yourmobile.com Reviews

Name: yourmobile.com
Address: yourmobile.comGrosvenor House Central Park, Telford
Rating: 2.41

2.4 Rating 88 Reviews

35 %

of reviewers recommend yourmobile.com

Company Reviews

Questions

Metrics

2.4

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 1 star review on 26th September 2024

Anonymous

yourmobile.com 1 star review on 21st May 2024

Anonymous

yourmobile.com 4 star review on 17th November 2023

Alma

Anonymous

Anonymous // 01/01/2019

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“I received a call from this company person whom I was talking to named himself Luke, the way of introducing themselves as “yourmobile.com” I understand they calling from my own provider. They know everything about your provider application and divert you to do what they want to get Suddenly he was taking my personal address details and he has ask me my door number I stopped in a second and voiced to him if you calling from O2 why to keep asking my details you should have that into your system! He did not answer me they are not calling from O2 or they are not O2 on the conversation. After the finished conversation, my O2 called me and what was the reason I’m cancelling my account with O2 my provider was asking I woke up, the late evening I was checking my mails and saw yourmobile.com from my inbox mail, opened it then recognised this absolutely not O2 next day before then 24 hours called them back wanted to cancel that account if they have saved on contract. the answer from them, unfortunately, cannot cancel the business account because of Ofcom regulation I had bad very deep stressed of them what they’ve done. His answer to me going to talk with his manager if anything they can stop the conversation next day called again and repeated the conversation for cancellation answer, unfortunately, cant cancel stopped the conversation. The next day called them again finally their answer can cancel my account with them but if I am going to pay £250 +vat which in total £300 I agreed to pay transferred to another person and the lady has got my card details then took payment. I definitely do not recommend 1- Cancellation, unfortunately, can’t be done because of Ofcom regulation this was yourmobile.com reason? I received a call from this company person whom I was talking to named himself Luke, the way of introducing themselves as “yourmobile.com” I understand they calling from my own provider. They know everything about your provider application and divert you to do what they want to get Suddenly he was taking my personal address details and he has ask me my door number I stopped in a second and voiced to him if you calling from O2 why to keep asking my details you should have that into your system! He did not tell me again not calling from O2 or they are not O2 on the conversation. After the finished conversation, my O2 called me and what was the reason I’m cancelling my account with O2 my provider was asking I woke up, the late evening I was checking my mails and saw yourmobile.com from my inbox mail, opened it then recognised this absolutely not O2 next day before then 24 hours called them back wanted to cancel that account if they have saved on contract. the answer from them, unfortunately, cannot cancel the business account because of Ofcom regulation I had bad very deep stressed of them what they’ve done. His answer to me going to talk with his manager if anything they can stop the conversation the next day called again and repeated the conversation for cancellation answer, unfortunately, cant cancel stopped the conversation. The next day called them again finally their answer can cancel an account with them but if I am going to pay £250 +vat which in total £300 I agreed to pay transferred to another person and the lady has got my card details then took payment. I definitely do not recommend 1- Cancellation, unfortunately, can’t be done because of Ofcom regulation this was yourmobile.com reason? 2- I’ve asked Luke while asking my address details if your calling from O2 why you should have all details why asking again but he didn’t say anything to make me clearly understand they are not O2 or not calling from O2? 3- I called before than 24 hours for cancellation (I think this is my right anything I can cancel before than 24 hours for an unused device or the service) 4- How come you cancelled after charging me £300? 2- I’ve asked Luke (while he was asking my address details) if you calling from O2 you should have all details why asking again but he didn’t say anything, to make me clearly understand they are not O2 or not calling from O2? 3- I called before than 24 hours for cancellation (I think this is my right anything I can cancel before than 24 hours for an unused device or the service) 4- How come you cancelled after charging me £300?”

Helpful Report

Posted 2 years ago

“Excellent company, saved me money, I now have a direct point of contact to discuss my business mobiles. Easy service. Simple and effective.”

Helpful Report

Posted 2 years ago

“My experience with YourMobile has been awful, deceptive and pushy sales people, amateur contract management and legally questionable clauses regarding no cooling off period. Duped into switching from Vodafone after being made to think I had been called by O2 representatives, I switched contacts only to realise upon receiving paperwork what I signed up to. I cancelled within 48 hours, hadn’t accepted receipt of handset or started my contract - this is when the true nature of the company came to light. Stressful and constant demanding calls and emails, more pushy letters threatening debt collection - and it hadn’t even been one week from my call. I’m very happy to be sticking with Vodafone, I feel like I dodged a bullet by cancelling with YourMobile before my contract even began. Even though I had to pay £300 to get out of a contract I never even started, judging by some of the other reviews I have read this seems like the best option for my mental health. I may be £300 worse off - but I have the peace of mind of knowing that I will never have to deal with Your Mobile ever again.”

