Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 225 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Alpharooms 1 star review on 7th January 2025

Kolton Zaiden

Alpharooms 1 star review on 21st September 2021

Joanne Thompson

Alpharooms 1 star review on 17th April 2021

Ian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHAT WENT WRONG WAS EVER GETTING INVOLVED WITH YOU CROWD OF LAIRS AND SNIDE TWO FACED ROBBING TWATS, HAVING READ ALL THE OTHER REVIEWS YOU ARE CLEARLY MASTERS OF CONS AND SCAMS, WILL CONTACT RIP OFF BRITAIN AT THE BBC, THEY EXPOSE PEOPLE LIKE YOU.”

Helpful Report

Posted 4 years ago

“Disgraceful scammers. They cancelled my holiday in May. Now nearly October and no refund. No answer to phone calls. Emails Ignored. Stay well away from them”

Helpful Report

Posted 4 years ago

“What went wrong was ever getting involved with you gang of WANKERS you need investigating you robbing CUNTS 2unhappy OAPsHWareing”

Helpful Report

Posted 4 years ago

“Hotel closed day before departure not informed of other hotel in till 90mins before flight time unable to get to airport in time so had to stay home NO HELP AT ALL FROM Alpha rooms we are pensioners”

Helpful Report

Posted 4 years ago

“This is the worst customer service I have ever received. During covid they refused to provide a refund Despite them cancelling. They gave a credit note. I used the credit on another hotel which also got cancelled due to covid escalations in spain. This time they will won’t change unless I pay £30 per person. The customer service is appalling. I’ve now called 4 times to try and change the hotel and dates. I have to wait 40 mins each time. Each time they say they can’t get through to the hotel and I should call back again tomorrow. I’ve wasted so much time. If I had booked direct it would have been cheaper and simpler. Never use this useless middleman! Steer clear.”

Helpful Report

Posted 4 years ago

“This company is totally unprofessional.They are impossible to deal with regarding refunds as they stonewall at every turn.E mails and phone calls go unanswered and all requests for a refund are deflected or ignored.I have told them I have no intention of rebooking another holiday with them and would like my money back only to be informed that if I haven't booked another holiday by April 2021 then I might be eligible for a refund!!!How are they getting away with this?”

Helpful Report

Posted 4 years ago

“Terrible company, won’t refund my money. Next step is watchdog in the uk. What they are doing is illegal !!!! The UK government need to intervene. To make matters worse there are a bunch of false 4/5 star reviews on trustpilot.clearly written with vague problems solved. They are an insult to customers and Trustpilot should also be taken to task......alpharooms / trustpilot Stop the BS.”

Helpful Report

Posted 4 years ago

“Unable to take up accommodation booked as flights cancelled due to COVID and British Nationals not able to enter the US. Emailed Alpha Rooms to see what they could do re a refund several times with no response. Tried calling, took ages to get through when I eventually was answered they asked if I was Insured then said to claim through them. I told them the Insurance Company would only pay if AR confirmed in writing they would not refund. I was then left on hold for over 15 minutes and then cut off. I have had the exact same scenario several times now. They are the most terrible company to deal with, totally unreasonable and appalling customer service. I would NEVER consider using them again, and would suggest no one else does!”

Helpful Report

Posted 4 years ago

“How come this company is still able to operate and sell holidays? They stole my money - due Covid my holiday in April was cancelled and they initially confirmed they received my money back from both the airline and the hotel. Since that time they phone lines are cut off and they don't respond to e-mail. Milena Klimek”

Helpful Report

Posted 4 years ago

“The most hidious company i have ever dealt with, i was probably calling catmandoo as you cant understand a word anyone is saying, they leave you on hold mulitiple times to talk to god knows who and you are subjected to listening to moronic music. whats more your refund takes up to 8 weeks. I never want to deal with this company again and they should not be running anything that involves the general public utter shambles.”

