Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful. Sent a dress costing £45 that had clearly been worn. Crinkled, stained, broken strap and no labels. Promised a replacement when that didn’t arrive I contacted them to be told they were out of stock. Compensation- a code to reclaim postage on my next order after I pay for it in advance! Seriously?”

Helpful Report

Posted 2 years ago

“Terrible, rude customers, they lost my packages and delay for 30 days”

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Posted 2 years ago

“Online order, no email confirming purchase therefore cant return items that don't suit Been in touch with customer service over three days regarding having a label sent because they never arrive even although I have given my email address . They have a huge technical problem and due to being too big a company they are losing sight of who made them successful in the first place.......Having read some of the complaints maybe Zara should invest in customer care and revisit the quality of their clothing as they say be careful who you tread on on your way up because you'll regret it on your way down, or something like that, not that I would wish that on the company, they will have hundreds of thousands of happy customers. Anyway I would like my return processed soon simply because I don't have a lot of money to have laying in paper bags while the Zara machine malfunctions.”

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Posted 2 years ago

“the best brand I have ever bought, thanks for such quality and incredible clothes”

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Posted 2 years ago

“Just been into your store Trafford centre Manchester asked one of the colleagues for a jacket and he’s literally walking away and I’m chasing him to be told I’ve not seen that for weeks and he walked off Customer service is diabolical”

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Posted 2 years ago

“Never again ! The worest shop ever!!!!!”

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Posted 2 years ago

“No women allowed in men fitting rooms?! Really?! In 21century?! This is totally scandalous sexist and discriminating.”

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Posted 2 years ago

“i like their clothes they are simple in design but very modern...they are not of high quality but you get what you pay for”

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Posted 2 years ago

“When Zara accuses you of wearing a returned item when you haven't. I cannot even explain how angry I am”

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Posted 2 years ago

“The worst customer service I’ve ever experienced. If you have an issue, goodluck - will not order from this company who doesn’t value their customers time or communication”

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Posted 2 years ago

“I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara....it was gone...no longer in existence days after I ordered (Zara customer service has no explanation for this)...seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.”

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Posted 2 years ago

“I overheard two employees making fun of two Jewish ladies who didn’t have the online receipt, since they didn’t have smart phones. They were saying “these idiots coming here with their Nokia brick phones asking for reviews hehehe” I think it was extremely rude and very unprofessional.”

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Posted 2 years ago

“Don’t buy from this store! If you have to return anything they are willing to take your purchase back, but not to give you your money back. I am waiting for my refund for over two months now.”

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Posted 2 years ago

“I love Zara clothes, but their online customer service is horrible and shipping during sale season is abysmal. Two of my orders were cancelled/unfindable due to an "error that occurred during the delivery process" and each agent could not tell me what "error during delivery" meant or what the error actually was. And I didn't receive a notification about the error from Zara. I had to contact them to figure out where my packages were. There was no update or email on their end. And the worst part is the delivery service, T'Force. T-Force cancelled 1 package after updating the tracking status, at random, for 2 months. Between T-Force and Zara customer service agents providing script like answers , it was an exhaustive experience. And Zara did not rectify the issue to my liking. They told me since the items I purchased were out of stock they would simply just give me a refund. The agent mentioned she'd pass on my request to accommodate me, but I know nothing will come from her statement. Also, during several chats with their customer service, I was given case numbers to refer if I needed to follow up. When i did follow up with the given case number, they couldn't find the referenced case in their system. Terrible . SMH.”

Helpful Report

Posted 2 years ago

“@ZARA has the worst customer service. First, you messed up my order, and now you are refusing to accept the return. And your store manager at Mall of America cannot be ruder. Horrible experience.”

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Posted 2 years ago

“Its amazing! The Store Windows of ZARA in Leeds are looking realy stylish and fashioned. They interested me in the state that I visited ZARA.”

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Posted 2 years ago

“Do not buy online, I return in store and the refund went back to a gift card that I used and destroyed, loosing 111.28 in the store I was never told that it will be refund to the gift card I wanted a exchanged a service that they don’t have which it doesn’t make sense, I hate this people terrible customer service will never buy from them again I used to spend hundreds of dollars a month, check Mango is a lot better and Express I will post this every where.”

Helpful Report

Posted 2 years ago

“I bought a gift voucher for my granddaughter. Money was taken from my current and credit card…numerous phone calls to resolve. The item was confirmed as paid with credit card and ARN numbers requested for that money. got for debit card then still not sorted as wanted one from credit card which was not disputed….will never shop with them ever. Money and time wasted on my part trying to get my money returned for their error. Sorry does not cut it..Angry the customer services are all sat at home still and resolving issue with someone who is able to explain why an ARN number for the credit card was needed when this was not disputed….Payments need it is not an explanation from a manager.”

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Posted 2 years ago

“Had return issues but the customer service was easy to use, quick at resolving my issues and very helpful.”

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Posted 2 years ago

“I I have been double charged at the Canterbury store £100. I have contact the store and Zara costume service many time, I have been waiting for over 3 months and nobody wants to engage in returning my money. Looks like I need to take legal advice.”

Helpful Report

Posted 2 years ago

Zara is rated 2.6 based on 961 reviews