Very disappointed it took two weeks from order to delivery with an after the fact excuse of a back order. The day after I made the order I got an email asking if I wanted to keep a sprinkler key in my order because it was "back ordered". The leverage was that if I wanted to keep the key ($0.35 value) in the order, I would have to hold the entire order (which included the main parts I really needed) until the key came in. Otherwise, I needed to cancel ordering the key. I responded immediately that I did not appreciate being held hostage by a small item and to go ahead with the order because I needed it as soon as possible. A week later, I received the key and one other part?!? The main valve I REALLY needed is supposed to arrive today (two full weeks after the order). I called to ask why the delay and was told that it "might" be because the valve was back ordered. The representative said he was not sure but would look into it if I wanted. I said I did want an explanation. I have yet to receive such explanation. In conclusion, if you really need something in a timely manner, this company can not be trusted to deliver.