Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor and unprofessional service. Clothes never arrived and they refused to refund me!!! DO NOT ORDER”

Helpful Report

Posted 4 years ago

“Firstly, just a day after i had ordered my swimmers i tried logging back into my account using every password i would have used so not only can i not get into my account i have no tracking on them which mean i have no clue where they are or when they will be here, they haven't emailed me anything since its been nearly 3 weeks, all they game me was the tracking number but since i can't get back into my orders on zaful its useless, I've tried chinas and Australia's postage tracking still nothing. I'm sure i would love the swimmers but i just want to know when they will be here”

Helpful Report

Posted 4 years ago

“This is SCAMMMMMMMMMMMMMMMM!!!!!!! If you cant keep up wih demand get out of business! Please excuse my buyers remorse...”

Helpful Report

Posted 4 years ago

“I cancelled the order because it was coming from China but I got it anyway and I will not be able to wear it as it is also way to small. Would not recommend this company at all.”

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Posted 4 years ago

“Wrong shirt, wrong color hoodie, and both were the wrong size. I'm 5'5" and the "Large" shirt's sleeves stopped just below my elbow.”

Helpful Report

Posted 4 years ago

“I’ve never had a problem with shipping or quality of products but I can only speak to the quality of their swimwear. I’ve now ordered 2 different shipments with 2 and 4 bikinis and all were great quality, took a while to ship but still arrived. They are getting a 1 star for their utter BS customer service. I paid $25 Canadian for one bikini which is COMPLETELY not true to size. All other swimwear I’ve ordered was the same size and fit perfectly but this swimsuit wouldn’t even cover enough to make it legal to wear at a beach, covers nothing pulls tightly everywhere and could barely even get it on. Honestly makes it seem like it’s a kid size. Contacted customer service and they offered a $13 USD return which does not equal 25 CAD plus tax. It’s a faulty product I should be getting my money back. If it’s worth risking their lie of a return policy go for it but you may end up with an expensive piece that would’nt even fit a toddler.”

Helpful Report

Posted 4 years ago

“Not only were they dishonest about ‘100’ pts onto your account after buying stuff & posting a review. But they make most of their clothes so wrong. The shape doesn’t work. :( for instance, I got a dress, and it had weird boob pads? Didn’t match the pic at all. However, my swimsuit pics we’re published. Strange? Everything else disappeared, but I couldn’t publish it again. I thought I DID something wrong.”

Helpful Report

Posted 4 years ago

“Ordered 7 or so items in early March 2020, never recieved them, never was refunded and was ignored when I emailed via email or submitted a "Ticket". I feel cheated.”

Helpful Report

Posted 4 years ago

“Rubbish Rubbish products Rubbish customer service No refunds No invoices No communication Rubbish rubbish rubbish”

Helpful Report

Posted 4 years ago

“I placed an order April 4th for 8 bathing suits. The items were shipped in two separate packages, 2 in one and 6 in the other. When I finally received shipping information for both packages, one of the numbers came up as a Duplicate tracking number. I got no help when I brought this to the company’s attention and they told me to reach out to the post office. I received two packages a few days ago. One of the packages had the two bathing suits I ordered and the other package had a one piece and some jewelry- I didn’t order any of these things. When I again reached out they told me that they would give a $17 refund in store credit and I could keep the items I had been sent by mistake. The bathing suit isn’t my size and I won’t wear the jewelry. I spent over $90 in total INCLUDING insurance and they’re somehow only giving me $17?? The items that I ordered are no longer in stock. I’ve been going back and forth with the company for days and have received no valuable information or assistance. This is not the first time I’ve ordered from them but I wouldn’t order from here again.”

Helpful Report

Posted 4 years ago

“I ordered three hoodies from Zaful, and after 2,5 months of waiting the package arrived with only 2/3 hoodies inside!! I'm so mad. The quality was also very, very bad, super thin material, and the sizes were incorrect... Definitely NOT shopping at Zaful again. The waiting is not worth it at all. Spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THEM! SCAM!!!! Never received product and Zaful does not respond or it is an automated response. I disputed it via PayPal and they responded saying they are not issuing me a refund because it is the post offices fault and they are technically not liable.”

Helpful Report

Posted 4 years ago

“The worst experience ever. It's so difficult to do a return....and help line isn't helping”

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Posted 4 years ago

“It was my first time ordering from Zaful. After reading the shipping time and rules I realized that the international standard shipping for my country was estimated between 8 and 15 business days from the shipping day. I went ahead and placed the order, there were stuff that I wanted to take with me in a trip. The order was shipped on January 22nd and I received it on March 4th, a month and half later. Obviously the date of my trip arrived and I couldn't bring any of those items with me. Their customer service was terrible, I've been trying to reach out to them many times, and their only answer was that it was normal and it was in perfect time frame for the delivery... Recently they contacted me asking me about my experience with Zaful, after I explained again what happened, they told me that they would give me 100 z points for the inconvenience. I read about z points and found out that the value of 100 z points is $2 (I spent $80)!! It was definitely my first and also last time I bought from them.”

Helpful Report

Posted 4 years ago

“worst website ever. absolute scam would be rating it less than 1 star if i could.”

Helpful Report

Posted 4 years ago

“Terrible experience. Very bad quality and fit. The return process is a nightmare, Facebook team not very helpful. Plus of top of that if you figure out finally how to do q return you need to pay for the cost of that.....AVOID ZAFUL”

Helpful Report

Posted 4 years ago

“Waited a month after my order was "Shipped" and nothing came. They use a fake postal service and scammed me out of $34 in the MIDDLE OF A PANDEMIC. I just wanted to treat myself to something nice for the summer but instead I was scammed. Horrible customer service takes days to respond. Will be filing a fraudulent claim DO NOT USE THIS SITE!!!!”

Helpful Report

Posted 4 years ago

“I ordered 2 swimsuits 1 month ago and I have still not received either of them. The tracking number keeps changing. It has told me 4 different times that they have been shipped out. I do NOT recommend ordering off of ZAFUL.”

Helpful Report

Posted 4 years ago

“i ordered 2 bathing suits 1 month ago and i haven’t received them”

Helpful Report

Posted 4 years ago

“Been waiting for a month for ONE swimsuit. It estimated a week of time and I can’t even track the package on any website, they offer absolutely no help.”

Helpful Report

Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews