Zara Home Reviews

Name: Zara Home
Rating: 1.79

1.8 Rating 53 Reviews

19 %

of reviewers recommend Zara Home

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1.8

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

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“Bought a chair from Zara home that was delivered broken. I have tried to have the item collected (the only way you can return an item) 3 times now, having to book days off work to be at home for the weekday only collection times, and collection has failed every time. Customer service line is beyond a joke and I'm on a 'manager call back list' that apparently will take 4 days to come to anything. I can't get a refund until the chair is collected. Feeling powerless and taken advantage of.”

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Posted 5 years ago

“Ordered a coffee table, waited all day for the delivery, never delivered, UPS didn't even attempt. No ability to get in contact with another at Zara or UPS. Apparently I'm getting a refund. Lucky me!!! Why bother even running a .com site Zara if you have no ability to deliver items. Seriously?!”

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Posted 5 years ago

“I ordered a nest of tables - they were rusty - one had a big gap at the top and no suction caps to hold the glass. I was sent a replacement the next day which had broken glass. Terrible :( the assistant asked if I would like to keep the tables and swap the glass. I would if as a courtesy I was offered it at a reduced price but when I asked; I was told NO - hence I decided it wasn't worth the effort for me to swap. Good Customer service yields business! Waiting for a refund and the 2 boxes to be collected. I have wasted so much of my time in ordering these tables, feel very disappointed.”

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Posted 5 years ago

“I have been buying home fragrances from Zara home for years and was miffed when they recently changed their home diffusers. The opening where the reeds come out of is larger and the solution must be different as the solution evaporates within a week! In the past it lasts a month at least. These are not cheap. Very disappointed with Zara Home thinking they could treat customers like this. Looking for home fragrance somewhere else.”

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Posted 5 years ago

“If I could give zero stars I would. I got assitance to buy 2 set of sheets for a full bed in Zara Home Stratford (£440). The sales person put the wrogn item in the basket (a cover sheet for an individual bed). I realized after washing it. I wash everything before use. It was clearly a mistake on them but they don’t take responsibility. When I went there to exchange it for the right size. they said it was a decision that the headquarters should make. The headquarters processed my request and said it was a decision by the store and the sale person in the store said no. This is disappointing and unprofessional. They didn’t want to exchange it. But they made me go through a long process when clearly they don’t like to take responsibility and lie to customers. I sold sheets in my college time (other brand) and we always exchange if it was the store’s fault. Just buy another brand that cares about you( specially after paying so much). This brand charges too much and doesn’t give proper customer service.”

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Posted 6 years ago

“I ordered online and received an email confirmation. Goods not delivered. Then received an email advising a refund that I had requested was being processed. I hadn't cancelled. Didn't reply to my email requesting my goods be delivered. Telephoned and was told items no longer available and that the problem would be investigated and I would be informed by email. Haven't heard anything. I would not feel confident ordering online again and think the level of customer service (especially on the phone) was very poor.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Best products”

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Posted 7 years ago

“They have very trendy colours and it is easy to match with many products. They have accent and basic colours which is great as well as the quality. You can tell the quality is quite good compared to other competitors. Besides, the home fragrances are amazing and the packaging feels really good...perfect for a housewarming gift.”

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Posted 7 years ago

“Beautiful side tables”

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Posted 7 years ago

“Beautiful side tables”

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Posted 7 years ago

“I absolutely love Zara home, but the service is always so so slow. They have lots of people at the tills but only one serving most of the time. Love everything in the shop and want to buy it all!”

Helpful Report

Posted 7 years ago

Zara Home is rated 1.8 based on 53 reviews