Zalando Reviews

2.1 Rating 125 Reviews

28 %

of reviewers recommend Zalando

2.1

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Asked by jane (1 week ago)

HOW DO I CONTACT YOU REGARDING A NON DELIVERY

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Asked by geoffrey nathan (2 years ago)

Are all addidas trainers original or fake

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Asked by Claudine Dunn (2 years ago)

do the designer bags arrive in original manufacturer packaging?

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Asked by Rosebud Rusike (3 years ago)

I have seen some nike shoes on there that I can’t find on any other website. Is it a fake or do they actually sell official products?

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Asked by Jessy Wood (4 years ago)