ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yummy was very helpful. I received my product with a few damaged parts. Yummy provided me replacement parts very quickly”

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Posted 2 years ago

“The quality is great, but the customer service from Yummy was even better. My package arrived missing a part and Yummy took care of it very quickly and with great communication. Thank you!”

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Posted 2 years ago

“Great product! Thank you so much and Jenna from Costumer support was very helpful!”

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Posted 2 years ago

“Zupapa Is fantastic. Betty was remarkable and helped me every step of the way. One of the ropes on my trampoline wore through, and my trampoline was out of commission. I contacted the Zupapa website and asked if it was possible to replace it, and she said yes. I then asked if it was possible to replace all 6 ropes, since my trampoline was 2 years old, I'd like the tension on the ropes to be even. She said all I would have to do is pay the shipping cost. So it all worked out, I'm using my trampoline and it feels like a new one. Thanks Betty!”

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Posted 2 years ago

“I am extremely pleased with the customer service for replacement parts I needed for my trampoline. The thoroughness and responsive time was very much appreciated. Associate Jenna was wonderful.”

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Posted 2 years ago

“Zupapa was very quick to answer my concerns and even faster to make it right. I am so pleased I did my research and ultimately chose them when it came to purchasing a trampoline for my Sons.”

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Posted 2 years ago

“We ordered a Zupapa 14ft trampoline in 2018 and have kept it outside (we live in MN so the weather can be a bit harsh) year after year. The quality of the trampoline is great as it has held up to the test of time even in our harsh winters. We just recently (4 years later) had to replace the padding over the springs and the safety net surrounding the trampoline, but I am very impressed by how well the trampoline has held up and look forward to having it for many more years. When working with the CSR (Green) at Zupapa he was great at helping me find the right replacement net to ensure I didn't get the wrong size/model, etc. i highly recommend the Zupapa brand!”

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Posted 2 years ago

“We owned our trampoline for less than a year when the jumping mat was ripped. Within one business day of emailing customer services, I was connected with Yucy. In just a few days, Yucy helped me collect the information needed to make sure Zupapa sent me the correct replacement jumping mat and had a new one shipped to me. Zupapa's customer service is excellent!”

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Posted 2 years ago

“My wife purchased a Zupapa exercise trampoline last year and we love it!! Very well built and great quality. However, the real shining star here is Zupapa's customer service. Unfortunately, we had one of the bungees break. I contacted customer service and very quickly we got a response and a new bungee was shipped to us. While we were installing the new bungee we noticed another one that was wearing out. i again contacted their customer support and a new replacement one was sent to us. Very very impressive!!!! I wish other companies would be this friendly and supportive of their customers.”

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Posted 2 years ago

“Zupapa customer service is amazing. We had damage to our trampoline due to a wind storm (stake those babies down folks!!). I contacted customer service and quickly was able to get replacement parts without any hassle, and they shipped for free!!! Thank you for you quick and kind service.”

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Posted 2 years ago

“Cicely provided fantastic customer service when we needed replacement parts and followed up to ensure everything was okay on our end. Very responsive!”

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Posted 2 years ago

“Perfect customer service given by GREEN. I had a missing piece that was no issue to get resolved. Thanks for everything and my 1, 2.5 and 4 yr olds love the 15 foot trampoline.”

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Posted 2 years ago

“I ordered the 14' trampoline and the product is quality, and easy to set up. I was able to set it up with the help of my 11 year old son. While setting the trampoline up we found a defective part. I emailed Zupapa about the issue and they responded with in minutes and had a replacement part in the way. They just asked what part # and how many. The replacement part was at my house a few days later no charge. Even though I received a defective part, I cannot stress the qualitie of this product. I have 7 kids (including one with ASD) and this trampoline is SAFE and rugged. Don't settle for a Walmart version. Get this one.”

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Posted 2 years ago

“I purchased a Zupapa trampoline on Amazon and it was a very easy installation though it's a 15 feet one. The kids love it. Then (due to my fault, improper handling of snow) the poles have bent. I contacted Zupapa customer support and their representative Jenna was very helpful and did everything to make sure that I select the proper poles and then shipped them to me. I am highly satisfied with Zupapa service and Jenna's responsiveness and willing to help.”

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Posted 2 years ago

“Very kind. Product was delivered as requested. Excellent communication. Very impressed. Thanks.”

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Posted 2 years ago

“I have a trampoline purchased from Zupapa which required some warranty service due to a crack in the metal frame. My warranty request was handled with care and a great deal of urgency and I received a replacement part within a week. The replacement part fit perfectly and now the kids are able to use the trampoline again. I couldn’t be happier with the service I received, thank you, Ferenc”

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Posted 2 years ago

“Amazing customer service from Betty. The replacement was ordered quickly and communication was top notch!”

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Posted 2 years ago

“Our trampoline came without the bottom piece for the ladder. I reached out to customer service for a replacement. Our representative, Green, was able to have a whole new ladder sent to us for free. He did a great job communicating with me on how they we’re going to help and on tracking once it was sent. Our kids love the new trampoline!”

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Posted 2 years ago

“My Zupapa rep, Yummy, was extremely helpful and thorough to make sure I would be requesting the right parts for our Zupapa trampoline. Yummy always responded to any correspondence quickly and kept me up to date on the availability of parts and current pricing. I am very pleased with the service Yummy pro”

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Posted 2 years ago

“Our trampoline was damaged by a fallen tree, and Vincy at Zupapa made it very easy to determine which parts I needed to repair it. I had everything I needed in a few days and it’s as good as new. The team was responsive and helpful, and provided excellent customer service.”

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Posted 2 years ago

ZUPAPA is rated 4.9 based on 320 reviews