Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,169 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,169 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like other posters still awaiting for a promised refund ,company does not reply when contacted,God forbid there is a second Covid spike ,all you new bookers ill have no chance.Despicable behaviour”

Helpful Report

Posted 4 years ago

“No Refund , Standard replies , update, update as of today Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7 called several times ,no call backs as you would expect so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated , I hold out little hope , unlike your golf travel I will keep you all updated as the poor to no service continues 12/7/20 Finally had token letter really saying nothing , very concerned now , still no refund , still no date , have sent email today requesting definite date or repayment of our £16500 , also requested copy of Atol certificate , Ty hey still send us adverts of trips seems like they are trading on our Money ! I wonder if anyone has actually had full refund in cash ? Will keep everyone informed of outcome nothing would please me more than to say all paid but as I said very concerned about this company UPDATE 14/7/20 Today had email saying our refund will be made on Aug 14th and possibly sooner , we shall see , will update you all again hopefully sooner than 14/8/20 still credit to them they have replied . UPDATE 25/07/29 No news , no news , no money !!! UPDATE 2/8/20 Still no Money / News told would be 14th at the latest and hopefully before ! UPDATE 8/8/20 No money ! No news we have been told we will be refunded in full by the 14th Aug if not sooner ! Does not look like sooner , 6 Days to go so now is the time for Your Golf Travel to keep their WORD !”

Helpful Report

Posted 4 years ago

“Complete Scam. Kevin Walker was very attentive when it came to planning, but as soon as he received my deposit, nothing...GHOST. I have disputed the charge with my credit card and will not be giving any business to this shady company ever again. I should have read the reviews before being so trusting. KARMA will get them, I have to believe that. What terrible people to do this kind of thing.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Trip to Turkey cancelled because of Covid 19. Requested refund in March 20 but was fobbed of with a credit note but I insisted on a refund. They agreed to pay the refund in full but needed 12 weeks to arrange it. We understoid the pisition and agreed to the 12 week delay. They then, by email, gave a written promise to pay the refund on 4 August 20. Guess what it hasn't arrived on 5 August. Now received an email from an executive in the customer service department claiming they havent been refunded by the airline and hotel and requesting more time to pay the refund. Reluctantly we now have no other option but to take legal action. The very sad demise of a previously excellent company.”

Helpful Report

Posted 4 years ago

“Shocking customer service, do not respond to email or phone calls, nearly 19 weeks have passed since requesting a refund and nothing. AVOID THIS COMPANY”

Helpful Report

Posted 4 years ago

“Update 12/7/30 Thank you for your email ! But you have still not answered and given us a date when we can expect our Refund ? I sent Charles an email on the 16th May confirming we would want a refund and was told this could take between 4-6 Weeks and one of his team will contact me within 48 hours to organise ! I contacted him again on the 19th May saying that nobody had been in contact yet so as we sit here now in-spite of the Law we have waited 8 weeks and still no date . Can you please email me a copy of our ATOL certificate Can you finally give us an exact date when our monies will be paid back to us . As you can imagine we are very nervous of this situation and our £16500 If you check your records I think you will agree up to now it has been outstanding far to long ! We paid you by all the dates requested ! This cannot go on open ended ! Your point saying you were waiting to be paid money back to you upon Speaking to Turkish Airlines they confirmed no booking ! As I say time to end this once and for all Mark Timms”

Helpful Report

Posted 4 years ago

“No Refund , Standard replies , update Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7/20 Called Tina Sanderson also Emailed MD Andrew Harding as you would expect no call back from Tina Sanderson as promised so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated start , I hold out little hope , unlike your golf travel I will keep you all updated”

Helpful Report

Posted 4 years ago

“NO REFUND YET, 8 of us were due to go away this Week and the holiday was cancelled several weeks ago. As it is a packaged holiday we were due a refund within 14 days. Still will not tell us when we might get a refund only that it could be months away.”

Helpful Report

Posted 4 years ago

“Arrived at Casablanca airport in night of 12/12/19 to find eventually after much searching that YGT had forgotten to book the included hotel shuttle ; tired grumpy and poorer to the tune of €80 ! We will see how honourable they are in dealing with compensating me for their breach of contract and aggravation”

Helpful Report

Posted 4 years ago

“You making qoute and they dont turnet up and dont care about coatumer fully retard”

Helpful Report

Posted 5 years ago

“Amazing from start to finish - fantastic advice given - every question and email answered - they made everything so easy and straight forward I can't recommend them highly enough - they delivered on everything - our travel consultant was Iain and was superb 100/100 recommendation from us.”

Helpful Report

Posted 5 years ago

“Your Golf Travel clients. Please be aware if you are booking car hire through YGT in particular Gran Canaria please take a photo of your full fuel tank on return to the airport and make sure you keep your fuel receipt. Apart from the hire company charging your credit card the full amount of money even though the hire has been paid for in advance by YGT the hire company under pays your credit card by around £30.00 claiming that fuel had to be added to the vehical and a charge for dropping off at the airport. Watch for this as I think it's a scam and maybe YGT do not know this is happening to their clients. We received the money back but from YGT and not the hire company.”

Helpful Report

Posted 5 years ago

“Everyone at your golf travel were exalent , everything they did from start to finish was top draw , but the location of the hotel was very poor St Paul was full of office blocks so plenty of places to eat but that was about it , we were aproched every night by beggars on our way for food bit upsetting real . And a 30-40 min drive to the Ryder cup was a bit much .”

Helpful Report

Posted 8 years ago

Dear Justin Thank you for your feedback. A member of the team will contact you for more details. Kind regards, Debbie.

Posted 8 years ago

“A group of 36 travelled early September which was recommend by ygt accomadation golf courses and service was of highest quality and reasonably priced food and beer in bar.only criticism was bar shut at 12 pm”

Helpful Report

Posted 8 years ago

Dear Geoff Thank you for your positive feedback. YGT are delighted that you had a wonderful experience. Best wishes Debbie.

Posted 8 years ago

“Easy process with helpful and efficient staff. Will use again.”

Helpful Report

Posted 8 years ago

Dear Linda Thank you for your positive feedback. YGT are delighted that you found the booking process easy to follow. Have a great trip. Best wishes Debbie.

Posted 8 years ago

“I've been using Y.G.T for the last 6 years, and have never had one problem in that time, always good friendly people whenever you phone or e-mail, and long may it continue”

Helpful Report

Posted 8 years ago

Dear Norman Thank you for the positive feedback. Have a good trip. Best wishes Debbie.

Posted 8 years ago

“This is our third trip with YGT and yet again they have been extremely helpful and professional. Timely updates and advice when we need it and they are very flexible. Thoroughly recommend the team and looking forward to our next trip.”

Helpful Report

Posted 8 years ago

Dear Laurence Thank you for your positive feedback. Have a great trip. Best wishes Debbie.

Posted 8 years ago

“We have used YGT for many years now and have always had great service and communications as well as, more importantly, the best price available for our party.”

Helpful Report

Posted 8 years ago

Dear Andy Thank you for the positive feedback. Have a great trip. Best wishes Debbie.

Posted 8 years ago

“third time I have used ygt can not fault the service at all. First class”

Helpful Report

Posted 8 years ago

Dear Gary Thanks for your feedback. Have a great trip. Kind Regards Debbie.

Posted 8 years ago

“First time booking with YGT and all very easy and a competitive orice”

Helpful Report

Posted 8 years ago

Dear Callum Thanks for your feedback. YGT are delighted that you found the booking process easy to use. Kind Regards Debbie.

Posted 8 years ago

Your Golf Travel is rated 4.6 based on 3,169 reviews