and said keep it 30 days ? No apology or attempt to resolve the issue. When requested a refund as they’d messed up was told I had to pay for the postage to return it?? Disgusting and still no apology or offer to resolve. The plant was meant to go to a sick relative! So angry and ripped off!!!”
“I ordered this tomato planter from You Garden. It was £39 which seemed a lot but thought it would save me the hassle of watering every day. They took 5 weeks to arrive. I received no information from them about the delay and, of course, it’s now a bit late to use them for tomatoes.
I eventually asked them to cancel the order and, surprise surprise, they were suddenly ‘ dispatched.’
What arrived was not what I was expecting. They looked like they had been used and returned. You Garden said that they were new, unused and of good quality. The muck was just from them being stored in a busy nursery and would be easy to wipe down. Which begs the question, why didn’t they they do that before they sent them out in this condition? They were also badly scuffed which the company said were, ‘movement marks’. I found this absolutely insulting. I asked them how they would feel about receiving ‘new’ goods in this condition but they didn’t reply to that comment.
I also bought some large potato planters at the same time and they were full of dried on mud.
After 5 emails from me asking how we could move forward with my concern they eventually repeated that the planters were new, in unused, condition but would offer me a £5.00 voucher to use on their website on my next purchase. As if I would ever buy anything from them ever again!
I have had no apology, just a couple of emails saying there is nothing wrong with them and if I want to return it I must do so at my own expense and they will not refund my postage.
I’ve had a few plants from them too which were very hit and miss, for example, I bought 2 hydrangeas and one was fine but the other was dead on arrival, the same with 2 holly plants. But they were generally cheap so I didn’t worry too much and just sucked it up.
I know the planter is useable but they’d be in the bargain bin at my local garden centre - which is who will get my custom in future.
Shockingly bad customer service, arrogant attitude and obviously no concept of how to generate repeat business.
Not only do I not recommend this company I recommend you DO NOT get anything from them. I wish I could have given them zero stars.
I have used quickcrop.co.uk who offered excellent goods and excellent customer service, and obviously my local garden centre.”
“Ordered 15th May, over 3 weeks later still no products received.
Mailed on 31/5 to cancel. And the order status suddenly changes to being picked meaning cancellation is impossible according to customer service.
6 days later still not got the order!
Customer service still repeat the Mantra "its being picked" so offer no help at all.
I was offered the chance to return the order but I had to PAY THE POSTAGE. So cost prohibitive on a small order.
I'll be planting small plugs far too late to get a decent plant.
What a waste of money.
From my experience I wouldn't recommend them due to the uncaring, poor customer service alone.”
“I placed an order on the 4th May. I queried the order by email 2 weeks later and the response I had was that it was a busy time of year. My thoughts were that they should have realised this when they took the order.
The order finally arrived on 2nd June with a dead plant that they charged me £9.99 for.
I have not had an answer yet, and from reading these reviews, I won't hold my breath.”
“Geraldine, Winchcombe
Order did not arrive. Was told I would need to send another £20 in addition to the £50 I had already sent.
Asked for money back, they agreed but it did not arrive. When I rang to complain, they hung up. 2 Plants subsequently turned up. I am still awaiting the rest of the order. Very poor service, won't use again.”
“Lesson learned, read the reviews! I thought I was unique having problems with this company. I spent nearly £70 with this company. Lots of difficulties but they still owe me £20.98 for un-delivered goods. Four calls and told each time that a manager would get back to as he would have to check the ‘ticket’ to ensure it was not my fault! Never received such a call back. E-mail has received no reply. Customer service is non-
Existent. They were all very nice but are unable to help. Possibly only take orders!
Something dreadfully wrong with this company and should be investigated by some trade organisation.
Sent some goods not ordered.”
“Mum placed a order,unfortunately it was damaged on delivery.I sent a Email with photo attached got a swift reply saying no need to return and they would re send mums order free of charge.Very pleased with the prompt service that was provided.”
