Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 229 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful company, used for 15 years No More Had a holiday booked for the middle of May, obviously couldn’t go due to covid 19, have e-mailed them several times with pathetic replies eventually coming through, won’t give a refund and won’t even give a voucher now, going to have to take it further, when we pay early they obviously use our money to pay there suppliers for other customers hence no cash flow and running there business with our money, worrying ethic that. Shambolic company”

Helpful Report

Posted 4 years ago

“This firm took a booking from me for March 2020 with payment upfront. They cancelled the booking due to coronavirus (fair enough) and then called in early April to offer me a credit which I didn’t want. After a lot of persuasion, they offered me a refund but only for 90% of my money. I thought this was bad practice but decided to agree in order to get the majority of my money back. I then hear nothing for 5/6 weeks with no money being returned to my card even though my account showed it had been refunded on their website. I called then on 7 May to ask where my refund is and am told that this has been rescinded and I will now to have wait until after 30 April 2021 to even request a refund. How can this even be legal never mind moral?! If I booked a holiday with them, they wouldn’t expect it to be 12 months before I paid them so why is it the other way around? They won’t have paid for the hotel room themselves (this is standard practice in this industry) so holding onto customers money is simply fraud. I would strongly avoid at all costs.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS.... We had a hotel booked with alpha rooms... For limak lara in lara Turkey.We booked in December 2019. Was due to leave 8th April for 14 nights Returning 22nd April. This hotel booking was fully protected through the TTA. I paid on my credit card and we was due to pay the last instalment of £771.19 on 25th march. 2020.now we recieved an email on the 17th march 2020. With alpha rooms cancelling our booking. Which we expected.Fair enough. Due to covid19 23rd march 2020 I was promised a full refund 25th march (they still tried to take out the last payment of £771.19 even though they cancelled the booking 8 days before) then on the 20th April after numerous emails after emails to them. They tell me I have to accept a voucher.Or wait a year for a refund.Even though I was promised on the 23rd March a full refund I don't want a voucher as if they go bust its not protected through the tta.. Secondly I believe they tried to take the final payment of £771.19...even though it had been cancelled 8 days before by themselves. Because I believe they wanted an extra £771.19 of my hard earned money to palm me off with a voucher. Very very sneaky company that can not be trusted. I used to use this company all time for my holiday bookings ... BUT I would NEVER EVER use them again... And warn others NOT to book with them. I have now sent all my complaints of there sneaky practices to all the relevant complaints authorities to investigate this dodgy company....next step.... Court... I won't stop!!! just out of principal now. I will take them to court to get my money back.... Will they earn the trust of customers back? Never..... Oh and I contacted hotel... The booking was cancelled free of charge.... Yet alpharooms wanted to charge 10% cancellation fee... Even though it was alpharooms that cancelled my booking.. Not me!!! DISGUSTING COMPANY”

Helpful Report

Posted 4 years ago

“My family and I booked rooms through alpharooms for my daughters wedding in Portugal ..we all got confirmation emails and they took deposit ..few wks later we all started getting calls and emails saying no rooms available and an error occured ..we're all very angry as we all thought our hotel was sorted for the wedding..my daughter (the bride to be ) is devastated ..please avoid booking with this company even if their cheaper it's worth paying a bit extra with another company for piece of mind”

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Posted 5 years ago

“IF YOU ARE CONSIDERING ALPHA ROOMS, I URGE YOU TO READ THE NEGATIVE REVIEWS. After a sudden and unexpected event, we unfortunately had to cancel our holiday with Alpha Rooms. Wow was this a big mistake. I was quickly told that there was a 'no refund policy', despite the fact we were still in the middle of our direct debits. We had made it very clear that we were cancelling and that we no longer gave them permission to take money from our account. A week later the took the remaining balance of £178 from our account against our request. After this they ignored our emails and phone calls (last contact with them was nearly a month ago). We were left with no other option other than to raise an official complaint with ABTA who regulate Alpha Rooms.”

Helpful Report

Posted 5 years ago

“We booked an holiday through Alpharooms which got cancelled following the collapse of Thomas Cook (the flights were with them). I am struggling to get my money back. I keep getting excuses every time I ring or email. I keep getting told it will be 2 weeks, then 4 weeks etc to get my money back. This seems to be the same story they are telling everyone. I have doubts I will get my money back at all. We travel abroad quite often and this is the first time we have used Alpharooms. We will not use them and would not recommend them. Companies like this need exposing, they should not be allowed to trade and carry on lying to innocent people. DO NOT TO USE ALPHAROOMS!”

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Posted 5 years ago

“Despite a good concept, the service and site let you down. Booked a twin (as showing on site) but the hotel charged me extra to change from Double to twin. The requirements you choose may not get relayed to the hotel. Guess what. Their customer service took 28 days to get back and did not bother nor update their site nor refund.”

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Posted 5 years ago

“I have used Alpharooms several times previously and always been very happy. I have just booked 2 holidays with them for next year and had a bad experience with both. On both, the flights didn't get booked, which was very stressful, and they don't seem to be able to tell me why this happened (or they tell you 2 different reasons). So I have had to re-book both sets of flights for 2 holidays. I also had a problem with a "Senior Travel Advisor" who told me he was applying a £50 discount on my booking but all he did was remove 1 of our 2 booked suitcases which made the total £50 less. ABSOLUTELY DISGUSTING! If I hadn't spotted it, we would have been charged excess baggage at the airport! I have been trying to complain about this but nobody will get back to me with their complaints procedure. In trying to resolve this I spoke to another advisor who promised to apply the discount and send me the complaints process, but he has done neither despite numerous emails to him. Then I get a call from Alpharooms saying my flight had been cancelled!!! I was furious, but on getting him to check, it transpired this referred to the previous flight that hadn't gone through and had to be re-booked but he hadn't thought to check this before ringing me to impart bad news unnecessarily. This is topped by the fact that the advisors first language is not English and its VERY difficult to understand what is being said to you and make sure you have the correct information. I am wondering if the competitive prices are actually worth the hassle, especially when you don't get the promised discount. I have spoken to numerous advisors now and have struggled every time. They 'gabble' the terms and conditions at 100 mph so you have no hope of knowing what the T&C's actually are. Very disappointing experiences. On one call to rebook flights I spoke to a man who was VERY hard to understand and talked very quickly. I had to keep asking him to slow down, which he didn't find easy! He gabbled through the payment details and if I hadn't asked him to stop and repeat what he said he would have signed me up for paying in instalments and being changed an admin fee each time. This is totally unfair, as its really hard to follow what is being said. He also didn't tell me there was an extra charge for paying by visa and I advised he should have told me this when I chose to pay with Visa. He was unable to explain to me why I couldn't make the usual payment and then pay the balance off however many weeks before I travel, he wanted me to just pay £1 deposit PLUS the Visa charge then pay in instalments with an admin fee each time. Presumably they get commission on this way. I have spoken to several people there now. the only person who has been genuinely helpful and answered my email queries is Andrea Crome. I also submitted a review on Sweet memory apartments where we stayed in April/May and was promised £20 off my next holiday, but I have never received any vouchers and I have not received any discount of my 2 subsequent bookings. The £50 discount promised by 3 people has never been applied. I feel I have had a really raw deal with these 2 bookings, I was a fan of Alpharooms but this experience has really put me off. I am now plagued by phone calls from them saying my flights have been cancelled, or is it confirmed? I can't actually tell. What a shame, they have been so good in the past.”

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Posted 7 years ago

“Please DO NOT USE THIS COMPANY!! I recently booked a holiday to Cyprus with them . I booked and paid for a transfer. When I was on holiday my transfer was cancelled, when I checked with the booking agent they told me that Alpharooms had cancelled this . I tried to contact them by phone but after waiting for 45 minutes on a premium number I gave up. When I returned to the UK I emailed them, they apologised and promised to send me the taxi fare I incurred. His was in June , the money never arrived and despite trying to contact them via my account they don’t bother to reply if you look on the net there’s loads of examples of the same thing. Its constantly happening and theyre not doing anything about it. My only hope now is to go through the small claims court. BEWARE”

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Posted 10 years ago

Alpharooms is rated 1.1 based on 229 reviews