Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

Write Your review

Tell us how Zippity made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys rock! Nice work Ed”

Helpful Report

(Amazon Robotics) - Posted 5 years ago

“Easy and fast.”

Helpful Report

(400 Riverpark Drive) - Posted 5 years ago

“Very happy with service.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“I will definitely be back whenever I am experiencing car troubles. Wonderful job done.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“I am extremely supportive of business ideas like Zippity. that's one reason I decided to try it. the other reason is the convenience. after several delays, they were unable to complete the service, and I had already stayed at work later than I wanted. the communication was good, but the information about when things would be done was not accurate”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

“Nico and James were both very attentive, communicative and professional. Happy to do business with such a great company. Keep up the good work!”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

“Awesome!!”

Helpful Report

(JC Penney / NTT - Plano, TX) - Posted 5 years ago

“Terrific service!”

Helpful Report

(DHMC) - Posted 5 years ago

“I really appreciate the convenience of this service.”

Helpful Report

(MathWorks Lakeside Campus) - Posted 5 years ago

“Service was great! I had many questions throughout the day, and I always received a prompt response/ explanation. I will definitely use this service again!”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“Excellent”

Helpful Report

(Fidelity - Merrimack) - Posted 5 years ago

“Nico has done a very well job. I would recommend the zippitycars to my friend. I hope next time I will have my car maintenance in zippity.”

Helpful Report

(Dartmouth College) - Posted 5 years ago

“Team was super efficient and professional.. my car was experiencing issues and not only did they change my oil but gave me valuable advice about how to trouble shoot my issues. It's wonderful knowing they are near”

Helpful Report

(Fidelity - Merrimack) - Posted 5 years ago

“Unfortunately the Technician left my key in the service vehicle not the kiosk. When I went to the kiosk and found my key was not there, I had to wait slightly over 30 minutes for the technician to bring me my key back thus losing any convenience I might have had from servicing my vehicle while I was at work.”

Helpful Report

(Terrace At Solana) - Posted 5 years ago

“very satisfied with the service”

Helpful Report

(Fidelity - Merrimack) - Posted 5 years ago

“2 things set this experience apart - convenience and communication. Obviously, getting an oil change at work saves time and hassle. What I didn't expect was the fantastic communication. You provide frequent, valuable, and appropriate communication. I LOVE the inspection findings! I also liked being able to reply to the texts and emails. This was important because there was a scheduling issue we needed to solve. Well, you solved it. You also nail the little things in the experience. The key boxes work well, and I got a great parking spot on the day of maintenance. That's awesome. Finally, there was no slimy up-sell. You give measurements for the brakes and tire tread, along with your recommendations. Perfect. Even this email is well done.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“I scheduled a service as part of the Site Launch at my office. The communications I received up to my day of service indicated to park in the Zippity marked spaces in the back of the parking lot for my building. It also indicated that the kiosk was located next to the Zippity parking area. On the day of my service, I discovered that there were no marked spaces as indicated on the map I was provided, and the kiosk was no where near the parking area. However, I was able to text the contact number I was provided and was informed that the spots had not been marked yet and that the kiosk was located on the other side of the parking lot after some back and forth. The drop off process was frustrating, but the representative I spoke with was responsive and apologetic about the confusion. The remainder of my experience was good - I was kept informed of the progress of my service and my vehicle was ready for pick up by the time I had to leave the office. The thank you note and mints left in my car were a thoughtful touch. Good service overall, just need to ensure the communications that are sent to customers are accurate to avoid confusion. Thanks”

Helpful Report

(Terrace At Solana) - Posted 5 years ago

“I loved the on-site convenience and ease of signing up for the service. Also, I was impressed with how the updated emails included pictures of my car and the recommended work. I will definitely recommend this service to my co-workers.”

Helpful Report

(Terrace At Solana) - Posted 5 years ago

“Great service!”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“Communication, timeliness, professionalism”

Helpful Report

(Dartmouth College) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews