247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.26

3.3 Rating 424 Reviews

57 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3rd year with this Co. Very satisfied. Just had boiler fixed and service done. Thankx kevin. You da man”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“do not touch this company with a bargepole ..they are absolutely useless. That is all I have to say”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I have only been a customer of 24/7 Home Rescue since 14 Dec 2015 and the service is totally absurd. I originally agreed to their boiler/radiator cover due the price £6 per month and annual service. Only contacted them on the 27th Jan 2016 to check when I was due to have an annual service the operative advised I was not covered for an annual service!!!!!! she apologised for the misleading information and advised I would have to pay a further £2 per month for this service and an engineer would call me in the next 48 hrs. I did not receive any calls so on Tues 2nd Feb 2016 I called another operative advised that the engineer would not call out for up-to 4 weeks!!!!!!!!!! Again this was completely at odds with the earlier operative's advice! I then advised that my radiators were cold upstairs and made a further request for an engineer again I was told this operative did not deal with this and referred to the claims dept I asked to be put through and the operative advised the "button" on her phone to do this was not working!!!!!!!!!! so I would have to call back!!!!!!!!! I called back 5 mins later and was put through to the claims dept to request an engineer but this operative asked me if I had "bleed" my radiators I replied I had but it the radiators remained cold, the operative then asked if I had "balanced" my radiators! I replied no and stated this was why I wanted an engineer and operative stated I could not be given an engineer's appointment for this and would have to fix it myself. I questioned why I had agreed to pay for the services (or lack of) from his company I just hung up in disgust and felt that there was/is no real service available unless your boiler to about to blow up and radiators had fell of the wall in some disaster. I am sorry to say my experience with this company has not been a pleasant and would warn others to read the reviews and check the small print.”

Helpful Report

Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Let down by this company.they left me without heating or hot water for 10 days.Engineer not diagnosed properly.I have (0) excess policy.but they ask to contribute £200.than paid.under my policy my boiler was cover but they have good trick tell customer is (BER) after10days cannot find boiler PCB board and said we can't help any more.I did found pcb for £55 fitted by local engineer.posted complaint.and they cancel my policy after 10 months i going to seek further advice i have dougter under 5 .and im with asthma. i make over 100 calls for help but they not help.....”

Helpful Report

Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Avoid at all costs. I feel conned. i transferred a boiler cover policy from British Gas after seeing a competitive price. I signed up no excess unlimited cover. My boiler broke down this weekend and it took 6 calls to get an engineer out. They said it was beyond economic repair as a Ferolli make. However 247 refused to adhere to their terms and said they would not contribute towards new boiler as I was still a 'new customer' . When challenged they said it was at 'their discretion'. They would not enter into any further discussion. I have checked terms again and no mention of any minimum contract before a claim.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“We have had an absolute nightmare with our boiler breaking down just before Christmas which left my family (me, partner, 2 young children) with no hot water or heating. An engineer came out the same day as we rung 247 home rescue and fixed the problem quicker than I expected. They have made Christmas much less stressful for us so thank you.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Very impressed with this company despite reading negative reviews. I had to wait over a week for a part from the manufacturer to fix my washing machine but I spoke to lovely gent in claims department who kept in touch throughout.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“I have faced multiple issues since I joined on 13th October 2015. Some concerns the 247 contact centre and others concern one of the companies contracted-out plumbing service companies “Active Response”. Both are covered below separately. My issues with 247 include: • They are quick to get the service in so that it makes it too expensive to leave once the service has been carried out. £120 cancellation fee. • The staff are all friendly and helpful when you sign up or even when you want to leave, but once signed up they use the term “This is the process” and the customer service goes downhill. No one ever came back to me, I always had to ring them. • Actually getting stuff done, you are reliant on the contracted-out plumbing service companies in my case “Active Response”, as 247 staff don’t appear to have any influence • They failed their own SLA and ignored me when I pointed this out • Auto-renewal with no remainder My issues with “Active Response includes: • Not turning up in the slots allocated • Not contacting us either to say they will be late or to re-arrange • Not bothering to answer their phone messages • And biggest concern is if we do get an emergency, we are going to be reliant on probably this company to turn up and do the work. I am not very hopeful.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I have nothing but high praise for this company. I had taken out boiler cover and spoken to a very helpful person on the live chat on the website. Unfortunately my boiler had broken down so I rung up the claims line and spoke to a very kind and sincere gentlemen who got an engineer sent out the next day. Thank you 247 Home Rescue.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Engineer called and said he THOUGHT he knew what was wrong with cooker, but spare part would take about a week. He rang after 5 days to ask if I could help him identify spare part. He then reported to 247 that parts were not available. THEY ARE AVAILABLE!!! Absolute rip off. They took my £85 and are now refusing to repair. Have gone to Domestic Appliance Services who don't take any money until they can establish repair possible. 247 please note...........there are over 41,000 spare parts available for this cooker. I told you the make and model of cooker BEFORE booking a call. You are refusing to return £85....,,;;thanks......from an OAP with no money to spare.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I took a boiler cover with them in Sept. The company they recommended for the service failed to call me twice. I sent an email to Home Rescue to complain about it but never got any reply. I decided to call them and spoke to a guy who was apologetic and promised that someone would call me back to sort out the situation. It was about 2 weeks ago and I've never heard from anybody since. I have sent them a letter to cancel my contract as I don't want to be dealing with such incompetence in an emergency situation. It has to be one of the worst customer services I've ever experienced. I would recommend anybody to avoid this company”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“spoke to arran resolved my issue.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“I feel really let down by this company. Despite the fact that I pay over £20 a month to them I have been told that they will not repair my tenants boiler because my tenant did not report the suspected fault within 24 hours. Read the small print very carefully. The 24 hour rule is tucked away on page eight of the contract yet on page one it clearly states that I am covered for boiler breakdown. I now have a tenant without heating and I am in the position of having to pay an engineer to come out to look at this boiler that I thought was covered by the insurance that I am paying each month. I do not recommend this company. I feel cheated by them.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“More than happy with the service this company has provided. Everyone over the phone has been informative and helpful, which carries through to the fantastic service I received when my boiler had broken down and the engineer came to fix it. Strongly recommended.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Repaired my boiler, can't go wrong”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“We've been happy with everything so far. I got a £200 contribution towards my TV when they couldn't fix it and to be honest I don't think it was worth that second-hand. Lost a star cos they couldn't fix it.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Seems to know what they are doing, professional and cheap.”

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Posted 9 years ago

Hi Susan, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“They seem to know what they're doing and the deals seem pretty cheap. :)”

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Posted 9 years ago

Hi Susan, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“They seem to know what they're doing and the deals seem pretty cheap. :)”

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Posted 9 years ago

Hi Susan, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“I didn't think I needed them until I had a boiler breakdown. I used the one off repair service and this meant I needed an account. I wasn't sure about it until it broke down a couple of months later for a different reason. It's been very useful over winter but I don't really use the central heating now.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

247 Home Rescue is rated 3.3 based on 424 reviews