Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.26

“Hi what ever you do, DO NOT USE this company, be it on your own head, here is part of the letter I sent them spelling out the reasons. And here is the reasons why I think I have been ripped off. 1 why on your chat line yesterday did you say we don't cover boilers over 15 years old and you let me take out cover back in February, I took out cover back then and told your salesman the boiler was over 15 years old and he told me no problem we cover boilers 15 years and over. 2 why did you service the boiler if you new it was over 15 years old and if I had known there was a £75 pounds excess charge which again (I was not told) I would not have taken the insurance cover out, your salesman told me no problem we cover boilers over 15 years old, go back over the recordings and you will see for yourself, I am really upset, I have 2 grandchildren that live with me and you have left them with no heating, I hope you are proud of yourselves. 3 I even have to pay another 3 payments to you before I can cancel because you are saying I would have to pay for the service I had, and a £120 cancellation fee, I am going to be writing to watchdog, and I will be taking you to court, no wonder you have so many bad reviews, I should have listened to the reviews, but I thought no give you the benefit of the doubt . 4 In my opinion you rip people of I paid you £10 month thinking I was covered how wrong I was, soon as I needed help you just ripped me of asking for another £75 pound which I have not got. 5 Its all about the money with you, you don't care about the customers as long as you got money coming in every month, when something goes wrong you are not interested. 6 Trust me I wont let this rest, you are just scam rip of merchants, hope you sleep well at nights knowing you left kids with no heating in the middle of winter, one of the reasons I paid £10 a month is because I thought I would be covered, you should have never took me on as a customer in the first place, if you new the boiler was over 15 years old, so if I was you I would speak to your so called salesman, once again its all about the money not the customer.”

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Posted 8 years ago

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Posted 8 years ago

“Very Poor Service, pl be-aware that they will charge you for everything including boiler breaksdown..Rip off company. I started a membership with them in September, and got a boiler problem recently in November. I phoned them, they asked me to to pay £75 for sending out an engineer. When the engineer came, I explained him what was wrong. He asked me for a key for release the air from the radiator. I don't have a key, but he was coming with an empty hand without any tools which surprised me a lot! He then simply took a few pictures and then left. I asked him what was wrong with the boiler, and he said he will report to the company and I need to make the call to find out. The next day I called their claim line and was told that I need to pay another £200 because the engineer has found that my motorised valve is not working. I asked the term & conditions of the service I bought covers labour and parts and why I need to have pay again. They told me the motorised valve is in fault before I joint their membership. I told them the boiler was working two weeks ago, and I joint as early as in September, and how this could be a pre-existing fault. They then said you have choice to pay £200 or we will not going to fix your boiler. Such an awful company, I then told them and I have already paid you £75 and will not going to pay you what you asked £200. Please be-aware and this is how this company is doing business! While I was trying to call an independent heating engineer to fix the problem, I also tried by myself to release the air from all the radiators. After I have done this, I suddenly found that my central heating came to work! I then phoned them and told them what kind of engineer you sent to me, and the engineer has either no fundamental knowledge or just want to cheat me so I pay another £200 for his following visit?! Pls whoever read this review be ware this company, it is better you pay a slight more for the premium but get the service for what you paid for!”

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Posted 8 years ago

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Posted 8 years ago

“I switched over from corgi to 247 Home Rescue because I found a better deal. I have had the cover for boiler parts and labour as well as the service SINCE 2014. The only time I called them out was on the 22nd of september 2016 because of no hot water or central heating and it just wouldn't switch on and also i've got 9 months old baby, so I am happy that they came to check it and repaired the boiler. they just took abit of time over the phone and the excess I had to pay because my boiler was over 11 years of age, which was the same thing if I were with corgi, that was the only thing other than that thumbs up my boiler was repaired which I wanted.”

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Posted 8 years ago

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Posted 8 years ago

“After paying for 9 month cover the Washing Machine had a program fault. I call booked an engineer to call out . However the engineer said the part would cost £500 to repair ??? 247 decided to right the machine off and offer no compensation towards another machine. A bunch of young kids on customer services......”

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Posted 8 years ago

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Posted 8 years ago

“I have never experienced such bad service from a company. They never answer the phone. Complaints department are NEVER available.., but 'will call you back' but they never do. A simple fault on a washer dryer ( snapped wire) went on for months with multiple visits from repair man, and incorrect diagnosis. Recent claim on a dishwasher fault, left inconclusive after 2 months. They can't fix it and now it turns out that in the small print they don't actually have to replace any appliance that you pay them to cover. AVOID LIKE THE PLAGUE”

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Posted 8 years ago

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Posted 8 years ago

“SCAM WARNING - 24/7 Home Rescue After paying membership since July 2015,I got a call from my tenants saying the boiler was not providing hot water. Upon calling 24/7 Home rescue the first part of the scam is to go through some initial "diagnostics" to identify the issue. After asking some ridiculous question to try and catch you out they brilliantly deduced that the tenants had used up all the hot water in the tank and that's why they didn't have hot water. Upon informing them that my tenants are not complete imbeciles, the questioning continued and the next eureka moment was when they discovered that we had an immersion heater and therefore hot water and because of that it is no longer an emergency and cover does not apply referring me to their terms and conditions. I asked where does it say that in your T&C. The response was "I can't say exactly where but it's there" all in a very aggressive and accusational tone of voice. Most of their clauses in their T&C begins with "At our absolute sole discretion ..." in other words at their sole discretion they will not fix anything, absolutely brilliant ! My contract specifically states "Boiler Cover and Central Heating Breakdown" , so what exactly am i covered for , in short , absolutely nothing. They take your money and absolve themselves of any responsibility. They also increased my direct debit before a year was up without advising me which is in breach of the direct debit rules and illegal. I will be sourcing my own plumber and sending them the bill and reporting their practices and unfair T&C's to trading standards. This company should not be allowed to rip off their customers. I advise anyone to steer clear of this cowboy outfit, they will not deal with your problems and their contracts are not worth the paper they're written on.”

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Posted 8 years ago

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Posted 8 years ago

“I`ve been spoken to rude and rushed off the phone whilst trying to book a gas service, she practically put the phone down on me. I had no written confirmation that my payment method had change, everytime I rang I was either on hold for far too long or the person consistently sent the wrong information. On top of that i decided to e-mail. That didn`t get through to them either. They were only interested when I decided to cancel my direct debit. They also kept on `forgetting` that my package included a free service, as they kept on insisting that I had to pay. DON`T EVEN BOTHER WITH THEM. Pay that little extra and get a good service for your money.”

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Posted 8 years ago

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Posted 8 years ago

“They do NOT keep to their end of the agreement. They keep CHANGING the Terms and Conditions WITHOUT notice to suit themselves. If you use the Terms and Conditions to defend or justify your position they DON'T listen and threaten you with a Cancellation Fee of a £120.00. "it's in the Terms and Conditions" is the robotic phrase. Be warned....DO NOT use this company!!!!”

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Posted 8 years ago

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Posted 8 years ago

“company totally awful not helpful very rude when you ask them to do something they always ask questions, or question what you have told them to do iv,e cancelled everything to do with this company and wont be using them ever again and do not recommend them to anyone AVOID TOTALLY”

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Posted 8 years ago

“24/7 do not cover most items on any contract.”

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Posted 8 years ago

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Posted 8 years ago

“Absolutely diabolical service from this company. I have been a long standing, paying customer, without needing to use them. I have now got what (in my opinion) looks like a basic leak from the boiler and I would assume any trained technician would be able to sort this. The technician appears and stays for no longer than 5 minutes and I am then told they are unable to fix it. On top of this they have to call out the actual manufacturer of the boiler to come and fix it, pushing the £150 charge on to myself. No where in the contract or T&Cs does it say anything about this - but they think it's OK, as a long standing customer, they have reduced the fee from £260 to £150. WHAT AM I PAYING YOU MONTHLY FOR?!? Unless this is sorted, there will be no way I renew my contract with them. I called the company to try and solve the problem and they can not answer any of my questions and just tell me "that is how it is". I advise everyone to avoid this Dreadful company!”