Helpful Report

Posted 2 years ago

“Please do not trust this company. I received a call on Tuesday 11 January from Luke who stated he was from O2 business and was looking to see if he could improve on my current tariff. He was very polite and reassuring and explained that they could buy be out of my current phone contract. While their airtime plan was more expensive than my current airtime plan, it worked out cheaper than my airtime and device plan combined. When I raised concerns that this tariff would be too expensive are the time my device plan would have been paid off, I was reassured that I could have a tariff review. Luke read out the necessary T&Cs but explained there were two other documents that he could send for me to read at a later date which I agreed to. It was only when I read these documents that I understood I’d made a terrible mistake and was locked into a 36-month contract with no cooling off period. How no cooling off period is legal when I had not yet received all the documents is beyond me. In the week since, I have repeatedly asked how to cancel this contract with no resolution. I can see that others have had similar experiences and been able to cancel the contract for a relatively small fee all things considered which makes me wonder why I am not. Attempts have been made to make me a happy customer but I am anything but. My mental health has taken a serious nosedive and I am at the end of my tether. I cannot sleep and am having panic attacks. They don’t care about happy customers - only about tricking people into expensive contracts.”

Helpful Report

Posted 2 years ago

Dear Tracy We are sorry you are not happy with the contract, we will certainly look into the points you have raised. To confirm the contract is in operation for 36 months but we pro-actively review the tariff at around 18 months or 24 months depending on customer needs. One of our team will call you today to discuss the cancellation request.

Posted 2 years ago

“BE CAREFUL OF THIS COMPANY. They have many T&Cs which are not disclosed when you speak with them and then when you try and get out, there is no cooling off period and they demand an exit fee of £240. Read up before agreeing to anything”

Helpful Report

Posted 3 years ago

Thank you for your review, unfortunately, we cannot comment specifically on exit fees in respect of your account as you have posted anonymously, all of our contracts are on a business-to-business basis, which means that consumer law does not apply. We are very clear on this during the verification call. Sole Traders and Self Employed persons will still be covered by consumer law, however, we are fully entitled to raise a fee for services provided such as admin and consultation.

Posted 3 years ago

“I have been very impressed with the service, help and advice received from yourmobile.com.”

Helpful Report

Posted 3 years ago

“Great service as always!”

Helpful Report

Posted 3 years ago

“Nice people to deal with. Very responsive. Technically very good. Flexible with changes e.g placing caps or extending coverage to Europe or Worldwide. Competitive. Just what you need from a business partner in a flexible environment. I have extended my contracts multiple times because of the excellent service provided by yourmobile.”

Helpful Report

Posted 3 years ago

“The worst network ever. So expensive and I can not send message abroad. Keep disconnecting, luck od network!! Another day my phone didn't work for the whole day, so frustrating as I had so many calls to make!!!! The staff told me to keep an eye on it! Tou keep an eye i ot for the money Im paying you!!!! Can not wait for the contract to end. AVOID AVOID AVOID!!!”

Helpful Report

Posted 3 years ago

Hi We have looked at the point you raised, we can see that there was a cap on the account to ensure no overspend, which is why the message was blocked from being sent. The staff did not tell you "to keep an eye on it", you were advised that it could take a little while for the block to be lifted once the cap was increased at your request and therefore would not be an immediate change and reboot the phone. We can not see any break in service and indeed you stated that it came back the same day and you weren't sure how long it was down. We suspect this was a local mast issue and that everything is up and running.

Posted 3 years ago

“Following a 37 minute call, I agreed to a new phone that seemed to be good value. James and Marco initially stated that they were from O2 but only at the end of the call they said that they were from Yourmobile.com. They offered to read the T&C's or send to my email address and of which I chose to do as then I could read at a later date. I ended up with a phone that I did not want at £37 per month that I could have purchased from a reputable company for £21 per month. After putting down the phone, I realised I had made a mistake and immediately called to cancel. I was then told that there was no cooling off period and I was tried to a 36 month contract. Eventually I had to pay £300 "admin" fee to exit the contract as the transaction was business to business (although the phone was for personal use). Jason and Marco were pushy in their sales approach and when I wanted to cancel stated that the T&C's were all listed within the email I had received earlier. I feel that Yourmobile.com are an unethical company that uses pushy sales techniques to tie people to long expensive contracts. There are many similar reviews online and I wish I had checked prior. Avoid if at all possible as the time, cost and stress to rectify has been exhausting.”

