I was ordering sprinkler valves to replace 25 year old valves that had started having problems. No rush, just preventative maintenance. I normally research any company before ordering online, not on the company's website but on others such as Reseller Ratings. I did not this time as I was in no hurry and the price was right. On the day of my order, I receive five e-mails from the company. It seemed excessive, kinda like a millennial in a social media frenzy but on the other hand, it was thorough communications. However, it did make me a little uneasy so I went to my usual review sites and was very shocked and concerned to see a RR rating under 2! I decided to wait and see how things developed. Five days later, I receive the next e-mail, a shipping notification then four days later, the valves arrive via FedEx ground. Exactly what I ordered and all new, as advertised. Would I order from this company again - probably, as long as i do not need it immediately for a critical repair. Note that I did not attempt to contact the company at anytime so I cannot comment on that.