“I tried to make a purchase for something online and I was scammed. I agreed to pay $39.99 for something and after I place the order I was billed $300. I contacted Barclays to tell them that I had been scammed. They closed my card as fraud and entered disputes on the two charges. I thought everything was going to be okay. Later they closed the disputes because they said they were not fraud they were scams and they don't cover you for scams. I did authorize the vendor to charge me but I did not authorize them to charge me $300. Barclays was aware the whole time that I had been scammed because I explained that to them. After 6 weeks and six phone calls and countless hours of time and stress they did nothing and I am held holding the bag for $300 because I fell victim to a scam. All along Barclays was assuring me that they were going to take care of it and I would not be charged this $300. Countless agents reassured me that it would all be taken care of. But alas I was not only scammed by the vendor I was also scammed by Barclays MasterCard who refuses to do anything about it. After 20 years of doing business with this company and tens of thousands of dollars spent each year on this card, they are refusing to help me after falling victim to a scam that is noted all over the internet. I will no longer be using Barkley's MasterCard and I suggest you don't either. They are not on your side and they do not reward your loyalty by protecting you when you fall victim of a scam. It's a $300 lesson but I will take my business elsewhere. Barclays is not a bank I can trust and if I can't trust them I'm certainly not doing business with them.”
“I literally placed 8 calls today JUST to update my information. The representatives are rude, disgusting, they are smart asses and DO NOT CARE to help their customers. They kept hanging up the phone and I WOULD NOT recommend this card because the customer service SUCKS!!!! I was on the phone with a manager and he was helping me out everything was good and then the call dropped randomly. This is a very very very poor experience I received. But then a women Tasha was able to help me out and she did an awesome job and if it wasn’t for her I wouldn’t have any faith in this customer service staff.”
“I called to pay off my balance and I was on the phone for over an hour, got transferred 5 times and they asked me 9 security questions. I have never in my life. The supervisor (ID COEJSQ) was so rude. They then tell me I have to read them a code sent to the email they have on file to process my payment. I told them my 2 emails and they said those were not the right ones so I had to wait 24 hours or create a new email. This company is TERRIBLE. I’m so glad to close my account with them!!!!!”
“Barclaycard is what is given to you when you purchase a time share. Therefore I was stuck with them. I have 4 credit cards with them between myself and my husband. The credit limits we have are great until you use them. Once you start using the credit card they lower your credit limit without notice causing your credit score to drop. Why give you a $9k limit if they don't even let you charge up half of it without penelizing you. I always pay on time and always more than the minimum. We took a vacation and used the card, and they lowered the limit. Paid it off and git an increase. Used it for something else and they lowered it again. I have been a great customer for years and they still do the same thing to me. I can't close the accounts without hurting my credit. Oh and if you don't use it they say they will close it for you. No end in site. Why can't they just be fair?”
“Horrible credit card company and want to warn all about not using card. A balance transfer was completed from barclay credit card being sent to Citibank credit card on 10/23/2023 as of 11/22/2023 barclay credit card is refusing to help by completing a payment tracer since $6,000 was sent to the wrong account. Barclayngavr me the account it was sent to. They keep stating it is my issue to resolve and I have to contact Citibank to resolve it on my own. Citibank is telling me to contact Barclays. I just want my money back at this point before it is refunded out to a stranger”
“Like so many others, terrible and poorly trained customer service. I finally spoke to a rep. who's native language was English and he had more attitude then brains. He admitted they made errors and somehow that was my fault and I was being unreasonable asking questions.”
“I needed to raise my credit limit to pay for a medical emergency. I rang them and I was in a state, it took 15 minutes to get through as the automated bot sent me to lost and stolen cards, then I was directed again for another 5 minutes, when I got through they did not actually take my request seriously, but told me that it had all gone through and that it would work immediatley. They had raised it an 1/8th of what I had asked and because of their raising it a bit, I would have to wait a further 3 months to ask again. I obviously could not pay the bill. Someone could have died waiting 3 months! I tried ringing again for over 10 minutes but did not get through so gave up. It has taken 2 days of querying this decision on the app (no issues with credit) I said I would write a d-mning review and that I wanted to speak to a member of the management and so they blocked my helpline on my app saying there was a maintenance issue when there clearly is not (see images and times). Different operatives were replying saying how sorry they were and that they would help, but were saying the exact same thing. I have had numerous issues with the Barclaycard app, which never works well on a mobile, with their general customer care in the past and so I just need to leave and find a bank that actually does listen. Take heed they really do not care about their customers even if you have been with them for years!”
“Worst customer service in the world. The customer representatives can’t speak English well. Don’t understand anything . Waste of money to keep them as an employee. Waste of customers time.”
“Someone applied for this credit card in my husband's name....this company is suspicious in my opinion. The reviews are 1 .1 they won't cancel a application without all info...I never applied for card, there are various suspicious numbers to cancel credit card and why can't they close application ? They need all your information to say it's fraud. Well, I don't trust any info given to these people...who ever heard of this bank anyways and who would want a bank with 1.1 reviews...Fraud, suspicious bank, don't trust them...total fraud...”
“The worst ever. Disaster. I received a card to activate. 2 hours on the phone. The card was issued according to customer service from “the back office” I do not know what this means. The card was fed exes today. After 2 hours still on hold. Asking me many many times for all my info plus sending me codes via text. Still the card isn’t yet activated total inefficiency I wanted the A A benefits but the card company is a disaster”
“Terrible customer service. Had phone put down twice, only too get to a stage where I'm explaining my situation for them too tell me there is nothing they can do. Avoid”
“Your “fraud” alerts and constant decling charges for items like tickets on ticket master, gas if you travel out of your home area, and ANY online purchases is beyond frustrating AND unacceptable. Requested call from a manager regarding these inconveniences and she was less than impressive - she actually told us we gave to call and give them a heads up when we plan to make purchases at Ticketmaster or when we are using a new online vendor - WTH????? We are closing our account and going with Capital One or Discover”
“Customer service is awful and not trained properly. Each representative tells you something different when you call. Messaging system is trash, they don't help. They just say to call. What's the point of having a messaging service if they can't help you? Stay away from this card company, they are awful.”
“The worst company credit card service ever! They do not stand behind their offers. I fulfilled my part of the offer, they did not. Aviators Advantage. Was to receive 70,000 after paying fee of $99, make a purchase. I did it in the time frame allotted. 2 friends signed up exact same time, got their miles. I have been on the phone 4 times with different agents, wasting time. One told me they didn’t just give miles to anyone, they looked at the profile, but they had no problem giving me a credit of $7500. They are false advertising and breach of personal security. DO NOT SIGN UP WITH ANY OF THEIR DEALS! They never replied to my queries, once they said they would call back after going to a higher person in charge. Disgusting!”
“App stopped working while on vacation. Password reset did not work. There is no way to reach customer service, as they just don‘t answer emails to the customer email address. Never go on vacation with this credit card alone!”
“I received a replacement card and have been unable to use it for any transaction as of yet with success after authorizing the card. I have been declined each time when attempting to use it. I've spoken to several customer service representatives each day since I received it and have been told that the problem was resolved. After long holds and verifying personal info time and time again, I began to ask customer service reps to stay on the phone and wait for me to attempt to use my card (put money on an app like Dunkin Donuts, Chick-Fil-A). Once I reported that my card was declined again, they hung up on me. This happened multiple times.”
