Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web site.good Details about clothing items. Quick and easy ordering system Fast next day delivery When returning items the money refunded to your account quickly.”

Helpful Report

Posted 6 years ago

“They confirmed 2 times they collected an order I returned. Now they refuse to refund. if they had a problem with the courier that must have lost my parcel, it is not my business. They agreed to collect, confirmed 2 times it was collect and now they refuse to refund.”

Helpful Report

Posted 6 years ago

“Purchased a dress great service and product”

Helpful Report

Posted 6 years ago

“I had an issue with a return - they had sent me the wrong size and I was concerned that they would not process the refund as it was an online purchase and no way for me to prove that they had sent the wrong size to me. I was very pleased and really surprised at how quickly they resolved this issue - one phone call to customer services and the very next day I received my refund. Thanks Zara! Ill be back!”

Helpful Report

Posted 6 years ago

“Good quality products...”

Helpful Report

Posted 6 years ago

“sold me jeans that zip didn't work and then haven't taken it back or refunded me for it!”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever recived in my life. Long story cut short, Wrong items sent out, took them back, week later, items still not received, no refund, no apoligies, not been in any contact, I have been the one making every call to see what is going on and they still have no idea and very unhelpful, Clueless!”

Helpful Report

Posted 6 years ago

“Some amazing collection and wonderful prices in store.”

Helpful Report

Posted 6 years ago

“The online shopping with them is very good. Well maintained page and well presentation of the items. Very easy to shop.”

Helpful Report

Posted 6 years ago

“Fantastic clothing and staff is always approachable x”

Helpful Report

Posted 6 years ago

“Lovely selection and quality of merchandise but pricey.I only shop at Zara when there's a sale”

Helpful Report

Posted 6 years ago

“Basically I ordered a dress on 1st of June (paid for 1-day delivery service).Dress didn't arrive the day after & 2 days on I received an email & text message confirming that Royal Mail has delivered it to my house. Checked CCTV and there was no delivery at all. Monday 4th June, I logged a complaint through the hotline and they said that they are investigating. On the same day, I ordered exactly the same dress in Zara Oxford Circus and I picked it up the very next day. I have called the customer service number a hundred times and after threatening them with a lawsuit, I eventually received an email from them confirming that I will receive a refund! Warning to all: stay away from Zara delivery! Better to order it instore - quicker & safer! WORST CUSTOMER SERVICE EVER!!!!!!!”

Helpful Report

Posted 6 years ago

“Had exactly what u needed and was reasonably priced.”

Helpful Report

Posted 6 years ago

“Great online service. I experienced a quick delivery and easy return process albeit I had to go back to the store myself. The shop itself is always chaotic; there are long queues for the changing rooms and tills and there are clothes spilling out everywhere and often have make-up smudges on white items.”

Helpful Report

Posted 6 years ago

“Brought clothes zara got charged twice went in manager rude,said will refund in 2 days been a week and no answer pn phone either. Not shopping there again in Zara Intu”

Helpful Report

Posted 6 years ago

“Honestly I wouldn't rate even a 1 ..I went to Watford store and there was a staff so rude! ..speaking to her colleague in her own language and looking at me does she not know that speaking in your Own language in front of other people is considered rude clearly not!! She was so impolite as well I sensed a bit of racism as well because I was the only Asian customer. After I was served she was greeting and making conversation with other customer but never gave me that service ..as I was walking out the store she was staring and giving dirty looks..I'm sorry but how old is this woman that sort of immaturity is pathetic clearly shouldn't be working as a sales person. She is the only staff there that is rude and impolite I looked at the receipt to see if I can catch her name so that i can make a formal complaint but there isn't name on there racism shouldn't not be tolerated at all and clearly this woman has not been educated as she is stuck in the old times! Something has to be done about this as I am appalled and shocked that something liek this still exits especially at this day and age. DISGUSTING!”

Helpful Report

Posted 6 years ago

“The website is so easy to navigate, and they're sizing guide is very on point most of the time. The range of products is extensive and the quality of the clothes never disappoint. If I am looking for something to stand out, Zara never fails.”

Helpful Report

Posted 6 years ago

“Milton Keynes 4pm-I waited with my daughter so she could try items on and was ignored by the attended after she looked at us. We were there for a minute or so a customer walked out of cubicle she acknowledged them and took items off her and ticket. I said can I go in? She was so unbelievably rude and abrupt and said “of course you can go go on” I said if that’s the case and I don’t need a ticket when you looked at me why didn’t you say it then? She then replied rudely “just go in!!” No sorry nothing just mumbling just go on as if I was a piece of dirt. I said “your rude and it’s unacceptable”. While I waited for my daughter to try her items I stood outside the cubicle, I turned to look at her she acknowledged every other customer nicely and gave them a ticket. I was already angry but then was upset and felt sad I couldn’t help to notice I was the only Indian out of all the other customers. I’m nearly 44 years old and shopped in low and high end shops all my life and in all my time have never had a racist incident towards me because that’s how I felt, I have never before ever no matter where I have been or gone faced racism. I asked to speak to a supervisor I told her what had happened she apologised but didn’t ask for my details to let me know of outcome or even a genuine sorry letter. When I walked away I truly felt she was going to do nothing about the situation.”

Helpful Report

Posted 6 years ago

“Worst delivery experience”

Helpful Report

Posted 6 years ago

“Really quick delivery, beautiful clothing, but if you are not happy the returns process is so easy and the refunds are processed quickly.”

Helpful Report

Posted 6 years ago

Zara is rated 2.6 based on 961 reviews