Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

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Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost my order, This company sent out my order and has lost my parcel, they wont help me on the phone and won't give me my money back, this company are total scammer”

Helpful Report

Posted 6 years ago

“Ordered a girls pink adidas hoodie in size 8-9yrs old. When I ordered it the item were in stock(6th Dec 08) Then I had email from zalando telling me that there is a delay in delivery. Finally got the delivery and when I opened the plastic bag there was never the item I ordered in it, instead they sent me a pack of 3 mens trunks. How can they possibly mistake a pink hoodie to a boxed mens trunks??? I went back on the site and now that very hoodie I originally ordered has sold out(surprise surprise!) so I can't even re-order. It was for my daughter's Christmas present and she really was looking forward to get it. I emailed 3 times to zalando. 3 days later I still haven't heard from them. I had now sent the bloody trunks back hoping to get my money back at least but I'm not holding my breath as zalando service is seriously poor and I don't trust them one bit. Do not waste your time nor money!”

Helpful Report

Posted 6 years ago

“Defective shoes I bought a pair of Zign mens boots last year for £120 .I really liked these boots and received many complements about them,and i was also asked by friends where i had purchased them,and i told them that they were from Zalando.To cut a long story short,I have worn these boots between 15-20 times in the time I have had them.Soon after I had worn them a couple of times,I noticed that the front of the left shoe had some damage to it.The midsole appeared to be disintegrating.I thought that I must have tripped or caught my foot on something ,so I ignored it.A couple of months later,I wore the boots again,and this time the heel of the midsole had the same damage to it,which was very strange.I could not have tripped backwards.I tried to prevent any further damage by using superglue to fix the disintegrating sole.A few wears later,the exact same damage to the front and back of the right foot boot appeared.I have a second pair of a different design, of Zign boots bought from Zalando which are perfectly fine.I wear these much more than the defective pair of boots,with no problems at all.I contacted Zalando customer services and explained my problem with the boots.In short,I was told that had I not glued the boots,I MAY have received assistance from Zalando,but as this was not the case ,and I HAD tried to repair the defective boots,Zalando basically said they were not going to do anything about my issue.In short,beware of what you buy from Zalando as you may be throwing away good money.I have dozens of pairs of shoes,and NONE of them have ever had this problem of defective materials/craftmanship before.My review rating is correct apart from the fact they were not rude but they will simply not help with anything regarding my issue.”

Helpful Report

Posted 6 years ago

“Ordered clothes, waited for 3 weeks. Shipment status still says its been sended but it is on the same place for 6 days already. I wrote to zalando support, didnt get any response. Today i see that my money for the clothes is back. Of course clothing ive ordered is not available in my size anymore. Was waiting for winter jacket whole time and now its -5°C and i need to look for another one and then wait for it again! I DO NOT RECOMMEND!”

Helpful Report

Posted 6 years ago

“I have been a loyal customer of Zalando for 6 years, I made more than 80 orders and spent around 8000 SEK in last two years alone. Lately, after the mistake of Zalando partner, the system mistakenly registered the lack of payment from my side in August 2018, the problem was found out and corrected on August 20. However i was blacklisted anyway - I can no longer buy products using a credit- or debit card, paypal or invoice. The only option available is direct payment from the bank account. It takes an extra week to get the order and extra 2 weeks to get paid back for the returned items. I have been a very loyal customer, I always recommend Zalando to friends and colleagues. A lot of people dared to buy online for the first time when I explained to them how great Zalando was. I have trusted you. Now I feel betrayed and disappointed and started to buy from your competitors - the companies that trust my clean credit history, that I am proud of. There are very good shoes suppliers in Sweden, as well as clothes and accessories. It is very sad that you are not responsible for the mistakes of your supply chain and as a result blame - and lose - loyal customers. I would never recommend Zalando to anyone anymore.”

Helpful Report

Posted 6 years ago

“Deras kundtjänst är så dålig så det är pinsamt, beställer varor och behåller hälften men sen när man ska ändra beställningen går det inte. Deras medarbetar skiter totalt i kunderna och säger aa men handla någon annanstan då! Värdelösa!”

Helpful Report

Posted 6 years ago

“I placed an order for the first time and it got lost! I sent it to my friends address because i am not in the uk at the moment.l put the address correctly except the room number. When i realised that in minutes, called Zalando immediately for an assistance. I was told that they corrected it in the system so it wouldn’t cause a problem. Next day i called again to make sure and i was told exactly the same thing. I really am so dissappointed and want my problem to be sorted out as soon as possible!”

Helpful Report

Posted 7 years ago

Zalando SE is rated 3.1 based on 212 reviews