“I have been with Your Repair for a few years now, recently I have received the worst service that you would not expect from a provider you’ve been with for years. My boiler control cover was broken on a routine service by their engineer & this was not logged? I noticed this a few months after as there was duct tape holding this on . Now I’ve asked them to fix it they say it’s accidental damage on my part??? & it’s not covered!! I’m totally disgusted that they haven’t got the courtesy to investigate or even give me the customer of a few years benefit of a doubt! I would definitely take pictures of your boilers before they send their contractors out & check the engineers work after to make sure you not left in the same position as me. Very angry 😡”
“DO NOT USE UNDER ANY CIRCUMSTANCES. Engineer took photos of the cistern, said he needed to order the part (a syphon), then Yourrepair stated the area was not clean and there were hygiene issues,so could not do the repair. Sent photos as requested showing this was not the case and they still refused. Spent long phone call requesting to speak to a manager to discuss further, bit Morgan repeatedly refused the request and hung up the phone.”
“Annual service doesn't include the hot water cylinder for system boilers, which is absurd. All boiler warranties require the cylinder to be serviced annually, so if you use this company to have your boiler serviced you'll also need to pay for someone else to come out and service the cylinder separately... which will cost as much as a proper boiler service that includes the cylinder anyway.
This is not made clear at any point in taking out the cover, it only becomes apparent when it comes time to book your service.... which only happens 6+ months after you've taken out the policy. At which point they will inform you that you can't cancel the policy without paying for the rest of it in full.
Complete scam, save your money and use another company that actually includes a proper boiler service.”
“Scammers, cheats and liars. Long story short they use the word "intermittent" in their contract, to avoid paying for faulty valves when they go wrong, probably one of the most common faults. The plumber was embarrassed and has stopped working for them. I recorded his call to them when he was here, then they rang me to tell me why they refused to sort the problem. And lied! When they knew I recorded the call they paid me in full as I did it privately and fixed the problem. Very clever company but for all the wrong reasons. Why MSE lists them I can only assume they pay him! His alternative company in this category is also them under a different name! Scary! 😩”
“Rang on a Thursday after discovering a leak under my boiler. Paid £95 for someone to come out the next day and then after reporting his findings to YouRepair, a further 4 working days went by before they contacted me and stipulated that washers where not covered within the Policy. After reviewing the small print, hardly anything is covered and I am paying £10 a month for poor customer service and a 90% chance of no resolution. It is also worth noting that you will have to do all the chasing in booking in the plumber etc as YouRepair do very little to support the job/problem.
The Boiler service is also not a proper strip down clean service, even though my boiler is in desperate need of one. So I am paying £120 for nothing and I will have to repair all faults with the boiler and a proper service out of my own pocket, their Service guide / promise isn't worth the paper it is written on.
I would cancel if I could, but I am trapped paying for hot air for the next 7 months. Couldn't be more disappointed if I tried. Appalling CS!!”
“Awful company. I'm just disgusted by their actions
These fools are Liars they take your money happily then wriggle out of any repairs stating small print!! Bunch of Thieves the first service was a scam the plumber was in my house for 4 mins nothing was done when I complained! the second was better so kept the insurance up ( apparently its not boiler insurance) and this year the service has never been offered! My boiler now has a fault but apparently the small print says I'm not covered so I've paid £360 over the last 3years for 1 decent service and £95 for a call out that you wouldn't honor the repair! what a bunch of crooks! You refuse to return my £95 so what the hell have i paid for! what's the point of paying for boiler and heating insurance that doesn't cover your boiler or heating! Absolute con artists!!!! AVOID AT ALL COST even the engineer that came out for them said they were dreadful and would do anything to get out if jobs! They are a complete waste of money I'm furious 😡🤬”
“Brought 6 rental properties over to Your Repair in January 2024. First email saying 2 properties due annual service and Gas Safety Certs 6th march, gas certs due 18th April. Heard nothing since, called 3 times 2nd andc4th April to be told a engineer will call me. No one as called. Very disappointing 😞”
“Appear to work with the pre conception to condem your boiler and then sell you an expensive finance offer for a replacement. Engineer that said he could not get parts for our boiler failed to seal the boiler correctlty so it continued to leak water after he had left.”