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Posted 8 years ago

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Posted 8 years ago

“Scam - Price increased after 9 months into my 2 year fixed price deal”

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Posted 8 years ago

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Posted 8 years ago

“I had a plan for the boiler and one for the appliances. I called in June to enquire about when they would service the boiler and was told this would happen in November 2016. I pointed out my plan would expire in October 2016 and I was told that there had been a mistake, they should have serviced the boiler in November and somebody would be in touch straight away. 2 weeks later my boiler stopped working. We called and, as we are honest people we highlighted that there had been gas work outside the house. They refused to send anybody to even check it. On that day we happened to have a builder putting air bricks on the other side of our property. The person at 247 Home Rescue even insinuated that was the cause of the boiler not working! Just to add to the grief, they said that since we had not serviced the boiler (whose fault was that?) they could not send anybody. We ended up calling a gas engineer who repaired the boiler and confirmed that the fault had nothing to do with the gas work on the road. I contacted 247 Home Rescue twice for a refund and never had any answers. 2 weeks later my dishwasher broke down. I contacted them, arranged for an engineer to come and fix it but 10 minutes later I got a call back stating that they had decided to start charging me £10 extra per month as my contract was on a discounted no-claim basis. When I ask to point out where the contract stated that (it doesn't) I was told that it had been verbally agreed (I had signed up online!) and that if I had a complaint I should contact the complaints department. Obviously since doing that nobody has been in touch. Trust me, save yourself some grief and never use them. I gave them 1 star only because I can't go below!!”

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Posted 8 years ago

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Posted 8 years ago

“I am a severely disabled and who has a dialysis machine,like many on here i was looking for a service which would save me a few pennies. I was with British Gas for my boiler service on ther 5 star scheme.I received a cold call from 24/7 and the man said that they would give a better service for £4 less, not a lot of money, but when you are on a tight budget, the payment was £18 per month. Because of my kidney machine it is essential that anything to do with the water supply was protected. it is a combi-boiler. After 15 months i became concerned because ther had been no contact at all and certainy nothing regarding my service visits which were supposed the be annual. I rang them and they said they would send someone out. I waited for another month and heard nothing, i rang them again and intimated my intent to terminate the contract if there was no visit,. The man arrived next morning. I have been sith BG for a few years and knew what to expect on these visits, they check for CO leakage go in the loft and check the flue re prime and check all the radiators replace certain parts which are prone to were etc. This person did none of the above. After 15-20 minutes in the room he came downstairs and said that he was unable to"top up" something because there was no key with the boiler, he promised to come back with one and finish the job. Needless to say he never returned. Later on examining the boiler and found that on pulling down the front flap a key was reveled attached to the boiler itself you simply had to detach it. I should if course at that point stopped the contract however other things happened and i just left it £18 per month going out of my bank for another 6 months. When going into the airing company my wife discovered that the boiler was leaking quite heavily, to our dismay it had even started to come through the kitchen ceiling. I rang 24/7. The operative seemed to take an inordinate time to recover my records then proceeded to ask sine rather odd questions, I was aware that all the time she was speaking the water was coming through my kitchen roof even though we had by this time turned off the stop cock, I advised her of this on several occasions. She asked if anyone else had looked at the boiler, if any other plumbing in the airing cupboard could be causing the leak, was i sure the water was coming form the boiler, could i double check the manufacturer to ensure it complied with the one on my agreement, it seemed to go on and on, after all this she said, I had to wait about ten minutes whilst she checked my agreement terms. Eventually she said they would "contact an engineer" on Monday!!. I could not believe this, i thought that 24/7 meant 24/7, this is certainly what the man on the phone said. She refereed me t the terms and conditions, which yes I should have read, I know I am an idiot. I explained my medical condition and it seemed to make no difference she just kept refering me to my contract, it seemed that i would have to go to hospital and the family would have to spend the weekend without water. So i asked if there was any indication of what time on Monday the engineer will call, no she said we will only contact them on Monday, it depends how busy they are. She continued to say that they could not guarantee a call within any time period and it may even be next week or next month for all she knew You can imagine that by this time I was getting a litle upset and asked to speak to her manager.. She said that there where no managers in over the weekend, so i pressed and asked to speak to her line manger, at this she sounded flustered and said I am afraid I am working from home. I had no option but to leave it there. I then rang British gas and reinstated my previous plan paid them £100 and there was someone here in two hours the boiler was fixed in three. Do not go anywhere near this company.”

