Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zara: on first impression - nice clothes. Customer service to solve a problem or carry out a transaction is very poor and you will not get a result! The Good news is: their are many other retail competitors in close proximity to Zara! Never go to Zara when their competitors are so much better equipped to deliver proper customer service.”

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Posted 6 years ago

“Went into store with my sister, one of their assistance commented on my sister being pregnant which I thought was a no no unless the customer comments first, my sister is wearing igger clothes to make having a colostomy bag more comfortable. She has cancer and has lost her bladder. I wrote to their customer services questioning store etiquette and to date they have made 6 promises to call me back and I have still heard nothing. I am guessing they do not take cancer and how people feel seriously. You should be ashamed of yourselves”

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Posted 6 years ago

“Every time I have ordered from Zara, it's been delivered very quickly. Impressed with the care that goes into packaging every order! Thanks”

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Posted 6 years ago

“Good service and nicely packaged”

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Posted 6 years ago

“Quick delivery and no plastic packaging. Coat purchased is of high quality and true to size. I have been converted as a loyal customer”

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Posted 6 years ago

“Brought a ladies shirt from Zara . Stitching unbelievably shabby and material fraying where the stitching hasn’t caught properly. Shirt now in the bin £65.00 waisted 😡😡😡😡😡😡”

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Posted 6 years ago

“Zara USA's online service leaves a lot to be desired. They sent me an email on 20th November 2018, saying my order has been sent. I called and they gave me the wrong tracking number; I went into the store and the "store doesn't get involved in the online ordering" - the store manager then checked on his own personal order and the tracking number didn't work for him either! I called again and they hung up on me - called again and now they are investigating "it will take 24-48 hours" - in an era of Amazon where everything is done quickly; and complaints are handled easily - a new order sent etc. Zara is light years behind both in their online ordering and customer service.”

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Posted 6 years ago

“It doesn't look stylish.”

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Posted 6 years ago

“They have great items but can be a bit overpriced.”

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Posted 6 years ago

“Love the women's and girl's clothing but the website is very difficult to use. Slow and cumbersome”

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Posted 6 years ago

“I got some items in the shop sited at Westfield Stratford City that I couldn't find in others. Lovely shop assistants. Bloody queues at tills”

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Posted 6 years ago

“Very happy with the purchase. Good quality!”

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Posted 6 years ago

“I purchased a pair of shoes online. They were a poor fit so I returned them with request for a refund. Some days later, I was informed that as I had damaged the right shoe by trying to insert a heel grip, my money would not be refunded. I did not try to sit a hell grip. Why would I if I found the shoes ill-fitting in the first place? The very small exposure of the blue underlining just appearing out of the back of the inside sole was clearly a manufacturing fault. Contact with customer services resulted in being told the manager was too busy to talk to me and that I should take the shoes to a Zara outlet for a second outlet, an outlet more than 70 miles away. If my experience is typical of Zara's customer services, I would not recommend purchasing anything from this dreadful company. with this”

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Posted 6 years ago

“Really easy returns and free home delivery on an exchange”

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Posted 6 years ago

“They changed their price frequently from $69 to $99 on women's dress. And when you asked, they denied it, worst customer service in the store located at Figueroa , Los Angeles. I keep on eyeing this dress for two weeks, I could not be wrong. They make up stuff to make you feel that they're right and you are wrong. They have good stuff but be careful they are changing their price from low to high.”

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Posted 6 years ago

“Blouse I wanted was out of stock but immediate e mail when back in stock so got it . Very happy as so few companies as efficient as this or able to re stock popular items for some reason”

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Posted 6 years ago

“I order my 15 month daughters clothes from here . The package is always very pleseant and the order arrives on time or before. Returns are very easy and the refund comes through quickly enough ;)”

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Posted 6 years ago

“Su ropa y accesorios son geniales”

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Posted 6 years ago

“Extremely poor customer service, I suggest that all staff members in the customer service department be provided with appropriate training. The only reason that I am not infuriated is due to the fact that the Zara packing and delivery arrived and appeared to have packed with care. Branding is fabulous and has a strong reputation but the frontline customer service staff let this company down. I will not be utilising the customer service phone-line again. I would rather return in store and search elsewhere if I have any further issues. Sincerely, some who has been shopping in Zara for years.”

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Posted 6 years ago

“Excellent customer service returns very easy”

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Posted 6 years ago

Zara is rated 2.6 based on 961 reviews