Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

Questions

Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company to deal with. I've been waiting since November 2019 to get a Christmas order. I finally got some of the order the rest was back ordered. Finally in FEBRUARY I was notified to replace that item. I did that and now I get a "items no longer available" email. I then ask for a full refund. We hassle about that then I'm told the items are ready to ship. Yea right!!!!! Called the " phone number to try to talk to a human but all I heard was " good-bye" . REALLY. DO NOT ORDER FROM THIS COMPANY.”

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Posted 5 years ago

“AVOID!!! I would completely avoid!!! I placed an order and paid £11 for fast delivery (7-11) days, but for them to get organised to put the clothing in a bag to ship will take double that time. to then have the customer service speak to you like a teenager with an attitude problem. Now I have to wait 30 days instead of the usual 14 to have a refund. just poor service and poor customer service. very disappointed.”

Helpful Report

Posted 5 years ago

“I ordered some clothing over a month ago and never received it. It says that the order is still processing, and it’s said that since I placed my order. The worst part is that I’ve been trying to get in contact with someone to cancel my order and request a refund, but it’s impossible. They don’t respond to messages, and they don’t pick up phone calls. I’ve called many different times, and each time, I get a machine that says “Zaful isn’t able to take your call right now.” At this point I just want to get my money back, but I haven’t received a call back or a response to any messages. I would recommend everyone to not purchase things from Zaful- I should’ve read the other reviews of many people having the same problem.”

Helpful Report

Posted 5 years ago

“Worst experience ever. I was guaranteed delivery in 8 days from my order. 4 weeks later it was still “processing.” Each time I called there was either nobody to take my call or they were very rude and promised my package would ship in 48 hours, which it never did any of the 5 times I called. I requested a refund twice and had no luck. I ended up having to dispute the charge with my credit card company. RIDICULOUS.”

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Posted 5 years ago

“Decent bathing suits however customer service is not helpful at all. I have messaged them multiple times on where my order even is and it has taken over a month. This is a very unprofessional business and they have even been very rude to me in the customer service.”

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Posted 5 years ago

“Order still processing after they said the processing system takes 3-5 days very unprofessional and will not be ordering again”

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Posted 5 years ago

“Order took more than a month to deliver. Very bad costumer service when I wanted to know more about the delay. Extremely disappointing.”

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Posted 5 years ago

“Finally gave in and ordered a jacket I'd been wanting for a long time after hearing my friends give Zaful positive reviews. I ordered the jacket a month ago, was charged immediately, and my order still has not shipped and is processing 30 days later. Reaching out to customer service is no help, as they just give you a computer message. Will never order from here again. Shein is cheaper and processes orders 10x faster. Save yourself the headache and the loss of money”

Helpful Report

Posted 5 years ago

“Terrible delivery time and customer services. I have been told twice that products I've ordered are not in stock, after it says on the website that they are at time of order. Ordered on Feb 8th and the order has been processing for nearly 20 days and when I inquire on the live chat the customer service reps are rude and just say that the order is ready to ship. I've received their products before and they're hit or miss on quality. Better off ordering from Shein or another site.”

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Posted 5 years ago

“Worst delivery and processing time. I ordered weeks in advance for vacation and my order still did not arrive”

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Posted 5 years ago

“Same thing happened to me that happened to everyone else in the reviews, I ordered some swim suits on the 12th of February, it’s now the 26th of February and it still says processing. Iv messaged them through their messenger and they are saying it’s “ready to be shipped.” This was supposedly a good site and after this, I’ll never order from ZAFUL again.”

Helpful Report

Posted 5 years ago

“ordered large amount of items feb 5, still not shipped (2/25) asked for refund and is pending, hopefully refund goes through. do not recommend at all.”

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Posted 5 years ago

“Dont trust this company. I lost my money and I haven't even seen the item.”

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Posted 5 years ago

“I ordered $70 worth of things on Jan. 25, my trip is now in a week and my order still says processing. Took the money out of my account and every time i message them or call they just tell me to wait a few days and that my order is all packed and ready to be shipped. IF ITS ALL READY TO BE SHIPPED THEN SEND IT. don’t order from here if you’re not willing to wait for so long. ALSO: I ordered bathing suits, and if you look on their website they do not refund bathing suits so i can’t even refund my order for my money back.”

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Posted 5 years ago

“Not even expecting it to process. Calls aren't even being answered. Ordered over a month ago, nothing yet.”

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Posted 5 years ago

“I ordered from ZAFUL 2 months ago and I’m still waiting for my hoodie. It’s starting to look like a scam website. Waist of time don’t use zaful there are many better websites.”

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Posted 5 years ago

“Placed an order on Jan. 23rd... It is now Feb. 24 and it is still "Processing". I have called them multiple times. I have sent a ticket. I have done the 24*7 online chat. I keep getting the same thing, "Oh, just wait 6-8 days." "We're so sorry." "Shipping asap." No. I hope they arrive before its too late and then I don't have them for spring break. Very angry. >:(”

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Posted 5 years ago

“never got my order, but they charged me for it”

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Posted 5 years ago

“It's been over a month since I placed my order, still haven't received it or even received confirmation that it's been shipped out. Status remains at "Processing". I've contacted them to cancel my order and issue me a refund, still haven't gotten anywhere with that. ZAFUL IS AWFUL!”

Helpful Report

Posted 5 years ago

“Have not received an order a month later - the trip the clothes were ordered for came and went. Then did not refund the order when I tried to cancel it. Was told they were refunding my Paypal account. When it didn’t happen, I contacted them again. They said the order was now ready and could not be canceled. So frustrating and wasted my money.”

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Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews