UpDown Desk were great - they were very responsive to my emails and all of my questions, and once I settled on the desk I wanted, they were happy to sent someone out to install the desk for us. I even had to adjust my order a little after the fact (a few days before delivery), and that was accomplished with ease. The only additional thing I could suggest is for UpDown Desk to offer computer set up and cable management (my cable management skills are a fail). But thanks to UpDown Desk for everything! The new desk looks fantastic (and quite quite slippery, thanks to the carbon fibre). The surface picks up the light from the light strip I laid down across the back of the desk!