Zalando Reviews

2.2 Rating 115 Reviews

30 %

of reviewers recommend Zalando

2.2

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How do I contact Zalando?

Helpful Report

(1 month ago)

You can contact Zalando by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

45.45%

Industry Average

“ I did not receive my order and customer service have not been able to assist, I have had to dispute the charge. Terrible experiece ”

- Rufus

“ ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! parcel delivered to wrong address. ”

- Anonymous

“ I contacted customer service and they sent me legal statement to sign and send back . ”

- Merlyn Dsouza

Zalando Reviews

Customer Service - Bad