Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“the quality of things is excellent, I have never met better, this is not the first time I order and I am very satisfied”

Helpful Report

Posted 3 years ago

“Always loved Zara but after my experience with Zara I will shop there again..I purchased a blouse which I wore for the first time to a meeting ..To my horror I notice as I was sitting there that all the buttons had fallen of and left me in a very embarrassing position..iv complained to Zara asking for a replacement or refund ,I purchased this blouse on a day out by was told I needed to take back to store ..No apology nothing ..when I returned the garment the same no apology nothing ..Zara sell at expensive prices tags for very poorly made and bad quality merchandise….”

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Posted 3 years ago

“great store, great quality clothes, i loved it and the customer service is great too, delivery is fast”

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Posted 3 years ago

“I liked this shop, the clothes are very high quality and stylish, the sizes are perfect for me, so I love to buy here”

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Posted 3 years ago

“a good clothing store, I often buy things here, I always like everything, the quality is good, the prices are reasonable, the delivery is fast”

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Posted 3 years ago

“great brand of clothing, high quality, prices are normal. the website is a bit confusing but overall everything is ok. ordered received everything in good condition. fast delivery”

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Posted 3 years ago

“Customer Service is seriously lacking for Zara. The store manager looked at his iPhone and stated that there was a specific jacket that I requested in the store but refused to look for the merchandise. My Boyfriend located it on the Return rack of the store. This was the most rude customer service that I have ever witnessed. This was in the Walnut Creek Store, CA. At the checkout counter, he majority of people were returning piles of clothing.”

Helpful Report

Posted 3 years ago

“Livraison rapide gentille sérieuse super rapide, marchandise de qualité ! Je recommande ce site à tout le monde. J'ai passé un bon moment à choisir des choses Très satisfait du produit, je le conseillerais à tout le monde.”

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Posted 3 years ago

“Je recommanderais certainement à d'autres de venir acheter sur ce site. Aussi d'excellents prix et choix. J'ai eu une super expérience avec ce magasin”

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Posted 3 years ago

“Tout ce dont j'avais besoin à des prix imbattables. Navigation facile sur le site pour trouver ce dont j'avais besoin. Le produit était exactement comme décrit. Achètera certainement d'eux encore !”

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Posted 3 years ago

“Loved the variety”

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Posted 3 years ago

“J'adore ce site. Tant d'articles personnalisés Mon article était absolument parfait. Il était impeccable et s'est avéré exactement comme je l'avais imaginé.”

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Posted 3 years ago

“Je suis absolument amoureuse de ma nouvelle robe, elle est juste incroyable ! La taille correspond exactement à ce que dit le tableau des tailles. L'envoi a été rapide et je l'ai reçu comme prévu. La communication était également très bonne.”

Helpful Report

Posted 3 years ago

“Bought a great shirt in Oxford store along with another item. After trying it on at home I felt it was too big so wanted to swap for smaller size. Took it back intact with labels & bag but had inadvertently lost the receipt. Store refused to accept it back to swap sizes. I can show my bank statement as proof of purchase. Than I got Covid. Will I get my right size shirt? HOW ABOUT PAPERLESS RECEIPTS ZARA? & I’m over 70yrs of age”

Helpful Report

Posted 3 years ago

“The absolute worst customer service ever (call center). I have been waiting 2 months for a $6.37 refund. I was told they work like an assembly line and there is no guarantee as to when my issue will be addressed. They even have to put in a request for me to speak to a manager which can take a minimum of two days. I am now 4 phone calls into this and two in-person trips to the store without a resolution. I keep getting the run around and am told over and over to wait a few days for a response, which never happens. I sure hope Zara treats their employees better than their customers because I cannot imagine working for a company like this. The hassle is sure not worth the $6 but I really shouldn't have to fight for a refund for a product I did not receive.”

Helpful Report

Posted 3 years ago

“I ordered from site and accidentally ordered 3 of same sweaters. Order was purchased 12 hours before and wasn’t even shipped. I called customer service and they said they couldn’t change or modify an order and that a supervisor would contact me. What a lousy place to shop with. I will not be shopping there anymore, bad customer service.”

Helpful Report

Posted 3 years ago

“I live in Malaysia and we had movement order control because of covid while all the shops had been closed. Before the movement control starts I bought a dress from Zara and asked the cashier what will happen if movement control order starts because I couldn't try the dress at that moment due to covid. She answered, I can come back for exchange only anytime when shops reopen. The shops reopened in August and I just went for the exchange, but they don't accept it because they had this new exchange policy for only two months after reopening. It is very dissapointing, and I don't trust them anymore though I have been a loyal customer. It was very unfair and unprofessional to not to accept such a small exchange while it has happened due to their cashier. I felt they don't mind to cheat and lied to me only to have last moment sell.”

Helpful Report

Posted 3 years ago

“I bought one shirt for my friend and it didn't fit. I received the shirt without the inner tag. I called customer service regarding this issue I was sent an email that they could not help me. This is the 3rd experience with zara. I bought a dress that came in the mail with a big hole on it. This company only cares about keeping customer money in their pocket instead of good customer service. For this reason I decided to contact better business bureau”

Helpful Report

Posted 3 years ago

“Recieved the worst customer service. Ordered two outfits and paid extra for express shipping and the order was supposed to arrive on September 1st. The order never showed up and no explanation. Today they issue a refund and decide not to give me the shipping fee. I still do not know what happened to the order , or wether is was even shipped. Be careful”

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Posted 3 years ago

“What is with the zara collections now the clothes look like tac and are priced and £50 to £80 it is absurd. There is no quality in them and I dont understand what their seasonal trend is no proper style or theme”

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Posted 3 years ago

Zara is rated 2.6 based on 973 reviews