Helpful Report

Posted 3 years ago

Hi Thank you for your review, unfortunately, we are unable to respond specifically as we do not know which customer you are. When we confirm the contract we are very clear that this is a binding agreement as this is a business contract and does not afford a cooling-off period for limited companies. If you are a sole trader of course you can cancel within 14 days but this does mean a cost for administration. We are truly sorry that you weren't happy with the contract, as said above unless we have your information we can not be more specific

Posted 3 years ago

“Laney was Very responsive, kept in tuch, monitored my phine av=activity and issues and di all she could to resolve it.”

Helpful Report

Posted 3 years ago

“I find the staff very good and helpful”

Helpful Report

Posted 3 years ago

“A total misleading scam avoid at all costs, an agent phones claiming to be from your current provider then quickly switches you to the account manager, who tells you not to accept calls from the network you are on as they can be aggressive. By the end of trying to get out of the contract the only person who was aggressive was the account manager and she plucked a £300 fee from midair, claiming there is no cooling off period. All I can say is this company must be rolling in it and their customer service is appalling. It seems strange how they haven’t been closed down due to ample people expressing similar concerns”

Helpful Report

Posted 3 years ago

Hi Thank you for your review, we are sorry you weren't happy with the contract and we can see that we never proceeded with this and indeed did not charge any cancellation charges. We find it rather odd that you state that the team was aggressive as we can not find any evidence of this in the calls we hold on the system.

Posted 3 years ago

“It was satisfactory”

Helpful Report

Posted 3 years ago

“Misleading sales call referencing "yourmobile plan" so you think that you are talking to your current supplier combined with manipulative sales patter leading you to say yes so that you can be tied in to a verbal contract you do not want. Do not be fooled. Stay away from them. If you have been caught, complain to the ombudsman and any other forum you can find. These practices need to be stopped.”

Helpful Report

Posted 3 years ago

Dear Annonymous We are sorry you are not happy but as explained the contract is a business-to-business contract and does not have a cooling-off period, this was advised before you agreed to proceed. We are not sure how giving our name as yourmobile.com or telling you that the contract is via plan.com constitutes purporting to be from a network. We are very clear that we are calling from yourmobile.com.

Posted 3 years ago

“Excellent service from yourmobile . Jade was exceptionally good in dealing with and setting up my contract. Any problems/questions that arose were solved quickly and understandably. Highly recommended. Thanks Lee.”

Helpful Report

Posted 3 years ago

“Excellent very profesional”

Helpful Report

Posted 3 years ago

“Do not touch them with a barge pole. They want around £2000 from us to cancel a contract which they paid us £289 for. Total rip-off and when I took it up with them, they basically said 'Tough-luck. You agree to our T & C's' even when I pointed out that these were totally unreasonable. Like talkinmg to robots!!”

Helpful Report

Posted 3 years ago

Thank you for your review, unfortunately, the contract was only agreed late last year and therefore you are only 6 months into a 36-month contract. We have listened to the call that you refer to and your recollection is not quite right, the agent carefully explained to you the contract length and that there would be exit fees applied if you cancelled before the end of the contracted period. You can of course cancel at any time but you would be responsible for the payment of the balance of the airtime to the contracted end date as you would with any other contract. You have failed to mention that at the time of taking the contract a new handset was not requested indeed the account holder decided to take a sim-only plan at a reduced cost to that of the previous contract with EE. If you would like further information please call us on 0345 222 6000

Posted 3 years ago

“Easy and simple transfer from my old provider. My data has improved and the customers service team are lovely and personable”

Helpful Report

Posted 3 years ago

“Don’t take out a contract with these awful people. Stick to reputable companies who give you what you want unlike this company who give you what they want. Surprised anyone would enter into a contract with them complete rip off merchants.”

Helpful Report

Posted 3 years ago

We are sorry you feel that way, unfortunately, as you have chosen to remain anonymous it is impossible for us to look into the claims you have made. If you would like to discuss any issues we would of course be happy to help. Please call our team on 0345 222 6000

Posted 3 years ago

yourmobile.com is rated 2.4 based on 88 reviews