Helpful Report

Posted 4 years ago

“My booking ref 495327980984 When is somebody going to call me. I need this sorting asap. I have been trying to speak to somebody since the 18th august and heard nothing. I have sent numerous emails, messaged on fb, and on my booking. Also emailed flora and not received one phonecall. Booked me into a hotel that is closed till 2021. Meant to be going away on the 12th sept. Want a refund as the hotel we booked is the one we wanted. Cannot believe that after having received 2 messenger messages stating I would receive a call within 48hrs which i didnt. Then to be messaged that i would get a call by the end of the following day. Still nothing. How hard is it to contact someone. Absolutely raging Saffron”

Helpful Report

Posted 4 years ago

“We are attempting to get our holiday to Marbs amended due to quarantine restrictions the hotel have not received any booking from this company they have therefore taken 845 pounds the hotel in question are more than happy to move our stay however Alpharooms are claiming they are not willing to absolute scam of a company i am currently seeking legal advice !!”

Helpful Report

Posted 4 years ago

“alpharooms sold ou an All Inclusive holiday and when we arrived at the hotel (all the way to Dubai) with two children we were told that they have only booked Bed and breakfast for us. It took 3-4 days for this to come clear, they said it must have been a typo error, which is of course a lie. The sales manager was Stuart and he clearly lied to us so that you purchase the deal. You need to be very careful when dealing with this people - they don’t answer their phones or cut you off after a very long wait, they do not reply to your emails so that you do not have any prove of the situation. I will be alerting the authorities and taking legal action and would urge anyone else who has experienced the same to do so.”

Helpful Report

Posted 4 years ago

“We have had very much the same issue as others. We were due to fly to Turkey in June but the holiday was cancelled due to Coronavirus. I appreciate times have been difficult but Alpharooms customer service is appalling. They have refused to give me a refund stating they can only offer vouchers at this time. I replied saying I was looking for a full refund and was told that couldn’t be done as they were recouping their costs back from airlines and hotels and this was taking longer than expected. I now haven’t had any communication from then since June and they aren’t replying to my emails. You would think they would want to keep customers after all this is over. I certainly won’t use them again. That was out hard-earned money and a much needed family holiday. Very disappointing and frustrating.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting treatment DO NOT BOOK WITH THESE PIRATES. Spending hours on hold promises to call back and not heard a thing for my hotel booking. Disgraceful!!!!!!”

Helpful Report

Posted 4 years ago

“Complete sham of a company , supposed to go Benidorm in june , Had an email from Ryanair to say the flights were cancelled , they offered me a voucher i declined the voucher but they continued to send a voucher for the flights but it was in my friends name , iam the lead passenger and i paid for 4 adults on my credit card £2500. Alpha rooms have never contacted me to say the holiday was cancelled , dont answer the phone emails , manage my booking , the worst company ever , and i hope they go bust . The goverment should step in and sort these rogue companies out .”

Helpful Report

Posted 4 years ago

“Warning. Do not use this company. Extremely poor customer service and deliberately misleading information. Currently trying to steer people onto an email address that is not active until April 2021”

Helpful Report

Posted 4 years ago

“AVOID!!! DO NOT BOOK ANYTHING WITH THIS COMPANY, WAS MEANT TO TRAVEL TO TENERIFE ON THE 28TH JULY, FCO SAID WASN'T ALOUD TO TRAVEL BECAUSE OF COVID-19, ALPHAROOMS WILL NOT GIVE ME MY MONEY BACK NOR WILL THEY GIVE ME A CREDIT NOTE, AND THEY NEVER RETURN MY EMAILS, NOR RETURN MY PHONE CALLS, PLEASE AVOID!!!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Alpharooms are a complete sham I have been warning people about them on Trustpilot for months they are still taking money out of people’s accounts knowing well that the hotels are not opening and there are no flights. My question is why are they still taking people’s hard earned money from their accounts when they themselves don’t pay the hotels until the end of season. Why don’t you all email/write or phone your MP’s and report them to your local city council/ consumer complaints. Do it now ! They are the people who are breaking the law. You don’t have to accept worthless vouchers. Demand your money.”

Helpful Report

Posted 4 years ago

Alpharooms is rated 1.1 based on 225 reviews