1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,970 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jon Gilbert Jr. arrived at my driveway, he was enthusiastic and competent. He met with all the challenges (my battery is inside the car under the seat) in pitch dark. Got the new battery installed and my car started right up. Highly recommend!!!!”

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Posted 2 years ago

“Chad was great. He had to remove some of my workbench to get to my battery.”

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Posted 2 years ago

“they came and fixed my car at the time they indicated. very happy!!”

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Posted 2 years ago

“A real lifesaver for friendly, on time, and at home service when my battery went absolutely dead. Would recommend heartily!”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I was at a relative's house and my battery went out. I went online and made an appointment during the night for the first available, someone came out and changed the battery in my BMW in tip top time. Also reset my car battery and was professional. I also like that I was able to see the person's location in real time so that I knew when he was nearing my location. Great service!!!”

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Posted 2 years ago

“Paid for battery and install for the next morning. No one has shown up and impossible to get anyone to talk to. I tried live chat but did not receive any answer to my question. When I clicked on "locations" it brought up a number of Valvoline locations. I called the one closest to me but they said they have never heard of 1-800 Battery and they do not install batteries for them. I'm wondering if this is a legit company.”

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Posted 2 years ago

“Very prompt service, excellent communication. Technician was friendly, professional, and efficient.”

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Posted 2 years ago

“The estimated response time was about 3 hours and it ended up being twice that. The guy who came out did not do diagnostics on the current battery, just put the new battery in, and when I said per the Utube video provided by the company he was supposed to run diagnostics first and then if the battery is fine and it just needs a jump, I’ll be charged for just a jump. When I made the guy put the old battery back in and test it, the battery was fine. He told me repeatedly he doesn’t get paid anything if he doesn’t replace the battery and that his work order just said to change the battery (not run diagnostics). The guy was nice and helpful but it was an awkward situation and was definitely not what the Utube video says to expect from the process.”

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Posted 2 years ago

“Speedy and professional service. I needed a new car battery and placed the order at 8:00 a.m. and by 11:00 a.m. my car was fixed. The mobile option was a life saver for me. I highly recommend using 1-800-battery.”

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Posted 2 years ago

“Rob in Chicago Area came to my rescue . He had a big smile and replaced my battery quickly Very Happy Customer”

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Posted 2 years ago

“1800battery basically is a 3rd party that locates private mechanics in your area to come change your battery. I read the reviews online so I was aware that the service typically runs 2-4 hours late. I also knew that 1800battery doesn't proactively let you know they are running hours late. So when my slotted time came I just called them and waited several minutes. I was very nice to the phone agent and he was nice and apologetic and told me they were indeed running 2 hours late. The mechanic was great and said that they told him the wrong battery but fortunately he had the right battery as well. Took 20 minutes. If you're in a rush or stranded you're better off calling roadside service. But if you have ~12 hours to wait and are in a position to do other things in the meantime 1800 battery is a good option. But expect potential mismatches with your battery and delays. And always be kind to the mechanic/service agents. They are not the problem.”

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Posted 2 years ago

“Fast service. Installer came onsite and was done fairly quickly.”

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Posted 2 years ago

“The GOOD: Your technician was very polite and efficient. The BAD: On your website, I was quoted a total cost of $249.99 + tax for battery and installation. But then I was charged a surprise "mileage fee" of $19.00. 1. This fee was not previously mentioned. 2. The 1-800-Battery location in my hometown is about 1.5 miles from my house, not 19 miles roundtrip.”

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Posted 2 years ago

“Technician was excellent. 1-800-Battery promised me someone in 3 hours. 8 hours later... still waiting.”

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Posted 2 years ago

“I needed a battery brought to me to revive a beloved car that had sat idle for 2 years as its current battery was completely dead and would not hold a charge no matter how much time I had it one my charger. The 1-800-Battery website was easy to navigate and let me search for the very specific and hard to find battery for my 30 year old European car. Remarkably, even though it was already the afternoon, I Was able to schedule my appointment the same day. They let me pick a time, but also cautioned that given extenuating circumstances it could be later than scheduled. It did turn out that it was later than originally scheduled, but I reached out to 1-800-battery and they quickly gave me a new time frame, and the installer texted me when he was heading my way. Eddie was professional and knowledgeabl- and even though my car had an unusual structure to be able to remove the battery , he quickly found the "key" to getting it out and quickly got the new one in. Once it was in, I turned the key and it fired right up. I am very happy with the service and very relieved I have the car in working order again. Also before he left he let me know that 1-800-battery stood behind their batteries and if for some reason this one stopped delivering power, just call and he would bring out a new one to replace it. This made me feel even better about my purchase. Also the price of the battery was very competitive as it was the same price as when I replaced the battery in this car 10 years ago. I was very happy with all aspects of this transaction, and would definitely use them again, or recommend them to my friends and family who might find themselves in need of a replacement battery,”

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Posted 2 years ago

“The service was awesome. They responded promptly and kept me informed, e.g., when the battery would arrive, the technician’s name and when they finished. Good job”

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Posted 2 years ago

“Miserable experience. Called to have my battery replaced and was told a technician was dispatched and would be out in 2 hours. After verifying twice with the chat services during the two hour timeframe that the technician was on the way no one showed up. When I called, I was told that they wouldn’t be able to make it and that the technician was out of town for the weekend. They should’ve disclosed this up front”

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Posted 2 years ago

“I am upset that the driver did not take the old battery with him as was described in the service. Instead, he left it in my parking lot - as I discovered when I returned to my car. This is NOT how you earn repeat customers or, win new business via word-of-mouth.”

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Posted 2 years ago

“I was very pleased with the service. My car battery was completely dead and needed to be replaced. I looked at various options, including being towed to auto service centers. Not only were the quotes for towing outrageous but so were the prices for batteries. I decided that there had to be an alternative and started searching online which is where I found 1-800 Battery.com. Not only were the battery prices reasonable, but they also promised to have an installer at my place in 3 1/2 hours. They were wrong on the timing - he showed up 2 1/2 hours. The installer was courteous and professionally installed the new battery. Hopefully, I will never have to deal with a problem like this again. But, if I do, I am going to contact 1-800 Battery.com.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,970 reviews