“We had booked this place in July 2017, then the management company changed to 360 Blue. I confirmed that the property was still available with the new company and they assured me it was. Then is Dec. 2017 (with 3 months before the trip) I got notification that the property had been sold and was no longer available. The management company offered another place which was very substandard for the money we were paying. It felt like a bait and switch. We canceled our reservations and had to find another place to stay.”
“We stayed at 105 Park Row Lane with 2 adults and 5 older teenagers. The house was beautiful, well-equipped, and spacious enough for all plus guests. Location just steps from the fitness center, pool, and Watercolor beach access was unbeatable and made the trip. The bikes were great, but we also enjoyed walking along the beach into town. Our golf cart rental was good for trips to Publix and The Hub. Being close to Grayton Beach area was nice too as teenagers enjoyed a trip to Lululemon, and the whole family had a great fishing experience with Larry and Deadfish Charters. Loved this house and would stay there again .”
“It started out rough, with getting a call 12 hours into our drive about a pipe being damaged by the contractor and our condo flooding and unavailable for us to stay in. But, by the grace of God they had another condo right on the beach. It was breathtaking, with panaramic views. The area is absolutely stunning and it's private.”
“The house experience was less then advertised. The pool area that was closest to the house, and one of the reasons we rented, was closed. This forced us to use the main pool which was way over crowded, and the walk on the beach to a vacant area was close to a 1/4 of a mile. With chairs and children almost on doable. The other pools at water sound, were not available to us, â€?because we rented from 360â€?. The house refrigerator was broken, and we lived with a beer refrigerator in the living room for the whole week.”
“The unit was nicely decorated and the view is great. I got word from the Rental company(360 blue) that there was a water leak issue from another unit. However, that was after they told the maintenance crew that no one was using the unit and a couple of workers walked in. A big, loud dehumidifying machine was put in the unit and turned on while we were at dinner. A message was left that they tried to knock on the door but no one answered-same night, at dinner. There was no follow up or instructions regarding what to do with the machine-should it be left on all the time? It took up one whole bath room. I completely understand that things happen. However, there is a right way to treat your customers and this was not it. You should of followed up to ensure that this was a satisfactory situation or you should of made other accommodations for us. There are hundreds of mgmt.\rental companies on the gulf coast and I plan on using someone else next time.”
“We had a great experience with 360 Blue and loved the property we stayed in. The housekeeping was lacking, however. The floors were pretty filthy when we arrived and we found an unidentified pill (not marked) by our bed. We have a toddler so this was concerning given that the pill could have been very harmful to her if she put it in her mouth. Other than the cleanliness of the house, everything was great and the house was well equipped and staff friendly and accommodating.”
“We have stayed in the same home two Spring Breaks in a row, and everything has been great. 360 Blue even sent someone right over to change batteries in all of the tv remotes! The home is spotless and well appointed. No complaints! We will continue to stay in their homes every year.”
“I would not use 360 blue again. We have rented several times in Seaside and Watercolor and never had such a poor experience and bad service. Our rental was not clean, AC was not working properly and they also marketed the prop for 6 people (which we had) but not enough towels or other things for 6 people! Not a good experience at all.”
“Other than some issues with the unit itself. 360 Blue was fine to work with and tried their best to address our concerns. we wouldn't hesitate to return to one of their properties.”
“Great communication leading up to our visit. The property was clean and ready on time and a couple small technical issues were responded to quickly and courteously. Great Job!”
“Our family has been to Water Sound for several vacations over the years and always had a wonderful time. Unfortunately, since 360 blue took over rental properties in this area, the experience has gone completely downhill. We rented a large home on 151 coopersmith lane for our spring break this year. A couple of the criteria we used to choose a home were to have a golf cart included, heated pool/hot tub and a garage. As you are no longer allowed to rent your own golf cart in this community, this really is a nice convenience. We compromised on a better location to have these amenities. I imagine this house was lovely at one point but it can now be best described as tired; it just hasn't been well maintained. In addition to the less-than-stellar condition of the house, we were disappointed by a number of things: 1. Our golf cart would not turn on and had several flat tires 2. the garage keypad was broken so we couldn't access the garage at all 3. the "hot tub" would not heat up (it turns out it is a "sitting tub" rather than a hot tub...really?) 4. several of the bikes provided by 360 blue were damaged and 5. all of the rugs in the kitchen had been removed and left with itchy rug pads. We called 360 blue and of course, they blamed the previous guests and assured us they would try to fix everything. We offered to change properties but they were all booked for the week so that was not an option. It took numerous phone calls and half our vacation to get some (but not all) of these amenities repaired. The garage keypad was fixed after several days, the golf cart wasn't repaired for half the vacation, the rugs were never returned and of course the "sitting tub" could not be heated above the pool temp. Given that we chose the house largely for these features, we were pretty upset. 360 blue did offer to reimburse us for the inconvenience. They settled on a $300 discount off of our $7580 rental. If you are considering renting with 360 blue, consider if you would be satisfied with this experience and resolution.”
