1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,942 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put in an order for a new battery which indicated someone would be out between 3-5pm. It’s now 5pm and no one has showed up. I tried calling and texting but I can not get ahold of anyone. My credit card and already been charged. This feels like a scam!”

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Posted 1 year ago

“I had a dead battery in my car New Years Day. I understand companies being closed for the holidays, but their website said nothing about them being closed and accepted my order and gave me a 3 hr ETA. I tried contacting them to get status after a few hours and used their chat bot. It told me someone would be contacting me soon at 6.30 PM and never heard anything until this afternoon, after I put in the chat "when are you going to contact me" this morning and they never did. I also tried their text service and sent a note requesting status at 9:00 this morning and the finally texted back at 5:30 PM asking for my order number.”

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Posted 1 year ago

“Placed an order. Then tried to contact for order updates by phone and Chat with no response. Cancelled order and was still charged. Pretty terrible customer service & experience. I’m sure no one will respond to this note given my experience with this company”

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Posted 1 year ago

“The installer Sammy was very good. However, It took numerous calls, texts, chats etc., over the course of 5 days to finally get the replacement scheduled.”

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Posted 1 year ago

“It was easy to set up an appointment on the website, but then nobody showed up to replace my battery during the two hour appointment I scheduled. I tried chat, text, and phone to reach a live person who could give me an update on whether anyone was coming. No response. Waited on hold for thirty minutes before giving up. This was New Years Day. They shouldn't schedule appointments if they don't have the mechanics to fulfill the orders and/or if they don't have adequate staff to respond to customers. Do not recommend.”

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Posted 1 year ago

“Worst company I have done business with, came and jumped my pickup said it was not my battery and I was charged for battery and jump. Tried calling texting just tried again it’s been over a week they finally gave back money for battery been asking for receipt for jump and the response is do you still need jump terrible customer service!!!!”

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Posted 1 year ago

“5 stars. Sammie was great.”

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Posted 1 year ago

“This was easy and conveniant. I shopped for batteryies and cost was simliiar but not needing to go anywhere sinched the deal for me. recomend!”

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Posted 1 year ago

“Waste of time”

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Posted 1 year ago

“I had my car battery replaced. There was a delay in assigning a technician but the moment someone was assigned (Sheldon) he was on time and did an excellent job.”

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Posted 1 year ago

“My case was not emergency. My car was in my own garage. The technician arrived ~3 hours after I placed the order online. Customer service called me back for additional details. I was even able to see real-time location of my technician's car on a map, so I knew exactly when he is going to be at my place! It took literally 10 minutes for him to replace the battery. I am really impressed with the service!”

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Posted 1 year ago

“This service was a lifesaver. My battery gave up the ghost in my garage in my BMW. I ordered at 10 pm on line. My technician Chris came to my house next morning installed the battery and updated the BMW programming.”

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Posted 1 year ago

“A battery upcharge was $50 but my card was charged $100. Customer service said I would get a credit but after waiting days and numerous phone calls no credit was issued.”

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Posted 1 year ago

“Fantastic!!!!! Came next day but that was fine I was at home. Young lady came out put in Battery and I had a working vehicle again.”

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Posted 1 year ago

“A very reliable and trustworthy company. J R Byrd”

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Posted 1 year ago

“Spencer arrived early was friendly efficient and did a great job”

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Posted 1 year ago

“Better late than never! Overall very good service.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“My experience with 1-800 battery was very disappointing. I placed my order online on dec 23 at 11:20 am. I said I needed a battery ASAP. I was charged $414 on my visa and I was told my battery would arrive in 3 hours and 3 minutes. 4 hours later i had no battery and my car was stuck in the middle of the road. I tried to call 1-800 battery and i got a recording that kept me on hold for more than 30 minutes but no one came to the phone. I tried their chat online. They asked for my name and what was my question. I gave my name and asked about the status of my order, they responded: "someone will be with you shortly" .but 25 minutes later no one responded By 5 pm when my battery still had not arrived I had the car towed to an advanced auto parts. Later that night i received a call after dark saying " we are here with your battery. I told them they were too late. Now I received another email from 1800 battery stating that "Your total order is now $99. I do not know what that means I am still waiting to see if they are going to credit my visa for the full $414 . I have notified visa of this problem.”

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Posted 1 year ago

“My battery basically lasted a year and it's been impossible to try to get a hold of someone.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,942 reviews