Zaful Reviews

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

Questions

Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Zaful resolve customer queries?

Helpful Report

(10 months ago)

Greater than 39% of reviewers feedback is Zaful takes over a week to resolve customer queries.

Helpful Report

(10 months ago)

25.00%

Industry Average

“ Shocking service, not goods after 6 weeks and no answer as to when I will receive them, avoid this company ”

- Anonymous

“ Terrible customer service. ”

- Anonymous

“ I have been dealing with the useless customer service for over a month and they promised me to look into it and also promised the package will be re-delivered very soon. ”

- Daniela Kroulikova

Zaful Reviews

Customer Service - Bad