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Posted 8 years ago

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Posted 8 years ago

“Home Rescue 247 Do not use them! Scam Bought one of their service plan: Service Contract Type 24 Hour Call Outs Boiler Breakdown Boiler Service Carbon Monoxide Test Central Heating System Gas Safe Check Nationwide Coverage Unlimited Call Outs Unlimited Claims Had boiler serviced on 1st/06/16- The boiler has developed a fault since and the water is not heating up properly. Home Rescue told me the fault is not covered as the engineer serviced the boiler recently and said it was OK. Also I was told I didn't contact them straight away therefore I wouldn't be able to claim. And to make it even worse, the adviser told me that as I still had hot water, even if it was not hot enough, they wouldn't do anything about it! This company is misleads people! Scam. They do not honour their ontract.”

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Posted 8 years ago

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Posted 8 years ago

“24/7 Home Rescue pestered me for my business a year ago, so I agreed to try them out. Although I signed up from June 2015 I still received 3 calls asking for my business over the next few months, which gave me no confidence in this company! I did advise the 24/7 operators that I was not confident in them if they didn't know who their customers were. A couple of weeks ago I was wondering when or if I would get a call regarding my boiler service when I received a call, the appointment was booked and carried out within a week. The engineer was pleasant, professional, and very thorough, and did explain what the various checks he was making were for. I have also received a call from Chris at 24/7, checking that I was happy with the service. I appreciated this call and was able to say that I am happy with the service.”

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Posted 8 years ago

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Posted 8 years ago

“Avoid these people like the plague. They take your money and do not provide the service specified in their contract with you. On 12th March 2015 I took out a Domestic Appliance Service contract with 247 Home Rescue – Policy Number WS0055355. This contract is, in essence, insurance with monthly payments against the breakdown of specified home appliances. However, I reported a fault in my American Fridge/Freezer to them and they sent an engineer to repair it on 14th April. (This was over three weeks after I reported the problem). He said the machine was beyond repair and that we would be told what action would be taken and that when this happened appliances were either replaced or a contribution to a replacement was made. This is totally in line with the agreement I have with 24/7. However, on 18th April we were told that there would be no cover or payment on this machine because we had made previous claims! There is no mention of any restriction like this in our contract with 24/7 and neither have we been given any other notice of it. By sending an engineer to repair the appliance 24/7 had accepted that the appliance was covered. The contract clearly says that machines will be repaired, replaced or a contribution to replacement will be made if a repair cannot be made. Even after their refusal to cover my machine 24/7 continued to make deductions from the standing order set up on my account until I realised this and stopped the standing order. They refuse to respond to emails, telephone calls or letters. I have made a small claims court against them and intend to chase them up where I can.”

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Posted 8 years ago

“We had a sales call from this "company". We were with British Gas at the time. We were told they provided an identical cover for the fraction of the cost. The savings were welcome but the service, or lack of, went hand in hand. If I was nice, I would say that we were mis-sold the service and maintenance contract, but my thoughts are we were LIED to. When we had a problem, they gave excuses why they couldn't repair the boiler, but depending on WHO you speak to, the excuses changes. The latest is the boiler cannot be repaired as it is too old (12 years, we've recently looked it up), so we employed a Gas Safe Engineer to do the repair. He couldn't understand why repair wasn't carried out as parts are readily available and the general condition is in good working order (statement from the engineer). Setting aside not getting calls back when they said they would, lying saying calls have been made when they haven't (yes, they were caught out in one instance as admitted by the contractor) as well as having no missed calls on mobile and not having the boiler serviced as they are OBLIGED to do within a year of the contract, the "service" is non-existent. On a positive note, it's always good to hear the different excuses they come back with. It's comical. Needless to say, we're not renewing as I felt we were conned. Enter a contract with this "company" at your peril!”

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Posted 8 years ago

“Engineer was professional and punctual. Knew his stuff and was made sure things were tidy after the boiler service. Thank you”

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Posted 8 years ago

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Posted 8 years ago

“247 saved the day. My tv stopped working last week. Tv guy came on thursday but said he needed some parts. Came today and fixed my tv. Im a cricket fanatic and watching T20 wc is a big deal. Thanks god I ain't watching it at a friends place.”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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