Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my oder on the 12 April 2020, two weeks later still it said order ready to be shipped. Throughout the 2 weeks , I have been texting them everyday (maybe 4-5 times a day😣) I ordered before reading the reviews I was just freaked out( couldn’t sleep lol, coz am a student and I ordered with a lot of money) the reviews were just really bad! And their customer service is not really helpful, you basically talking to a robot sometimes but I didn’t give up! They finally told me that they can’t deliver to my country because of PENDEMIC, I then panicked , told them that I want my money back snd it’s very difficult to cancel the order,because it kept giving me error message! So the cancel the order themselves, on the 22 April and they said it will take 14-30 days to reflect on my bank... On the 23 April woke up and my money was in, they refunded me the full amount, which am very happy!it only took on day to refund! But I will never order here again, I have trust issues when it comes to money”

Helpful Report

Posted 4 years ago

“Unless you're willing to wait for a package to be shipped from China 3 months after you initial purchase, I wouldn't even consider ordering from here. Customer Service is relatively attentive but are reluctant to help or care that your tracking number hasn't been updated in 2 months.”

Helpful Report

Posted 4 years ago

“this website is such a scam spent 40 dollars on 3 shirts . that are coming in the wrong sizes when i put medium now everything is coming is xtra large . has been 3 weeks and zaful has not given me any help what so ever nobody replies to any kind of email.”

Helpful Report

Posted 4 years ago

“Zaful is a scam site! their product is complete trash! I tried to cancel the order two days after but they ignored me and sent it out 6 weeks later! it arrived and was either missing pieces (belt), unstitched or paper-thin! I demanded a refund and had to pay for the return postage. I was given a refund for the purchase after weeks of arguing on the support ticket. I was promised a refund on the shipping with proof which i supplied but this time they demanded it goes via PayPal despite just refunding into my bank account?! i gave them my PayPal they deposited the refund then after I withdrew it they recalled it! DO NOT ORDER FROM ZAFUL”

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Posted 4 years ago

“ABSOLUTE SCAM! do not order!”

Helpful Report

Posted 4 years ago

“Extremely poor and unprofessional service. Clothes never arrived and they refused to refund me!!! DO NOT ORDER”

Helpful Report

Posted 4 years ago

“Firstly, just a day after i had ordered my swimmers i tried logging back into my account using every password i would have used so not only can i not get into my account i have no tracking on them which mean i have no clue where they are or when they will be here, they haven't emailed me anything since its been nearly 3 weeks, all they game me was the tracking number but since i can't get back into my orders on zaful its useless, I've tried chinas and Australia's postage tracking still nothing. I'm sure i would love the swimmers but i just want to know when they will be here”

Helpful Report

Posted 4 years ago

“This is SCAMMMMMMMMMMMMMMMM!!!!!!! If you cant keep up wih demand get out of business! Please excuse my buyers remorse...”

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Posted 4 years ago

“I cancelled the order because it was coming from China but I got it anyway and I will not be able to wear it as it is also way to small. Would not recommend this company at all.”

Helpful Report

Posted 4 years ago

“Wrong shirt, wrong color hoodie, and both were the wrong size. I'm 5'5" and the "Large" shirt's sleeves stopped just below my elbow.”

Helpful Report

Posted 4 years ago

“I’ve never had a problem with shipping or quality of products but I can only speak to the quality of their swimwear. I’ve now ordered 2 different shipments with 2 and 4 bikinis and all were great quality, took a while to ship but still arrived. They are getting a 1 star for their utter BS customer service. I paid $25 Canadian for one bikini which is COMPLETELY not true to size. All other swimwear I’ve ordered was the same size and fit perfectly but this swimsuit wouldn’t even cover enough to make it legal to wear at a beach, covers nothing pulls tightly everywhere and could barely even get it on. Honestly makes it seem like it’s a kid size. Contacted customer service and they offered a $13 USD return which does not equal 25 CAD plus tax. It’s a faulty product I should be getting my money back. If it’s worth risking their lie of a return policy go for it but you may end up with an expensive piece that would’nt even fit a toddler.”

Helpful Report

Posted 4 years ago

“Not only were they dishonest about ‘100’ pts onto your account after buying stuff & posting a review. But they make most of their clothes so wrong. The shape doesn’t work. :( for instance, I got a dress, and it had weird boob pads? Didn’t match the pic at all. However, my swimsuit pics we’re published. Strange? Everything else disappeared, but I couldn’t publish it again. I thought I DID something wrong.”

Helpful Report

Posted 4 years ago

“Ordered 7 or so items in early March 2020, never recieved them, never was refunded and was ignored when I emailed via email or submitted a "Ticket". I feel cheated.”

Helpful Report

Posted 4 years ago

“Rubbish Rubbish products Rubbish customer service No refunds No invoices No communication Rubbish rubbish rubbish”

Helpful Report

Posted 4 years ago

“I placed an order April 4th for 8 bathing suits. The items were shipped in two separate packages, 2 in one and 6 in the other. When I finally received shipping information for both packages, one of the numbers came up as a Duplicate tracking number. I got no help when I brought this to the company’s attention and they told me to reach out to the post office. I received two packages a few days ago. One of the packages had the two bathing suits I ordered and the other package had a one piece and some jewelry- I didn’t order any of these things. When I again reached out they told me that they would give a $17 refund in store credit and I could keep the items I had been sent by mistake. The bathing suit isn’t my size and I won’t wear the jewelry. I spent over $90 in total INCLUDING insurance and they’re somehow only giving me $17?? The items that I ordered are no longer in stock. I’ve been going back and forth with the company for days and have received no valuable information or assistance. This is not the first time I’ve ordered from them but I wouldn’t order from here again.”

Helpful Report

Posted 4 years ago

“ordered 6 bikinis on the 7th of apr and arrived today. I was very worried reading other reviews that my package would be lost but it didn’t thank god. All 6arrived today i still have one package on the way but i ordered that a few days after this one. The material feels quite nice and can’t wait to wear them”

Helpful Report

Posted 4 years ago

“I ordered three hoodies from Zaful, and after 2,5 months of waiting the package arrived with only 2/3 hoodies inside!! I'm so mad. The quality was also very, very bad, super thin material, and the sizes were incorrect... Definitely NOT shopping at Zaful again. The waiting is not worth it at all. Spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THEM! SCAM!!!! Never received product and Zaful does not respond or it is an automated response. I disputed it via PayPal and they responded saying they are not issuing me a refund because it is the post offices fault and they are technically not liable.”

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Posted 4 years ago

“The worst experience ever. It's so difficult to do a return....and help line isn't helping”

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Posted 4 years ago

“It was my first time ordering from Zaful. After reading the shipping time and rules I realized that the international standard shipping for my country was estimated between 8 and 15 business days from the shipping day. I went ahead and placed the order, there were stuff that I wanted to take with me in a trip. The order was shipped on January 22nd and I received it on March 4th, a month and half later. Obviously the date of my trip arrived and I couldn't bring any of those items with me. Their customer service was terrible, I've been trying to reach out to them many times, and their only answer was that it was normal and it was in perfect time frame for the delivery... Recently they contacted me asking me about my experience with Zaful, after I explained again what happened, they told me that they would give me 100 z points for the inconvenience. I read about z points and found out that the value of 100 z points is $2 (I spent $80)!! It was definitely my first and also last time I bought from them.”

Helpful Report

Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews