Zest Beauty Reviews

Name: Zest Beauty
Address: 4 Bull Close Road, The Lookout, Nottingham
Rating: 4.26

4.3 Rating 5,553 Reviews

83 %

of reviewers recommend Zest Beauty

4.3

Based on 5,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+44 115 8243866

Email:

customerservices@zestbeauty.com

Location:

4 Bull Close Road, The Lookout
Nottingham
NG7 2UL

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Zest Beauty 4 star review on 22nd September 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed of service left something to be desired, particularly as order acknowledgement indicated delivery within 6 to 7 working days rather than the actual reality of 11 working days. I received an automated response when I chased up, only to receive notification of dispatch three working days later - which I guess was an answer of sorts. Absence of my order was particularly compounded by the email invitation to review the product, before I had even received it!!! My customer experience of Zest Beauty was poor, with little confidence on my part that would have received my order at all if I had not chased up.”

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Posted 7 years ago

“Very slow order fulfilment”

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Posted 7 years ago

“Website advertised Buy 2 items & receive a travel gift. Added the two items to my cart and the message saying that they give wasnt currently available came up. Secondly - my order still hasn't arrived, its been 10 working days.”

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Posted 7 years ago

“You are sending me a review request and I haven't even received my product yet! I've emailed customer services and no one has responded.”

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Posted 7 years ago

“Ordered products, payment was taken from my credit card however I had to wait almost 2 weeks for delivery. I was not advised of a delivery delay until I queried it. I have since been asked if something could be done given the circumstances....no reply has been forthcoming.....disappointing customer service and i will probably use another supplier next time...”

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Posted 7 years ago

“Posted my order 17/08/17 and the status is processing. How is that possible? Are you selling itens that are not in stock?? If so, you should tell the client...”

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Posted 7 years ago

“I would say Zest's service is probably not poor at this stage, but not acceptable either. I placed an order on 28 August and today is 11 September 2017, and the status on the order is given as 'complete' for the last few days, but as far as I know it has not been shipped. I live in Pretoria, South Africa, and did not realize that the products must be sent from abroad? I am in a hurry to get the products to treat my damaged hair and cannot wait for weeks. I have never experienced that orders take this long to be sent - even from overseas - always get products within a week or two. I like your products, but.........”

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Posted 7 years ago

“Order wasn't even shipped until 9 days after I placed it. Queried it a week later and it was finally shipped but I never even received an acknowledgement to my email.”

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Posted 7 years ago

“I place an order #120198241 on 08/16/17. It was 3 items in an order. On 08/17/17 I received e-mail that 2 items will be shipped and the 3rd one will be shipped shortly. No tracking number was provided. I was told that 2 out of 3 items were shipped, but I didn't get them yet and the 3rd item will be mailed, but I never got a confirmation. If you didn't send the items, I would like to get a full refund please. Also, I would at least like a respond. I sent 3 messages and I received a confirmation, that you received them, but nobody responded to them as of yet. Thank you. Best regards. Inna Lazarev”

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Posted 7 years ago

“My order has been flagged as fraudulent, as soon as i was informed about this i contacted my bank and they said the payment has been cleared. I emailed back to Zestbeauty twice to inform them about this but got no reply. I then contacted their customer service thru the chat option on their website, but it took them 3 'hello are you there?' to respond. My order finally has been cleared and i am now waiting for shipping confirmation. They informed me my orders would take longer as they are running out of stocks of the items. I hope i can get my order before end of this month.”

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Posted 7 years ago

“Ordered well over a week ago............no delivery as yet............and no response to an e-mail chasing them up.”

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Posted 7 years ago

“Ordered product 27/06/2017 and at date of 20/08/2017 have yet to receive it.”

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Posted 7 years ago

“I did not recieve 4 products out of the 8 products I ordered from The Ordinary range, No action has been taken even after 1.5 months, to send back the refunds for unshipped items, despite several mails. no solution being provided, I am really disappointed because they hung me in-between. Neither I am able to purchase the UNSHIPPED items from elsewhere nor they are sending it either SO I COULD START WITH MY LONG-DUE SKINCARE REGIME COMBINING ALL ITEMS TOGETHER IN A ROUTINE AS PRESCRIBED BY THE ORDINARY. THE HALF RECEIVED ITEMS ARE A OF NO USE TILL I RECEIVE THE 4 REMAINING BY ZEST BEAUTY.”

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Posted 7 years ago

“i placed my ordered on August 2nd. Today on August 14th the order status says "processing". I am about to cancel my order.”

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Posted 7 years ago

“Wrong item supplied and still awaiting a response from customer services to rectify this”

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Posted 7 years ago

“Can't get in contact over the phone, no live chat available and no reply to any emails”

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Posted 7 years ago

“My order took over a week to arrive”

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Posted 7 years ago

“I did not receive any information on the order for one of my products that did not arrive in the post, I do not know if it is coming or is not?”

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Posted 7 years ago

“My order has not yet arrived”

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Posted 7 years ago

“Only half my order arrived. The rest was not in stock. This was not clear from the website and I was left at short notice trying to purchase essential items from elsewhere. I hope my refund will come through quickly. The goods that arrived were well packaged and in perfect condition.”

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Posted 7 years ago

Zest Beauty is rated 4.3 based on 5,553 reviews