Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have ordered from them before and my items came pretty quick. however i have ordered more items about a month ago and still processing just like everyone else. if zaful can’t ship because of the coronavirus they should make that clear rather than letting us all order and just not receiving our orders.”

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Posted 5 years ago

“After reading some of the reviews, I was hesitant to purchase a bikini from Zaful. Because they are so affordable, I thought might as well just try it and see. Sure enough my two bikinis came within 3-4 weeks, great quality and fit perfectly! Looked exactly like the photo on the website. As someone who thought this site might be sketchy, I can assure you it wasn't and you will be pleased with your purchase. At least, I was. - Bailee O. from Oklahoma”

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Posted 5 years ago

“I ordered on Feb 5/2020 and it is now 4 weeks later and my order is still processing. I was told on Feb 26/2020 my order was packed and ready and now it is March 4/2020 and order is still processing. I started a ticket with zaful 2 weeks ago and now I can no longer see it. I will never be ordering from zaful again. To make things worse my friend placed an order a week after mine and hers is already shipped!! So unhappy with the customer service I’ve received.”

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Posted 5 years ago

“The processing for the order is way too long. I ordered two bathing suits and it is still processing from 2 weeks ago.”

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Posted 5 years ago

“Waited over a month for my order to process, couldn’t get in contact with any customer service, and won’t get swimsuits in time for spring break. Terrible experience, terrible company. Don’t order from them.”

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Posted 5 years ago

“This is the worst company to deal with. I've been waiting since November 2019 to get a Christmas order. I finally got some of the order the rest was back ordered. Finally in FEBRUARY I was notified to replace that item. I did that and now I get a "items no longer available" email. I then ask for a full refund. We hassle about that then I'm told the items are ready to ship. Yea right!!!!! Called the " phone number to try to talk to a human but all I heard was " good-bye" . REALLY. DO NOT ORDER FROM THIS COMPANY.”

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Posted 5 years ago

“AVOID!!! I would completely avoid!!! I placed an order and paid £11 for fast delivery (7-11) days, but for them to get organised to put the clothing in a bag to ship will take double that time. to then have the customer service speak to you like a teenager with an attitude problem. Now I have to wait 30 days instead of the usual 14 to have a refund. just poor service and poor customer service. very disappointed.”

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Posted 5 years ago

“I ordered on Feb. 11th and it took so long until my order was shipped, but the processing finally ended today! Not sure if I’ll receive it within 10-15 business days (for Canada), but I’m glad the processing thing is finally over lol don’t give up on your orders girls, everything is slowed down because of the virus 🦠!”

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Posted 5 years ago

“It took long until the parcel arrived, but the quality of the products was surprisingly good and I am very happy with my clothes!!! :) worth the waiting”

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Posted 5 years ago

“I ordered some clothing over a month ago and never received it. It says that the order is still processing, and it’s said that since I placed my order. The worst part is that I’ve been trying to get in contact with someone to cancel my order and request a refund, but it’s impossible. They don’t respond to messages, and they don’t pick up phone calls. I’ve called many different times, and each time, I get a machine that says “Zaful isn’t able to take your call right now.” At this point I just want to get my money back, but I haven’t received a call back or a response to any messages. I would recommend everyone to not purchase things from Zaful- I should’ve read the other reviews of many people having the same problem.”

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Posted 5 years ago

“Worst experience ever. I was guaranteed delivery in 8 days from my order. 4 weeks later it was still “processing.” Each time I called there was either nobody to take my call or they were very rude and promised my package would ship in 48 hours, which it never did any of the 5 times I called. I requested a refund twice and had no luck. I ended up having to dispute the charge with my credit card company. RIDICULOUS.”

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Posted 5 years ago

“I usually order off zaful and all my bikinis come in on time within 1-2 weeks. This time I ordered on Feb. 4th and my bikinis are still processing. I believe it’s just because they’re understaffed due to the corona outbreak which I read in one of their instagram comments. I would still totally recommend zaful and I’ll order from them again, just not anytime soon.”

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Posted 5 years ago

“I ordered 4 swimsuits at a very good price & selected the 4-6 day standard shipping which was free. These swimsuits were for a vacation that I was going to leave for 3 weeks from the day I ordered them so I assumed that would be plenty of time for them to arrive. I waited 2 weeks & it still hadn’t been sent out so I never got the swimsuits & requested a refund. If you want something in a timely manner DO NOT order from zaful. I tried to get my order expedited & they couldn’t even help me with that. Not impressed.”

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Posted 5 years ago

“You guys do realize zaful is in china right? With coronavirus.... Obviously why your orders cant be shipped. I am not angry about my items not being shipped yet because i understand there is a global emergency and the employees are all on quarantine unable to get to work. Ignorant Americans.”

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Posted 5 years ago

“Decent bathing suits however customer service is not helpful at all. I have messaged them multiple times on where my order even is and it has taken over a month. This is a very unprofessional business and they have even been very rude to me in the customer service.”

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Posted 5 years ago

“Took over 30 days to ship. Really like the prices and hope now that items shipped that everything fits and is good quality. Do like the price point.”

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Posted 5 years ago

“Order still processing after they said the processing system takes 3-5 days very unprofessional and will not be ordering again”

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Posted 5 years ago

“Order took more than a month to deliver. Very bad costumer service when I wanted to know more about the delay. Extremely disappointing.”

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Posted 5 years ago

“Finally gave in and ordered a jacket I'd been wanting for a long time after hearing my friends give Zaful positive reviews. I ordered the jacket a month ago, was charged immediately, and my order still has not shipped and is processing 30 days later. Reaching out to customer service is no help, as they just give you a computer message. Will never order from here again. Shein is cheaper and processes orders 10x faster. Save yourself the headache and the loss of money”

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Posted 5 years ago

“Terrible delivery time and customer services. I have been told twice that products I've ordered are not in stock, after it says on the website that they are at time of order. Ordered on Feb 8th and the order has been processing for nearly 20 days and when I inquire on the live chat the customer service reps are rude and just say that the order is ready to ship. I've received their products before and they're hit or miss on quality. Better off ordering from Shein or another site.”

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Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews